U.S. Bank Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
To little communication and a lot of talking behind others backs.
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What do you like best about the leadership team?
I feel like my opinion matters
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They listen to us at all times
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Ethical practices are important to them.
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Training is broken down so that you have time to learn the basics first, management listens when you have complaints or questions on how to do something.
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They are easy to approach with any issue
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What does the leadership team need to get better at?
Caring for the employees and not practicing micromanagement. Flexibility and adaptability are successful in a companies future, but if you can't provide that for your companies employees then this company doesn't have a future.
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Leaving emotions at home and just doing their job. Learning positive reinforcement to employees especially new ones.
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Everything especially taking the reward for their members work and overworking their members and not paying enough for their work
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focusing on the people not just the profit.
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Need to improve the horrible attrition rates.
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What is the best part about your compensation package?
all the time we can take off
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Great insurance and retirement plan
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The vacation and stock that we have.
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We all want more but in general I believe it is fair.
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Vacation time is the best
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Why do you feel undervalued and what would make you feel better about your compensation?
The pay is not worth the stress and micromanagement experienced from the job. Likewise, the medical coverage was garbage compared to most other jobs my friends and family have.
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Benefits were to expensive for and employee
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Could be higher, we do a lot of tasks thats definitely worth more than I'm being paid for
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Lack of compassion and training. Very little desire for upper management to manage, which can be defeating.
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Compensation should be a lot more than what they’re offering currently
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What are some of the best things about your team?
I can talk with my teammates when we're not being watched. It's great to know there are actual humans there.
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Great personalities and good workers
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We get along. Even if we have a problem, we work together to solve it.
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We compete with other sites but also help each other to stay on top
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We communicate really well and work together great
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What do your coworkers need to improve and how could you work together better?
The team was put in a closing branch. It was a very difficult to get a long we were all competing for the only 2 positions offered at the time.
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Better equality accross the board from management down
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Great team, good work life balance.
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Being pleasant people to be around. We don’t have to be bestfriends but respect for one another goes along way.
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They need to improve on understanding how to use their sales skills
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What is most positive about the culture and environment at your company?
the way we help each other
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They allow us to have a small plant on our cubicle's desk.
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Pride and dedication to groups such as the LGBTQ community
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My coworkers are friendly and helpful
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We have a positive happy enviroment.
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What needs to change to make the company culture better?
Again, havaing mire understanding compassionate managers.
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the manager needs to be fired=she is vindictive and juvenile
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What did you like most about the interview process?
They actually followed up in a timely manner.
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I felt at ease during my interview
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I felt very welcomed from the beginning, the response was quick
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What would you improve about your company's interview process?
Having a more enthusiastic less entitled interviewing manager. I’m interviewing you as well.
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What makes you most happy at work?
I like the nature of my work
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Being able to help the customers.
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Feeling supported and doing work that makes a difference.
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Looking forward to new challenges. I learn something new everyday at work
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Pay is good for area, co workers are awesome, close to home.
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What's going wrong and how can it be improved?
US Bank has done little to help customers during COVID. I had to send a man to collections over $300.
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Lack of compassion and understanding , lots of unnecessary micromanaging just to prove leadership position .
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it's toxic when the manager is in a bad mood
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