Sam's Club Employee Reviews
Out of 2133 Sam's Club employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping Sam's Club improve their work culture. The Marketing team, with 76% positive reviews, reports the best experience at Sam's Club compared to all other departments at the company. The Operations team offered the most constructive feedback, with 42% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Posted 25 days ago
Review from Sales Dept
What do you like best about the leadership team?
They know what to do
Review from Sales Dept
They listen and let you try out new ideas
I’m impressed by the way they get their numbers for their bonus’s
Review from Sales Dept
Two team leads let me be my self and do mu job
Some are good in their positions, some not so much.
What does the leadership team need to get better at?
Fair with everyone and less gossiping
Quit treating workers like they are beneath you because you have been in the company longer. Making workers friends and bending the rules to stay friends.
ive had doors slammed in my face and singled out for unmerited discipline while younger employes that do break rules are rewarded
Communication from managers to employees
speaking to us correctly, giving orders correctly, training correctly, being empathetic and considerate of what people go thru.
What is the best part about your compensation package?
Paid vacation every year and sick day
Review from Sales Dept
No compensation package part time only
Paid for all education and tution.
Review from Operations Dept
All of it is great
I dont have any benefits good
Why do you feel undervalued and what would make you feel better about your compensation?
Costco makes way more, and if we're competing against them, shouldn't the employees get paid more, and I like how they treat their employees, I've heard so many employees say that they feel at peace with the managers and team leads, but at Sam’s Club, we don't get paid that much and they treat b
Posted 25 days ago
Management laughs at employees struggles. They constantly put you in sink or swim situations and then joke about how well / not so well you did. They completely ignore calls on the radio for assistance. There is large lack of communication and respect and too many inflated egos walking around.
considering how managers talk to their associates and treat them i would feel better if we all got asked honestly by HR how things are. managers should properly train us instead of making us feel dumb for not knowing how to something we werent taught. talk to us with respect and do ur job pls.
My concerns have been pushed to the side and Unacknowledged. Management does not seem to care for their employees well being. only numbers and sales matter. A livable wage to compensate for the cost of living would help.
Review from Customer Support Dept
Equality recognition support understanding and compassion
What are some of the best things about your team?
Im not sure, the management, and things could do better and making the employees be at peace and treating us better. They can get a bit aggressive with us.
Posted 25 days ago
Talking about next working day
Review from Sales Dept
Working together and helping people
They acknowledged your presence sometimes
Willingness to work hard and stay late.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Encouraging one other, supporting each other, respecting team work
More back stock more teamwork
The people that were hired in the department I'm in have not kitchen background or and education on handling food ,
All hourly employees are wonderful hard working people. I cant remember seeing managemnt doing anything else other than talking to random me.bers all day long. And these werent conversations about helping the member. It was more so just chitchat.
There's too much drama and toxicity.
What is most positive about the culture and environment at your company?
A roof over the foods
Review from Sales Dept
Compliment and confidence instilled in me from members
Associate to associate interaction and willing to work together.
Review from Operations Dept
Everything is in place and tram is on point
my flower section. ive never seen an area so positive in my work. the customers are nice and get extremely excited about flowers and flower questions i enjoy making bouqiets and arrangements for them and its the only time i feel happiness at that job
What needs to change to make the company culture better?
Management needs to earn their teams respect just as the employees have to earn there's. It should not be demanded or expected.
management to value their employees.
Review from Sales Dept
A whole new leadership crew
Review from Sales Dept
fairness, set roles, when a employee has an issue or a complaint expect it to be taken care of that day,
Administration should be more involved and available.
Review from Customer Success Dept
What did you like most about the interview process?
There was lots of questions and a lot of info
It was a quick process
The people conducting the interview, friendly.
Review from Operations Dept
Not clear on whether this is referring to Sam's or the company I work for now.
It was quick and easy, very painless. The interviewer was polite and seemingly interested in the process.
What would you improve about your company's interview process?
So many steps to get in, it needs to be easier
Posted 25 days ago
Show interest in the interviewee who's shown interest in the company and has brought merit from their previous employer to bring to this company.
My manager lied about everything i said
Yes, I would improve my companies interview process if i can
Just make an effort to make people feel more involved with the company.
What makes you most happy at work?
My paid check form working
Review from Sales Dept
That at the end of the day I know I’ve done my best and earned my payche
Review from Sales Dept
Customer service and doing a good job inspite of Manager.
Review from Operations Dept
Diing my job snd not being yelled at all the time
The customers are very nice, and it just makes my day
Review from Customer Success Dept
What's going wrong and how can it be improved?
The management and teammates, should treat their employees better, Esteban, which is one of the managers, never helps, and if he has to help, he always does it with an attitude, and everybody complaints about him at the Sam’s Club, Shenandoah, Texas #47
Posted 25 days ago
Always short staffed and no help from management until a member threaten complaints
More team work keep overtime if more tasks are required let workers keep their hard working pay
Everything I've mentioned before and continue to mention. Respect and communication.
Different management that is fair and all rules apply to everyone
Review from Sales Dept
What do you like best about your company?
I like doing my work, but we do so much for less pay. we get the store ready for our members, we get constantly yelling from our store manager
Review from Sales Dept
What would you most like to see improved at your company?
they can give more opportunities to employees with a degree on a MBA
Review from Sales Dept