Sam's Club Employee Reviews
Out of 2098 Sam's Club employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping Sam's Club improve their work culture. The Marketing team, with 76% positive reviews, reports the best experience at Sam's Club compared to all other departments at the company. The Operations team offered the most constructive feedback, with 42% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Two team leads let me be my self and do mu job
Some are good in their positions, some not so much.
They are very very helpful
Good place to work and be employed
Good, effective, busy, stay out of trouble
Review from Sales Dept
What does the leadership team need to get better at?
speaking to us correctly, giving orders correctly, training correctly, being empathetic and considerate of what people go thru.
Absolutely everything no one is on the same page and one manager is still employed despite having several hr complaints
Review from Sales Dept
Communication and respecting their team.
Communicating with employees in a dignified and empathetic manner when they are going through unforseen life changes. Speaking to customers respectfully and showing some kind of care or empathathy when they are experiencing valid issues with sams club.
Review from Customer Support Dept
Not being money hungry and recognize the ones who bust their butt everyday
What is the best part about your compensation package?
Paid for all education and tution.
Review from Operations Dept
All of it is great
I dont have any benefits good
Health care and PTO are a necessity
Segwick has been very helpful
Why do you feel undervalued and what would make you feel better about your compensation?
considering how managers talk to their associates and treat them i would feel better if we all got asked honestly by HR how things are. managers should properly train us instead of making us feel dumb for not knowing how to something we werent taught. talk to us with respect and do ur job pls.
My concerns have been pushed to the side and Unacknowledged. Management does not seem to care for their employees well being. only numbers and sales matter. A livable wage to compensate for the cost of living would help.
Review from Customer Support Dept
More pay, more help, and at least recognizing hard work once in a while not nitpicking and criticism
Better hours for long term associates, better pay for long term associates, and raises based on merit
loads of work, HORRIFIC management, underpaid, exploited
What are some of the best things about your team?
Willingness to work hard and stay late.
Review from Operations Dept
They are the best team
If someone has a concern they can bring it up in the meeting and they will address it.
Review from Customer Success Dept
The team works well together
They are very very knowledgeable
What do your coworkers need to improve and how could you work together better?
More back stock more teamwork
The people that were hired in the department I'm in have not kitchen background or and education on handling food ,
All hourly employees are wonderful hard working people. I cant remember seeing managemnt doing anything else other than talking to random me.bers all day long. And these werent conversations about helping the member. It was more so just chitchat.
There's too much drama and toxicity.
They need to start actually communicating.
What is most positive about the culture and environment at your company?
Associate to associate interaction and willing to work together.
Review from Operations Dept
Everything is in place and tram is on point
my flower section. ive never seen an area so positive in my work. the customers are nice and get extremely excited about flowers and flower questions i enjoy making bouqiets and arrangements for them and its the only time i feel happiness at that job
Most of my fellow associates work well together
Very carefully at work, be successful, and I work with customers
Review from Sales Dept
What needs to change to make the company culture better?
Management needs to earn their teams respect just as the employees have to earn there's. It should not be demanded or expected.
management to value their employees.
Review from Sales Dept
A whole new leadership crew
Review from Sales Dept
fairness, set roles, when a employee has an issue or a complaint expect it to be taken care of that day,
Administration should be more involved and available.
Review from Customer Success Dept
What did you like most about the interview process?
The people conducting the interview, friendly.
Review from Operations Dept
Not clear on whether this is referring to Sam's or the company I work for now.
It was quick and easy, very painless. The interviewer was polite and seemingly interested in the process.
It was very very quick
Take my time and focus
Review from Sales Dept
What would you improve about your company's interview process?
Show interest in the interviewee who's shown interest in the company and has brought merit from their previous employer to bring to this company.
My manager lied about everything i said
Yes, I would improve my companies interview process if i can
Just make an effort to make people feel more involved with the company.
Asking more questions to future employees.
What makes you most happy at work?
Customer service and doing a good job inspite of Manager.
Review from Operations Dept
Diing my job snd not being yelled at all the time
The customers are very nice, and it just makes my day
Review from Customer Success Dept
being able to make bouquets and arrangements for my customers, management and coworkers drain me which is why im so sad about this job. i llve it but dont know how much longer i can stay
Seeing the members smile and leave happier than they arrived.
What's going wrong and how can it be improved?
More team work keep overtime if more tasks are required let workers keep their hard working pay
Everything I've mentioned before and continue to mention. Respect and communication.
Different management that is fair and all rules apply to everyone
Review from Sales Dept
It seems that if you're in a clique, you can get away with everything if you're not a part of that group you just suffer
teamwork, communication once again there needs to be a set role between everyone and managers once again.
What do you like best about your company?
I like doing my work, but we do so much for less pay. we get the store ready for our members, we get constantly yelling from our store manager
Review from Sales Dept
What would you most like to see improved at your company?
they can give more opportunities to employees with a degree on a MBA
Review from Sales Dept