UnitedHealth Group Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Terrible Corp to work for. Extremely unorganized. System rollouts are sloppy. Stay away from uhc.
Review from Customer Support Dept
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What do you like best about the leadership team?
Honest communication. Knowing how I can contribute and make a difference is most important.
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They are very understanding of an employee's personal situation
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Personable, caring, concerned, pr active
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Very engaged with the various departments. Active lines and chains of communication
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They listen to their employees
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What does the leadership team need to get better at?
Planning rollouts of new systems better. Staffing properly. Training properly.
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Being more down to earch. They have an attitude where they should not be contacted, or that they are better than everyone which causes stagnation in the company. Also, they do nothing to encourage promotional opportunities for persons they deem as their "non-favorites". A very caustic atmosphere.
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Communication between what is expected and how to achieve it successfully.
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Standing up for us nurses when big corporate decides to cut our pay. Supervisors need to be monitored like we are because I had the absolute worst one ever.
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Personalization - everything from them is so robotic
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What is the best part about your compensation package?
The preventive care benefits are fair.
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Premiums are very low, affordable
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The vision benefits save me a lot of money on glasses
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Money back on premiums after completing their process
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Medical, but after you resign there's denied access to your pay stubs.
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Why do you feel undervalued and what would make you feel better about your compensation?
When coworkers quit, their positions are not backfield quick enough, and when they are filled, the training new hires receive is inadequate to handle the roll, leading them to quit, which puts more work on my plate but no additional compensation for that increased work load.
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Add newly adopted federal holidays without changing current pro.
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Health Insurance for UHG employees would less expensive and move comprehensive
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When new nurses were hired, they were hired at a higher pay scale than I currently earn and I was never raised to that level of earnings. We are told that we are not to discuss how much we make with other nurses or we could get fired - now I know why.
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not paid competitively compared to other insurance companies
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What are some of the best things about your team?
They help balance the workload as best they can.
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we work well together on a day to day basis
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We work st home so we don?
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We all bring different perspectives to work
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Team stays engaged and works collaboratively. Everybody is willing to help on another.
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What do your coworkers need to improve and how could you work together better?
I'm not sure. We work virtually so we never get to meet each other. Perhaps arrange facetime-like meetings so we can see our coworkers.
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Yes, most of them seem to have a jealous mentality and only want to work for their own betterment.
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They need to have a better attitude and treat each other with respect.
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cut down on the complaints
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The coworkers are intrusive and meddlesome.
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What is most positive about the culture and environment at your company?
Support, respect and honesty. Helping me to know where I can grow develop and focus to meet my professional goals.
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Everyone is willing to listen
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Their recently implemented nice-sized bonus we can earn each month based on our performance.
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They do promote integrity, compassion, relationships, innovation, and performance
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Everyone seems to really enjoy and takes great pride in delivering quality service.
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What needs to change to make the company culture better?
It would be nice if we had better leadership, and not a leadership that encourages separation within the ranks.
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Morale. Positive affirmations. Nothing about the atmosphere is positive nor professional.
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better benefits and compassion for everyone
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The company culture needs to recognize that one size does not fit all. They push out effective leaders and employees who do not drink the kool-aid and who refuse to ignore the things that are wrong. We need more actual honesty in the culture.
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People need to focus on their job and the end result. They need to stop focusing on the bad and focus on the good.
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What did you like most about the interview process?
It was very fast with good communication
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It wasn't dreadful or long in time. The interviewer was very friendly and informative.
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The knowledge of the interviewer.
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Being able to meet several supervisors in order to get an idea of who my coworkers would be.
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They started with a phone interview which prepared you for the in-person portion
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What would you improve about your company's interview process?
stop having too many people to deal with and a long waiting period
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It's not transparent at all in the application process and interviews are painfully predictable. They are also often window dressing as candidates are pre-selected. Much of it seems pointless. There is also no/terrible feedback protocols.
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What makes you most happy at work?
The collaboration and quality products. Our technology teams!
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Getting off. I don’t mind talking to members every day but
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breaks and lunches and log off.
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Knowing I have helped people
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When I'm able to help a caller.
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What's going wrong and how can it be improved?
we cannot meet the customers expectations as not enough time is given to follow up on members issues
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Being on the phone is overwhelming and stressful at times
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The constant barrage of having to deliver unfortunate news for members being stuck with out of network charges.
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Trainers create own policies. Trainers will create a smear sheet to hurt the record of trainees they don't like or are slower at learning.
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In my current role I don't feel as secure as I did in my previous role. There seems to be less managerial support and guidance.
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