Verizon Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Positive. Would like to advance my career further with this company if possible.
Review from Customer Support Dept
What do you like best about the leadership team?
Its hands on, they try to talk to the employees
Review from Customer Support Dept
Disseminate information and responsibilities well
Review from Customer Support Dept
My supervisor actually cares about me as a person and works to make sure I'm not unfairly treated
Review from Customer Support Dept
I think the training of Customer Service Reps, both live and online, needs to be improved. We sometime lack the information to solve problems that come up multiple times.
Review from Customer Support Dept
they help us boost are sale techniques to help customers and create our own xtra bonus
Review from Customer Support Dept
What does the leadership team need to get better at?
They need to start listening to their employees regardless if they are outsourced or in-house. They need to stop pretending as if they are God's gift to mandkind. They need to talk and listen to their employees.
Review from Customer Support Dept
My leadership lacks the strength to be fair to all the employees on my team. They are allowing two non-professional associates to control them and our work team. These two employees convinced them to take away our early tour because they were unable to work it. We are now a very divided team.
Review from Customer Support Dept
Integrity and honestly mean nothing at the Silver Spring Chesapeake complex. Years of service and dedication are tossed aside while unrealistic and illegal demands are made of employees while management does no wrong. Several people hospitalized over failure to fix electrical and air conditioning.
Review from Customer Support Dept
they are all for the money and not the customer or employee
Review from Customer Support Dept
Customer service and not expecting employees to lie to and cheat customers.
Review from Customer Support Dept
What is the best part about your compensation package?
I like the medical and dental coverage included in my benefits.
Review from Customer Support Dept
paid sick days, retirement plan. paid holidays
Review from Customer Support Dept
Vacation and disability benefits are very well compensated; however, will use them as an excuse for termination.
Review from Customer Support Dept
The combination of flexible scheduling and pay rate as well as the opportunity for advancement
Review from Customer Support Dept
everything but of course the INS is steep as it is with any other company and employer
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better in-house training and a clear path to advancement and income improvement.
Review from Customer Support Dept
they only care abot their wallets boats vacation homes not the people
Review from Customer Support Dept
Employees should be valued on their experience and work ethic
Review from Customer Support Dept
When you work hard to sell their product
Review from Customer Support Dept
the management doesn't care about the employees or even customers, they only care about numbers and exceeding them for their own personal bonus'. the pay is great, thanks to the union but if you're not happy no amount of money is worth it
Review from Customer Support Dept
What are some of the best things about your team?
There is a dynamic relationship among team members.
Review from Customer Support Dept
Well vetted and very quick to pull together to assist each other with troubleshooting or issues with management.
Review from Customer Support Dept
The team works well together and has built a solid foundational framework for compatability.
Review from Customer Support Dept
My team really works together
Review from Customer Support Dept
Friendly and trustworthy. Most of my coworkers want to do a good job.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
More cohesion, more cooperation by all
Review from Customer Support Dept
Coworkers need to stand together against management to be able to better serve customers.
Review from Customer Support Dept
They need to have better attitudes
Review from Customer Support Dept
There are good and bad coworkers. Many pass the buck and avoid credits and cancellations as to not affect their stats, which causes more problems for the customer in the future.
Review from Customer Support Dept
I am not aware of one individual who comes to work with an intent to do other than their absolute best. But, many are disillusioned by false promises for opportunities to move forward in their careers. The result - their discontent contaminates the workplace. Stagnation breeds the low morale.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Employee unity interaction with various customers, ability to assist in their hour of need.
Review from Customer Support Dept
its diverse there is lots LBGT
Review from Customer Support Dept
The culture is positive because of the type of people employed by the company
Review from Customer Support Dept
There is a sense of "in this together" that other companies don't always have.
Review from Customer Support Dept
The people I work with, my coworkers. Being thanked when I am able to help a customer without much drama.
Review from Customer Support Dept
What needs to change to make the company culture better?
Employees should come first. Opportunities should be given to everyone, not just a select few.
Review from Customer Support Dept
management needs to do the job before they become manager of the department and know what to do and how to do it
Review from Customer Support Dept
when management doesnt care about anything but their incenti ves and bonus' and a get it done at any cost is wrong
Review from Customer Support Dept
People need to have better attitudes and actually care
Review from Customer Support Dept
the management needs to be more people focused rather then numbers. they dont care how you get it done as long as you get it done below time and more then what they need
Review from Customer Support Dept
What did you like most about the interview process?
Innovative and gave room for original answers.
Review from Customer Support Dept
I felt I was well liked by the interviewer
Review from Customer Support Dept
Simple and straightforward questioning. No tricks.
Review from Customer Support Dept
It was fair and in depth; I wasn't going to get hired for a job that I couldn't do.
Review from Customer Support Dept
The conversation with the interviewer.
Review from Customer Support Dept
What would you improve about your company's interview process?
just make if fair and honest without bias
Review from Customer Support Dept
Lighten up. Phone interview, computer and ethics test and then personal interview in "STAR" is way too much. Makes one nervous enough to throw up.
Review from Customer Support Dept
What makes you most happy at work?
We get paid every friday
Review from Customer Support Dept
Joking around with the other staff whom I have personal relationships with
Review from Customer Support Dept
I like when I have resolved a complicated issue
Review from Customer Support Dept
place to earn a career
Review from Customer Support Dept
I get to see the people that I work with everyday.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Spend money to market your business
Review from Customer Support Dept
They change the metrics so frequently and make it impossible to reach. The environment is so toxic.
Review from Customer Support Dept
Complete restructuring of management to get rid of their hostility twords employees and bring the building up to code so that it doesn't resemble a sauna all seasons of the year.
Review from Customer Support Dept
Executives appreciating the need to be honest and supportive of staff and customers.
Review from Customer Support Dept
The company is so big thst they don t care about mistreated and unhappy long time customers.
Review from Customer Support Dept
What do you like best about your company?
It’s a challenging job that pays well with excellent benefits
Review from Customer Support Dept
Wages and compensation package is superb
Review from Customer Support Dept
What would you most like to see improved at your company?
Social comprehension
Review from Customer Support Dept
Very few weekends off.Little parking for disabled personnel.poor 401
Review from Customer Support Dept