Spectrum Employee Reviews
Out of 2222 Spectrum employee reviews, 49% were positive. The remaining 51% were constructive reviews with the goal of helping Spectrum improve their work culture. The Marketing team, with 81% positive reviews, reports the best experience at Spectrum compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 68% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
I don't have an opinion that is positive based off my experience
Very cooperative and timely when YOU ASK FOR HELP
Open door policy and they're always open to suggestions
friendly, easygoing knowledgeable product knowledge
always there to help us out
What does the leadership team need to get better at?
Let me ask questions. Not to you but to anyone. If I wanna ask questions to a person that is not my sup I should be able to do it without me or you getting yelled at the way Scott Niles did at a meeting once. Truly an a terrible leadership team
they need more transparency and HONEST ways of promoting from with in
Treating people as indisposible. Those who dont work supervise, those who dont supervise manage and those who dont manage direct. If they actually did work and not just jump the ladder they would understand how this works but they only care about their(selves) careers and seem to forgot or never kne
promoting people that actually are valuble istead of the people that dont deliver anything
Seriously we are adults and how insulting we received a backpack for a Christmas gift. Mine was thrown in goodwill donations dumpster when I got off work!!!!
What is the best part about your compensation package?
health insurance is decent comp
Health insurance and prescriptions refills
We have an extensive comprehensive medical vision and dental package not to mention the various ways that they give you to be able to take time off from FMLAPTO vacation sick time etc. And last but not least the extensive impressive cable package that you get I have never worked and get svcs free
Commission structure and bonuses .
No limit or boundaries to your personal growth
Why do you feel undervalued and what would make you feel better about your compensation?
Expectations are unrealistic and work feels overwhelmed
If I accidentally made the commission I was supposed to make!
Review from Sales Dept
I need my money for all the accounts i opened & for all the products i sold
Diversity inclusion and equity. No disparity
lost HMO, we can buy stock recently but none is given, unable to work from home with doctors recommendation.
What are some of the best things about your team?
funny, engaging, honest, and they hold me accountable
Review from Customer Support Dept
Introduction to new offers and deals for customers
We help each other, and our manager always makes room for growth. If you express something to him he's always quick to respond, and he definitely is fair across the board and he just wants to make everybody wins, but he also shares his court techniques when he was an agent to help you better
The people. Once you’ve found your group cherish them because you will rely on them more than you think for motivation especiall
we are all different personalities
What do your coworkers need to improve and how could you work together better?
Coworkers complain all the time, and hardly work effectively, supervisors complain too much of their job and all they do is sit at a desk.
Everyone has to follow company policies
We are not allowed to build relationships
Nobody wants to be there. Management is always micro managing. Everyone is there for a paycheck.
Have better working conditions and safe environment do they can feel safer and be happy to be at work
What is most positive about the culture and environment at your company?
Lots of celebrations for new mobile accounts
We get along, and there is a no nonsense, workplace strategy and Place were there is absolutely no violence or ridicule bullying of any kind
A supervisor that cares and leadership that could care less sadly.
The energy and great leadership
no judgment reassuring and the people
What needs to change to make the company culture better?
Some Supervisors are completely negative, and constantly complain of their duties, the "good Supervisors" their teams are full, and the last "Good Supervisor" was fired for unknown reasons, and that's why i am leaving.
Troop welfare, mission accomplishment ( I'm a former U.S. Marine). If you take care of your employees, they take care of the customers, then the customers take care of the company. Some area managers don't run a tight ship, and everything done keeps making morale sink lower, which was already low.
rules are enforced on some and not others.
Let bad management go, rewards that show promise and keep the high hitters
Don't try to be so woke by pushing every political and social agenda at everyone but then forget some. Be consistant with all or dont do it at all
What did you like most about the interview process?
the transparency and the speed of the interview
Review from Customer Support Dept
every interview the leadership has been in the same place.
Interviewers were very open and honest about expectations
That I was taken in a room away from the floor where the manager and I can talk one on one he expressed everything that he expected from me as an employee and I already knew I got the job before I left just by his mannerisms
The person that hired me made it very easy but it’s very luck bas
What would you improve about your company's interview process?
do not lie to veterans about your skills will be appreciated and used
Do not want to say.
Hire people based on what they know and not who they know
More technical questions that relate to the job
Allow the new hire to speak and not take control over the interview
Review from Communications Dept
What makes you most happy at work?
being left alone to actually do the job this company pays me to do.
Commissions and benefits are a plus
How many annoying I'm making a difference, and that I work for a company that stands behind his employees and the brand
Helping customers and fellow staff
being able to work comfortably
What's going wrong and how can it be improved?
The cable service have constant problems, and customers recall very often.
Infrastructure, quality, service, customer service.
Customers base their experience on the employee and the company policies. Spectrum is overpriced and with the current economy customers cannot afford us
We hear daily complaints from our customers who unleash their anger on us.
Review from Sales Dept
High prices, not enough value, and mobile is TRASH!
What do you like best about your company?
Employee engagement, spark rewards and my coworkers
Review from Customer Support Dept
Paycheck. Paycheck. Paycheck. Paycheck. Paycheck.
I live close to my job
Review from Operations Dept
Benefits and free services and shift differential
Review from Customer Support Dept
they are very innovative and have excellent goals that push the company forward
What would you most like to see improved at your company?
Equal treatment of Retail Sales Consultants.
Review from Sales Dept
Recognizing people for doing a good job, and promoting them accordingly
Review from Operations Dept
The discussion of an opinion or idea when brought up to upper management as opposed to being shut down. The open door policy should be for listening
Management, company ethics, and respect employees
Employees morale
Review from Customer Support Dept