Sears Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
We Work Together In Harmony
Review from Customer Support Dept
We can all work together to get things done easier/faster.
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Team work, honesty, loyalty, encouraging.
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They are always there for me. If I need any help they are there.
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our manager would tell lower associates to do something she wouldn't do herself
Review from Customer Support Dept
What does the leadership team need to get better at?
They need to streamline the checkout experience and focus on getting people in and out the door instead of focusing on things like credits and signing people up for the rewards program.
Review from Customer Support Dept
Being understanding of other people situations.
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not pushing employees to sell things they don't believe in
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Communicate better with employees about company
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empowering employees to make customers happy
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What is the best part about your compensation package?
Nothing much really just working
Review from Customer Support Dept
You can save money without even trying
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Why do you feel undervalued and what would make you feel better about your compensation?
We are doing more activities compare with other retail stores
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No raises in over 12 years
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paid more than minimum wage
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I want better healthcare and more paid holidays
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More pay. One 10 cent hour raise in 10 years.
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What are some of the best things about your team?
Loyalty and pride, team work, best practice
Review from Customer Support Dept
They totally work together as a team
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They listen to what I have to say and our weekly meetings are very progressive., I enjoy them.
Review from Customer Support Dept
teamwork
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Learn how to work as a team
Review from Customer Support Dept
The meetings are a waste of time if they only focus on telling people to go and do their jobs which you can't do if you're at a pointless meeting.
Review from Customer Support Dept
teamwork is missing, it is everybody for themselves, company shows no loyality so employees do not either
Review from Customer Support Dept
The compensation is little if not minimal so the same goes with the new hires. Hire and train associates to a level were they have at least basic knowledge of the company processes and expectations.
Review from Customer Support Dept
I worked in the call center im winter park Florida in the PARBA dept. They need to be more effective as well as TM
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What is most positive about the culture and environment at your company?
The people I work around with
Review from Customer Support Dept
Process clear, training, safety, friendly
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Nothing was positive at all
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everyone gets along
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What needs to change to make the company culture better?
I think working in customer service will rarely generate a positive environment.
Review from Customer Support Dept
Hire better people and up the pay
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always worried that one mistake and you will be fired, can not do anything to make customers happy except let them yell at you
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The company expects to much yet gives no help.
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workers don't feel like upper management backs them
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What did you like most about the interview process?
Nothing at all just that I got the job
Review from Customer Support Dept
Easy and friendly. Human resources process clear.
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It was streamlined and I was hired quickly and able to start soon after.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Doing What I Love The Most
Review from Customer Support Dept
Just doing my job and getting paid
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Doing my own job and getting more hours
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I like the people there.
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my co workers make the day
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What's going wrong and how can it be improved?
Communications (internal and external) more clear and effective.
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With all the stores closing, including the one I work at. I don't think anything can/will be improved at my location.
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Budget cuts not enough hours to get jobs done
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management is running the company down the drain
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They need to value & appreciate their employees more.
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What do you like best about your company?
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What would you most like to see improved at your company?
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