Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC Employee Reviews
Out of 181 Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC employee reviews, 79% were positive. The remaining 21% were constructive reviews with the goal of helping Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC improve their work culture. The Customer Support team, with 78% positive reviews, reports the best experience at Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas | HCSC compared to all other departments at the company. The Operations team offered the most constructive feedback, with 26% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Very open and friendly and kind
Most of them care about your needs. I have a good direct supervisor. Not so much for the Senior supervisor.
Amazing leadership team, supportive and encouraging
Leadership team is truly a team.
I think they are mediocre.
What does the leadership team need to get better at?
Being honest and going to bat for better pay,bonuses and benefits.
Measurable metrics on reviews and promotions
Soft skills, ability to communicate
THe leadership team is full of nepotism and cronyism.People most qualified for job are not promoted. Poor leaders create a poor work environemnt
Review from Customer Support Dept
Priorities and communication of them
Review from Operations Dept
What is the best part about your compensation package?
Diversity Days and Flex schedule
Bonus is a nice perk
I have a very sick child. She just turned 18. So for her to be able to be on my insurance till she is 26 is a big help to me, as her Dr. and hospital bills can be very expensive.
They offer opportunities to grow and move up or stay and still get raises. Whatever you prefer
work from home 1-3x a week outside of COVID, and pension
Why do you feel undervalued and what would make you feel better about your compensation?
A willingness by upper management to take some pay reductions and spread the pay more equitable throughout HCSC. This includes COLA for inflation in addition to more generous performance reviews and fairer bonuses to recognize hard work.
Very low raises 2-3% per annum
Manager even knows I get underpaid, company feels as if it's becoming more antiquated, rather than progressive.
pay grades were revamped a couple of years ago to be more competitive with market however no adjustments were made to align existing employee salaries closer to market salaries
They do not care about employees health but company policy
Review from Admin Dept
What are some of the best things about your team?
We work together well despite feeling like corporate slaves.
My team is like family. We all get along and we all support each other.
They're all friendly and willing to help at any time.
Team is committed to HCSC's purpose and strives for effective delivery of results.
Mostly genuine and competent professionals. There are a few bad apples though out the organization as you would expect to encounter in any large company
What do your coworkers need to improve and how could you work together better?
Quit working thier own bidnesses while "working" from home
The cliques that are formed contribute to a high school environment.
Review from Customer Support Dept
Not everyone has to be a part of the meeting. Clarify objectives up front, keep the meeting focused. Be rewarded for not attending meetings that don’t have clear objectives.
Review from Operations Dept
Keeping up with their work and not slacking off
Review from Operations Dept
What is most positive about the culture and environment at your company?
We support each other as a team.
our diversity and inclusion; over 50% of leadership/executive roles are held by women!
Diversity and inclusion. Everyone is valued. For being a part of Corporate America, this is the most amazing company full of values!
Review from Operations Dept
You get to work from home.
Review from Customer Support Dept
Alot of positive feedbacks from superiors
What needs to change to make the company culture better?
Eliminate the cronyism that exists .
Review from Customer Support Dept
More communication between management and employees
Review from Customer Support Dept
Always positive and completely work to a common goal.
Review from Customer Support Dept
Don’t force people to come into work to look at you being an executive
Review from Operations Dept
What did you like most about the interview process?
Thoughtful questions to describe our strengths and weaknesses.
It was short and sweet and right to the point.
I like that the interview felt like a conversation.
Review from Customer Support Dept
Allowing to speak freely what expect from the company
The interview was not a traditional interview but more behavioral based
Review from Customer Support Dept
What would you improve about your company's interview process?
It took 7 months and 3 interviews for me to land this position. I am sure it is very competitive, but if I have the qualities 7 months later then I had them at the initial interview. Timing is everything and most people do not have 7 months to wait around for an eventual offer!
Review from Operations Dept
Face to face and meet people I work with
Review from Admin Dept
What makes you most happy at work?
Honesty and financial rewards which are most often withheld.
Benefits are amazing. Its also great to work with other people
My patients and being able to speak with my coworkers!
Review from Operations Dept
I enjoy working with the customers and I enjoy the flexibility of my job.
Review from Customer Support Dept
Getting my paychecks every 2 weeks
What's going wrong and how can it be improved?
less stress and more time off phone
Review from Admin Dept
Morale is very bad, supervision is poor.
Review from Customer Support Dept
At times I feel like I can’t get real work done that would actually help productivity and reduce waste because that work is never a priority.
Review from Operations Dept
Work is boring and needs some kind of excitement, maybe team building exercises
Review from Customer Support Dept
More money more overtime to work
Review from Admin Dept
What do you like best about your company?
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