Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
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I have excelled while I have been there and increased my skills
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I am progressing well and being promoted on the basis of my performance
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What do you like best about the leadership team?
They are approachable and kind.
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they listen to everyone that works with the company
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The care about your goals and how to get there
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There aren't a million different bosses. I know exactly who I report to, and who she reports to.
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What does the leadership team need to get better at?
THe leadership team is full of nepotism and cronyism.People most qualified for job are not promoted. Poor leaders create a poor work environemnt
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Focus on building morale rather than division.
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Inconsistent depending on division and/or specific division head
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Understanding the worker and that issues do arise
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What is the best part about your compensation package?
The healthcare insurance coverage that is offered.
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they have a great benefits package
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Salary is excellent, morale and work conditions aren't.
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Great Pay and the best benefits you will probably ever have.
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Always bonuses are there and chances to move up.
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Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
My team has good communication.
Review from Customer Support Dept
everyone helps each other regardless of workload
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My team trusted one another and believed in enjoying ourselves
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All of us help each other as much as possible
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So caring and helpful towards one another. I completely lucked out.
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What do your coworkers need to improve and how could you work together better?
The cliques that are formed contribute to a high school environment.
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What is most positive about the culture and environment at your company?
You get to work from home.
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everyone is like a family
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Always positive and even ceo is Vice President interact.
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I like most of my fellow coworkers and generally receive positive feedback on my accomplishmenmts
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It is a in door job and that's good in bad weather
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What needs to change to make the company culture better?
Eliminate the cronyism that exists .
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More communication between management and employees
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Always positive and completely work to a common goal.
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What did you like most about the interview process?
I like that the interview felt like a conversation.
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The interview was not a traditional interview but more behavioral based
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People were friendly,salary offer was higher than expected.
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I started online then went in for an interview
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It was fair and the interviewers were so down to earth.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
I enjoy working with the customers and I enjoy the flexibility of my job.
Review from Customer Support Dept
getting to interact with a variety of people
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The hours are flexible and I can work from home!
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Being the best at what I do and having some degree of autonomy
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What's going wrong and how can it be improved?
Morale is very bad, supervision is poor.
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Work is boring and needs some kind of excitement, maybe team building exercises
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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