Wells Fargo Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
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What do you like best about the leadership team?
Wells Fargo is like any corporation where I see what is in my area not the overall picture so sometimes I am surprised when I hear negativity. WF has been good to me.
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They we always willing to work with you when it comes to your children
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Very helpful and willing to help in all situations
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My leadership team provided me with the necessary tools and terms to succeed.
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The leadership team really follows trough to insure that every employee is fully taken care of.
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What does the leadership team need to get better at?
Not pushing us to do nearly illegal things just to make a buck for the company
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Recognizing talent and promoting based skill not who knows who
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Yes. Bosses only care about themselves
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Building better processes and rollouts
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They need to be consistent and treat everyone fairly and with respect.
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What is the best part about your compensation package?
WF has many options to help financially even thru the pandemic going on right now, also I am proud how many opportunities we are given to help our community.
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The insurance is great. Costs a lot less with lower deductables than other companies
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The 401k is matched up to 6%
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We have better health coverage then our local hospital employees do. And it is very easy to access information.
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Matching 401k contributions up to a certain amount
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Why do you feel undervalued and what would make you feel better about your compensation?
Just better benefits overall, and more chances at investing.
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I would like to show up to work, do my job, get paid and not be forced to stay for meetings of information that could be sent by email.
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well, it is very difficult to achieve goals
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I wish we were paid based on the work we do instead of what we were hired for. I complete more work therefore, i should be paid as much as others who do the same work.
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I feel valued mostly in my role but should be compensated more.
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What are some of the best things about your team?
together we'll go far. God bless
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We work really hard to get things done and get along great
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Friendly fair helpful team players
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Everyone is friendly and knows what they're talking about.
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Everyone on the Wells Fargo team has been very welcoming and helpful.
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What do your coworkers need to improve and how could you work together better?
I wish that everyone could just do their job and not be forced to hang out and make friends.
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There is no motivation to do the work or show up to work and yet they still have jobs
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Help out and work together as a team.
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people do not care enough about their job
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it would be nice if the bankers hired actually had maturity and respect for other people and if the leadership was consistent with handling situations.
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What is most positive about the culture and environment at your company?
It's hard to pinpoint. But they always keep the stress level pretty low for us
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My customers are what make me want to come to work
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Everyone is friendly and strongly professional.
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Everyone works well with each other.
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Promotes growth and helps with your future develpment
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What needs to change to make the company culture better?
GEt rid of diversity and inclusion and all that goes with it
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I think maybe a class on communication, how to get along with people who are not the same age or gender as oneself, how to be inclusive and how to properly talk to an individual instead of talking at a person and placing blame on them before they find out the whole story. There are always two sides.
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Consistency in the work place. Maybe then it wouldn't appear to be about favoritism.
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Better communication ,it is too much
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go back to the basics and think about employees first
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What did you like most about the interview process?
They have updated the interview process since I've started. So I don't have an exact answer
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They were very clear about what they wanted
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Simple and straightforward, easy to answer questions.
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The interviewee was very clear with every question
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I was welcomed, and felt at ease. My interview was held in a private room away from distractions. It was not rushed at all. I felt very positive about the company and my interview immediately.
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What would you improve about your company's interview process?
Ask questions that make sense, they are very wordy and misleading
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I suggest that Wells Fargo have someone whom the new hires are going to be working with for a while to complete the interview. So the interviewers are not able to be overly harsh on potential new hires that they won't even be working with or training.
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Ask real ,more understanble questions
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average- hard to get a job unless you know somebody
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if they had better questions
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What makes you most happy at work?
I get to help people during their hardest times
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My customers and my manager
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Just a nice and cohesive environment.
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Having conversations with our customers and helping them to accomplish more than they expect.
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When were busy and when customers leave happy
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What's going wrong and how can it be improved?
Currently I have been displaced and the company, despite promises to, doesn’t seem interested in retaining any displac
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too much micro managing . They need to just build a better process
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The senior leadership in my department say the company is about one thing, but when it comes to showing that its about caring and giving options and flexibility, there is none for its leaders that aren't "favorites"
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It is too much change for better poured on team members on retail
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our opinion and thoughts do not matter
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