D
55/100
Spectrum Claimed Company
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to more than 57 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. More information can be found at corporate.charter.com. read more
Spectrum Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
being left alone to actually do the job this company pays me to do.
Commissions and benefits are a plus
How many annoying I'm making a difference, and that I work for a company that stands behind his employees and the brand
Helping customers and fellow staff
being able to work comfortably
Being around my coworkers and share our daily experiences.
Review from Sales Dept
When it's time to leave
Review from Sales Dept
Helping my customers with any issues.
When a Customer thanks me for being so patient and so understanding. Its easy to treat customers like that because I always think of the Customers as one of my own family members and treat them as such.
Review from Customer Support Dept
Coworkers and making my commission
The people, the environment, the training. The option for upward mobility.
Making my customer happy is what drives me
Nice customers that don't yell
It makes me happy to help customers
Review from Sales Dept
When im able to assist a customer with their needs and save them
meeting new people and offer them a great service.
Review from Sales Dept
I like the people I work with at Charter
Knowing that for the first time, i can actually give more at work and I'll be compensated, recognized more
Supervisors that really, genuinely care about our success and praise agents for a job well done.
Review from Customer Support Dept
Knowing that my coworkers and I understand one another via a healthy state of positivity through management.
What's going wrong and how can it be improved?
The cable service have constant problems, and customers recall very often.
Infrastructure, quality, service, customer service.
Customers base their experience on the employee and the company policies. Spectrum is overpriced and with the current economy customers cannot afford us
We hear daily complaints from our customers who unleash their anger on us.
Review from Sales Dept
High prices, not enough value, and mobile is TRASH!
I think individual groups should not be treated special unless you treat heterosexual individuals special as well!!!! Why do we have minority days but don’t have Caucasian days? I am Caucasian and application say white! Why not Caucasia
Sales adds plans and equiptment to customers without their knowledge
We are a cable company that cares about stock prices and never about or costumers or their experince with our prodect we are a monoply and know it and use it to crush compitotion.
We’re a victim of our own success. Hey we’re a challenger band to Comcast! Haha yeah right. We’re Comcast’s lap puppy. We have the resources to take them on and win this country, but the status quo is too good for us. News flash we’re going to be sold for parts if we don’t adapt.
No communication between departments, even at the higher levels. Needs more open communication.
Customer service is not a focus. Sales are the only focus. Speed and making sales, no matter what it takes, are rewarded- usually to the detriment of other employees and customers. Training is severely lacking. Support is severely lacking. Favoritism and inconsistency are constant.
Communicate better and listen more
Too many Price hikes and very bad customer service. Customers threaten to leave, and many do.
Review from Sales Dept
Charter is a Fortune 100 company that has grown through acquisitions. There is no internal driven innovation; the bureaucracy won't allow it. Turf wars andnoersonal agendas are hurting clients, shareholders, and employees. This comoany is straightniut of Atlus Shrugged!
better service spending more time for the customer
Review from Operations Dept
Prices for our services are too high.
As with most telcos the bottom profit is king at the expense of almost everything else. As long as the ahareholders are happy the ceo will keep getting astronomical amounts while field workers have to fight to get a few extra pennies on their raises.
Age old issues and problem brought up are either marginalized or dismissed. This company is a carbon copy of every other cable company. Innovation is absent at a practical level yet celebrated at Executive Level. Just ask any contract labor group or inhouse group about "RESCUE TROUBLE CALLS.
Review from Operations Dept
build morale and people like the competition would treat us, better.
Terrible implementation and lack of empathy for hard times for customers is changing brand drastically
What do you like best about your company?
Employee engagement, spark rewards and my coworkers
Review from Customer Support Dept
Paycheck. Paycheck. Paycheck. Paycheck. Paycheck.
I live close to my job
Review from Operations Dept
Benefits and free services and shift differential
Review from Customer Support Dept
they are very innovative and have excellent goals that push the company forward
Nothing much just back company to work for.
Free internet cable and phone
Review from Sales Dept
Don't have to pay health insurance unless you have dependants
My coworkers
Review from Customer Support Dept
My team
What would you most like to see improved at your company?
Equal treatment of Retail Sales Consultants.
Review from Sales Dept
Recognizing people for doing a good job, and promoting them accordingly
Review from Operations Dept
The discussion of an opinion or idea when brought up to upper management as opposed to being shut down. The open door policy should be for listening
Management, company ethics, and respect employees
Employees morale
Review from Customer Support Dept
The core culture.
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