Cornerstone OnDemand Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The vision, the direction and the enthusiasm.
Review from Customer Support Dept
They are accessible and listen to feedback
Review from Customer Support Dept
Provide more growth opportunities targeting minorities.
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They always try to answer even difficult questions. They communicate regularly through online sessions. My manager always tries to help me, I feel I can rely on her.
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Truly care about employees and customers.
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What does the leadership team need to get better at?
The leadership team should prioritize the resolution of existing issues and the improvement of current processes. Rather than pursuing acquisitions and introducing new products, the focus should be on nurturing our talented workforce and retaining experienced team members.
Review from Customer Support Dept
Developing people leaders, defining goals, being transparent and bringing more joy to work
Review from Customer Support Dept
Think globally but understand each country demands
Review from Customer Support Dept
Integrating departments better, and not holding one department or team higher than the rest. From the support side, I don't think the company does a good job of recognizing the impact support has on our clients - compensation included.
Review from Customer Support Dept
Get rid of the GPS leadership
Review from Customer Support Dept
What is the best part about your compensation package?
Additional investment in my growth via the training reimbursement program.
Review from Customer Support Dept
I get a bonus if the company performs
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Health insurance is too expensive, and the out-of-pocket maximum and deductibles are way too high.
Review from Customer Support Dept
competitive salary. Private health care. Several extra days off per year. e.g. Wellness Day where the company covers the cost of activities with your family.
Review from Customer Support Dept
The bonus obtained after each year
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Why do you feel undervalued and what would make you feel better about your compensation?
More LGBTQ benefits, paternity leave, surrogacy benefits a better 401K match.
Review from Customer Support Dept
Support plays an immense role in client retention, however, doesn't always get the credit/pay deserved as it can fall to CSMs/AMs. Without our clients, we wouldn't have much of a business, and I would request base salary increases for the amount of work we put into strengthening client relationships
Review from Customer Support Dept
Still in the same position and now the new salary grid turns out of my advantage as giving less level of potential bonus/increase salary
Review from Customer Support Dept
As feel as though I am doing the work of multiple jobs but am receiving the same pay
Review from Customer Support Dept
I did not say i felt undervalued, just that my payment does not reflect my current job and the bonus process does not take into account the real work we do
Review from Customer Support Dept
What are some of the best things about your team?
the leadership of my direct manager, an environment of open communication and support, which encourages everyone to share ideas and collaborate effectively. Additionally, the team has a strong sense of camaraderie; we work together seamlessly, leveraging each other's strengths.
Review from Customer Support Dept
Driven, intelligent and creative people. Our diversity is a strength to our innovation.
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Very welcoming and helpful. We are all there to help each other and it's such a breath of fresh air.
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Everyone is smart and happy to help. It s not like "family" but very professional and trustworthy
Review from Customer Support Dept
Friendly, humble, and authentic group of people.
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What do your coworkers need to improve and how could you work together better?
Lean into change and approach work with more curiosity and generosity. Sometimes team members are inhibited from growth because they are set in their ways. This stems sometimes stems from leadership.
Review from Customer Support Dept
My coworkers don't need to improve anything. They are great and dependable. It is me that needs to improve on thinking I'm an Island.
Review from Customer Support Dept
When I refer to coworkers I do not just mean people on my immediate team. Rather, I am also including my colleagues from other departments. Cross-functional teams MUST do better at communicating with each other. Teams also need to understand that everyone impacts client service in some fashion.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The culture is one of willingness to learn and develop, all while being surrounded by very supportive and caring individuals. Everyone is passionate about what they do.
Review from Customer Support Dept
The inclusivity of everyone. There is a lot of diversity, which is so very important.
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The good thing: That you are TRYING to make a difference.
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Large international community working remotely. Ability to work from anywhere. Market Leader with great perspectives.
Review from Customer Support Dept
Your "personal" self is taken care of , personal life can and will come first
Review from Customer Support Dept
What needs to change to make the company culture better?
In order to make the company culture better, CSOD needs to start hiring FOR the culture. Alternatively, leadership needs to ensure they are appropriately communicating that politics will not be tolerated. Employees at all levels should come to work to get work done, not stand in each other's way.
Review from Customer Support Dept
What did you like most about the interview process?
The clarity of the process
Review from Customer Support Dept
How thorough it was! I think I had 6 interviews before the offer.
Review from Customer Support Dept
Mine went super fast - a few weeks but that is the exception. Most are months long. I was impressed with the thoroughness of the interview and depth/variety of people I interviewed with.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Cornerstone OnDemand yet.
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What makes you most happy at work?
Being surrounded by truly talented individuals who I respect, look up to and learn from everyday.
Review from Customer Support Dept
The interaction with my team and my ability to voice and transform my ideas into actions
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I'm passionate about what I do.
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When my team leader is on leave as then I don't feel like trash.
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the opportunity to work on different projects. A feeling of development
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What's going wrong and how can it be improved?
There needs to be a culture reset. Hearing the same message is frustrating because it's not what folks are felling on the ground.
Review from Customer Support Dept
The responsibilities of my role require constant action. The challenge is many parts of accomplishing these responsibilities depend on other teams that do not have bandwidth to deliver in a timely manner. Much of my work involves chasing answers instead of developing myself and my team.
Review from Customer Support Dept
Lack of clear direction, things feel temporary
Review from Customer Support Dept
GPS leadership - poor management in the department get rid of all managers and leads and start fresh
Review from Customer Support Dept
Clients, as a central concern, do not think highly of our product. This is a large portion of why the company receives poor client feedback, yet management ignores this central concern. If CSOD wants to improve, the product needs to be re-developed to ensure it is easy to use across the board.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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