Sam's Club Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Positive team of dedicated professionals
Review from Customer Support Dept
As compared to my last job, this one allows me to drink water as needed.
Review from Customer Support Dept
They were pretty easy to get along with.
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Everyone is great and friendly except the general manager for he is childish and inconsiderate.
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They will work with your schedule.
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What does the leadership team need to get better at?
Communicating with employees in a dignified and empathetic manner when they are going through unforseen life changes. Speaking to customers respectfully and showing some kind of care or empathathy when they are experiencing valid issues with sams club.
Review from Customer Support Dept
They should all be reminded they are there to work, not hang out with their best friends of 20-30 years.
Review from Customer Support Dept
They need to get into clubs and really listen to their hourly employees.
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Management needs to learn policies and procedures. They also need to be coached on how to manage staff.
Review from Customer Support Dept
Making sure employees are given hours that they are supposed to have according to the employment letter sent. Fire people who falsify records. Fire management at the Jefferson City, MO Sam's club.
Review from Customer Support Dept
What is the best part about your compensation package?
The 401k and stock matches.
Review from Customer Support Dept
The 401k and stock options
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the best part is being paid fairly, given the hours i need, and being treated with respect by those i work for directly
Review from Customer Support Dept
It helps when you need it the most.
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I like having the stock and retirement matches.
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Why do you feel undervalued and what would make you feel better about your compensation?
My concerns have been pushed to the side and Unacknowledged. Management does not seem to care for their employees well being. only numbers and sales matter. A livable wage to compensate for the cost of living would help.
Review from Customer Support Dept
I covered 2 to 3 areas every day. Often having to work 10-12 hr days and then cut my week short to not be in overtime. Just to come back on my regular day and have to work 5 times harder because no one covered my areas while i was off.
Review from Customer Support Dept
Be trained appropriately and talked to with respect.
Review from Customer Support Dept
Because management treats me like crap, they tell and scream and cuss at me. They make extremely rude and I'm appropriate comments to me and others employees
Review from Customer Support Dept
Salaried employees have no free medical plan. How a salaried employee can sustain itself with $15.00 and hour and a scheduled 20 hours a week? Another problem is that salaried employees do not have fixt schedule were the individual can look for another complementary job.
Review from Customer Support Dept
What are some of the best things about your team?
They are fine to work with but terrible to members
Review from Customer Support Dept
Dependable, funny, cover for you and good people
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They really care about how they do.
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Helping each-other when difficult customer service problems arise.
Review from Customer Support Dept
They help you whenever you feel down.
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What do your coworkers need to improve and how could you work together better?
Stop acting like you are in middle school or high school. I dont care about your drama. Leave me alone so i can get my work done. Im not here to make friends, im here so my kids can have insurance.
Review from Customer Support Dept
It is not so much of the co-workers that need to work on Anythink it is management and cos once again I will state that it has turned into a hostile environment as well as discrimination and favoritism
Review from Customer Support Dept
They need to do the job in which they were hired to do and so it properly, ie when pushing carts ine needs to push more than 4 or 5 at a time
Review from Customer Support Dept
Training leads and managers to understand what Sam's mission statement is and how to accomplish it while respecting team members.
Review from Customer Support Dept
BE MORE FRIENDLIER, EVEN THE CUSTOMERS COMPLAIN HOW RUDE THEY ARE...MY CO WORKERS ARE EXREMELY RUDE.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The only positive attribute would be the diverse staff
Review from Customer Support Dept
The only positive thing that I can say is being able to go to work to provide for people who are in need even through the pandemic and the hostile environment we work in
Review from Customer Support Dept
Honestly. Culture is going away. They are only concerned about the bottom line. Associates don’t ma
Review from Customer Support Dept
Employees that are service oriented and are willing to help you do your job better.
Review from Customer Support Dept
There isn't any. Managers and leads lack respect for the rest of staff.
Review from Customer Support Dept
What needs to change to make the company culture better?
Hire more people. Short staffed every day with grumpy people makes for a terrible work environment
Review from Customer Support Dept
Give employees their appropriate hours according to their employment letter. Get rid of management and his cronies in the Jefferson City, Mo Sam's club
Review from Customer Support Dept
people need to be respectful and attentive to their surroundings and the needs of customers, members, and coworkers.
Review from Customer Support Dept
Listening to us. We are told that without the members we don't get a paycheck. Very true but how about start with if there are no employees who is going to serve the members. I'm tired of being a blue collard worker to where anyone can fill my shoes. I'm very disappointed in everything
Review from Customer Support Dept
Management is floundering and nepotism should not exist
Review from Customer Support Dept
What did you like most about the interview process?
It was quick and what was expected
Review from Customer Support Dept
The manager that I interviewed with make me feel very comfortable and welcomed. The front end manager that I was supposed to interview with did not show up claimed she forgot all about the interview so I interview with a different department manager
Review from Customer Support Dept
That I only spoke with 2 people and the decision was quick.
Review from Customer Support Dept
Liked that I knew I was leaving with a job, but it took them a long time to authorize the background check even after calling.
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The person that interviewed me was amazing and helped me to have an better understanding of the company.
Review from Customer Support Dept
What would you improve about your company's interview process?
Stop hiring warm bodies, hire someone the some level of intelligence.
Review from Customer Support Dept
Need to look for better quality.
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EVERYTHING.. THE PEOPLE ARE VERY CLICKISH AT MY JOB...MY NEXT STEP IS GOING THE CORPORATE OFFICE
Review from Customer Support Dept
The front end manager never asked me about me..he talked about himself for 25 minutes
Review from Customer Support Dept
To have had a proper interview experience and to actually not sit around for hours waiting for my interview in cafe before someone could get to me and then throw a random associate in with no experience to do the interview. He did great though.
Review from Customer Support Dept
What makes you most happy at work?
Working with others that want to succeed
Review from Customer Support Dept
helping customers load their groceries into their vehicle
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Knowing that I will be working with competent employees that will help me grow.
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leaving at my scheduled time
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Helping people (mainly elderly or disabled) with loading their items.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Fire most of the charter associates. Fire some of the team leads.
Review from Customer Support Dept
Need to listen and care about hourly employees.
Review from Customer Support Dept
Look at previous statements and you have your answers.
Review from Customer Support Dept
Management is the problem. Him and his cronies walk around and do nothing and cos's all need to work rotating shifts instead of one not having to close because her daughter is sleeping with upper management
Review from Customer Support Dept
It needs to start with new Management in cos they do not know how to separate business and friendship it has gotten so bad a lot of employees have put in notices to terminate employment I feel a visit from corporate is necessary to speak with employees
Review from Customer Support Dept
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