Cracker Barrel Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
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Review from Customer Support Dept
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Best restaurant option available for me but still a corporate restaurant thus has politics
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What do you like best about the leadership team?
They work as hard as we do
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everyone is easy to talk to and understanding that life happens outside of the restaurant
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They are very appreciative and understanding!
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They are very family oriented
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They're fair and they make you enjoy coming to work.
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What does the leadership team need to get better at?
They tell you not to come in if you are sick, because you can pass it on to guests, but if you call off due to illness, you get in trouble. They understaff and then you don't get good tips because you can't give the quality of service the guests expect.
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GIving people hours when they ask for them instead of giving them less hours and then hiring new people
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Relaxing on strict policies. Conditions were so harsh I would say it qualifies as a hostile work environment.
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Communication across the board. Not showing favoritism. A no-call no-show should be a term regardless of who you are. Holding team members accountable.
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They need to understand that we actually have to talk to the guest and realize we know what they get upset with instead of telling us we are wrong. Also the favoritism runs very strong. And night crew gets the worst end.
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What is the best part about your compensation package?
Our insurance is terrible. It use to be the best out there. But now, it covers almost nothing. I'd be happy to pay more for better coverage. I have because I had to.
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I get to pick what I want in my package.
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Vacation and dental insurance after 1 year, personally not interested in the other benefits
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Insurance for full time workers
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what the f is a compensation package?
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Why do you feel undervalued and what would make you feel better about your compensation?
Server pay is entirely too low
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Servers are not superwomen or supermen, but we are expected to be.
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Vacation and sick days. Health insurance. 401k.
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I am a server. I am also a cook. I am forced to cook for minimum wage when I normally make at least $15/hr as a server.
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As a server, there maybe slow days and it takes a toll on us
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What are some of the best things about your team?
Ready to help each other. Hard working
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We are a family and we always help one another
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My favorite thing about my team of co workers is that we all work together and everyone has positive attitudes towards one another.
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They all get along for the most part
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Everyone works very well together. Everyone does what is expected of them and beyond.
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What do your coworkers need to improve and how could you work together better?
If our mangers were on the same page as a team instead of looking out for themselves, we would be more inclined to look out for them. Leadership reflects attitude. You can't expect people to buy what you're " selling" if you won't practice what you preach. We are not stupid. It starts at the top.
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Keeping personal life and feelings out of the workplace. Avoiding bias based on the looks of new employees. Treating new employees better with more respect.
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A lot of my coworkers have horrible attitudes and are not very pleasant to our guests. They need to work on that.
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People that act out move up the most. Most my co-workers don't do their sidework and they get treated better than I do because I take my job seriously even though it's not that serious. Because I thought that's how you are supposed to be but apparently not.
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They need to do their job correctly
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What is most positive about the culture and environment at your company?
The attitude of the workers and managers
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We are encouraged and can get help when ever we need it
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The whole experience! From the moment I put my apron on and start my shift until I clock at I enjoy every minute at work.
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It's always friendly and upbeat.
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It is wonderful how all the servers help each other.
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What needs to change to make the company culture better?
People to stay off their phones, care about their guests, maybe then u will have repeat customers
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Concentrate on working together better
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Management needs to step up. We are making tips and when there are more servers than guests in the restaurant, we have an issue. Also, management needs to hold everyone accountable for their actions.
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Managers need to stop showing favoritism and put aces in their places
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Again change from tongue lashing and micro managing employees to recognizing accomplishments and hard work.
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What did you like most about the interview process?
I honestly don't remember it. It was a long time ago
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They follow up with you and truly want strong employees
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That fact that I got hired!
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He was very friendly and made me comfortable
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I felt very comfortable and when I left after the interview I knew it was most definitely a place I'd love to work for.
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What would you improve about your company's interview process?
It was 8 years ago and moderate training. I ended up just figuring out things
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What makes you most happy at work?
Our team members are family
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Making my guests happy and getting to enjoy what I love doing!
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Making the good money that I do
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I get along with everyone I work with and we have a great friendly customer base, for the most part.
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When we are not understaffed.
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What's going wrong and how can it be improved?
I just feel like my managers and co-workers are so hostile. They have all formed little cliques in which they talk about new employees, mostly in a negative way.
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Management needs to step up.
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There isn't enough room procided to go in about all the wring doings throughout the crackerbarrel company
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They need to treat employees better instead of asking for feedback from workers and then ignoring it, they need to actually listen to it and try to fix problems with in the workplace. They will ask for feedback but then get mad about your feedback.
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The managers are mainly focused on making goal hours, instead of pleasing the customers or helping the employees
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