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The customer support side is very toxic. The metrics are hard if not impossible to meet. Every day you go in and have to go through security as if you work for the CIA. Leadership needs to change.
What are some of the best things about your team?
There is a dynamic relationship among team members.
What is the best part about your compensation package?
I like the medical and dental coverage included in my benefits.
What needs to change to make the company culture better?
Employees should come first. Opportunities should be given to everyone, not just a select few.
What's going wrong and how can it be improved?
They change the metrics so frequently and make it impossible to reach. The environment is so toxic.
What does the leadership team need to get better at?
They need to start listening to their employees regardless if they are outsourced or in-house. They need to stop pretending as if they are God's gift to mandkind. They need to talk and listen to their employees.
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