McKesson Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
They are flexible and work with their employees to keep them
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What do you like best about the leadership team?
They are a good team to work with
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Very transparent and open about changes.
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They are always willing to help
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Engaging, supportive, energetic, caring, wonderful
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Leadership team is great with communication
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What does the leadership team need to get better at?
Treating their employees like people instead of a warm body in a rotating office chair.
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Stop siding up with the bullying and making comments to let you know that they don't like you
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they need to get better at communication
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They need to choose experience over favoritism..
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Thinking about others besides themselves
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What is the best part about your compensation package?
Health spending account is nice
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My vision coverage and the HSA
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Vitality allowing for significant savings.
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The health savings plan package
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Why do you feel undervalued and what would make you feel better about your compensation?
They took away our monthly bonuses 2 years ago, even a minimal $50.00 annual Holiday bonus, without any increase to our hourly pay. The job market is too strong right now to keep employees under those circumstances. They need to give better raises or bring back the monthly bonuses.
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They will pay you as little as they possibly can. They are not concerned with the subsequent turnover, only the bottom line. Also, if you leave for a competitor (whom often pay 10k+ or more for the same positions) you will be blacklisted from the company and ineligible to return.
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Promote contractors faster than they do already
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They need to pay their employees based on their experience and skills they are bring into the company
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They expect the employees to work around the clock but do not want to pay them for their time. Pay is higher than in other places but it could be higher for what is expected.
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What are some of the best things about your team?
Everyone on my team helps eachother out and communicates.
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They are knowledgeable in many areas
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They are very knowledgeable and helpful
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We all work together to achieve daily goals
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Caring, supportive, friendly, fun, engaging
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What do your coworkers need to improve and how could you work together better?
They all go through the motions at best
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There are a lot of cliques inside the office between management, employees and a mix of the two. Instead of complaining people need to help each other to improve.
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Positivity. Difficult in such a negative envoironment, but with management working so actively to make the workplace more negative and stressful, it's very unhelpful when coworkers on your own level/team contribute to the negativity. Need to look out for each other and lift each other up.
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What is most positive about the culture and environment at your company?
Truly an open door policy
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We work well together as a team
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Strong diversity and inclusion is a big part of the culture. Strong core value have helped to develop a great culture.
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They appreciate the employees so much
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We make a difference in peoples lives daily
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What needs to change to make the company culture better?
Better work-life balance, no more favoritism towards certain employees, realizing that we are people not machines and can only accomplish so much in one day and also be accurate.
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Accountability is the number one issue here.
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What did you like most about the interview process?
Getting to how how the company functions
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Fast and friendly managers to talk to
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Questions were accurate for the position
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They explained the job very well
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Very informal. We had a conversation instead of an interview.
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What would you improve about your company's interview process?
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What makes you most happy at work?
Completing projects on time and collaberation
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Interacting with the customers while obtaining benefit information
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Working with a great team of direct and indirect reports and having the opportunity to interact with a very strong leadership team.
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Helping customers and being there to make sure they are taken care of
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Making a positive difference in the world
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What's going wrong and how can it be improved?
The job is boring and accomplishments are not recognized. We have a management team that does not listen to the people that do all the ground work so that they can reap the rewards.
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Leadership is the biggest weak point. Be prepared for everyone around you to throw you under the bus in an instant if it can benefit them in any way, shape, or form. Very high turnover here.
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What do you like best about your company?
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What would you most like to see improved at your company?
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