Caroo Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Leadership is always there to help. They always make sure I am okay personally and with my work.
Review from Customer Support Dept
They are people-first. They are thoughtful and genuinely care about the individuals they lead.
Review from Customer Support Dept
Transparent, has foresight to get ahead of trends and prepare
Review from Customer Support Dept
They truly care about the wellbeing of their employees.
Review from Customer Support Dept
As an employee, I truly believe they care about every person at the company. They're not perfect, but I appreciate their openmindedness. I appreciate that they take employee feedback seriously. I trust that they use this feedback to then make well-informed decisions for the company.
Review from Customer Support Dept
What does the leadership team need to get better at?
Less promotion of toxic masculinity within the office.
Review from Customer Support Dept
I feel that this company spends so much time thinking about how other offices can appreciate their employees and not enough time putting it into practice in their own office.
Review from Customer Support Dept
Communicating the priorities for the company, and understanding the amount of resources it will require to execute. It appears as though individuals are stretched too thin because there is not a clear understanding of the highest priority projects are. Everything seems to be a priority.
Review from Customer Support Dept
What is the best part about your compensation package?
Great health insurance and benefits.
Review from Customer Support Dept
I've been able to use my health insurance to take care of my mental health and go see a therapist, which I have wanted to do for a long time.
Review from Customer Support Dept
The company has discretionary time off
Review from Customer Support Dept
The Healthcare benefits are great.
Review from Customer Support Dept
Salaried, perks in the office (dog friendly, snacks, catering on Thurs)
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel as though based on location of job & salary we are definitely on the lower end of the spectrum. In comparison to some competitors we are also paid much less. However, many come here willing to sacrifice pay to an extent to work with awesome people and have a great work/life balance. Gym!
Review from Customer Support Dept
A more competitive base salary for the industry.
Review from Customer Support Dept
Higher base salary and bonus cap
Review from Customer Support Dept
base salary should be $50,000.00
Review from Customer Support Dept
I definitely feel valued. Compensation would be nice if some of the abilities to achieve bonus were more in our control.
Review from Customer Support Dept
What are some of the best things about your team?
Caroo is great at hiring incredible people, but horrible at creating an environment to keep them. The culture is prone to over hiring, over spending and firing instead of conserving funds and training/promoting from within.
Review from Customer Support Dept
I love my team because we all understand each other and the work we do.
Review from Customer Support Dept
Our team is a community -- full of creative, smart individuals, with tremendous integrity and consideration for others.
Review from Customer Support Dept
The people are really the best part of SnackNation. This is truly a community unlike any other place I've worked.
Review from Customer Support Dept
Dependable, empathetic, respectful, flexible, open-minded, and kind
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I feel grateful that I get to work with people I truly consider to be my friends.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Everyone for the most part is very friendly
Review from Customer Support Dept
The interpersonal interactions I have with my team. We truly care about one another.
Review from Customer Support Dept
The transparency in each department is exceptionable. The culture is truly one of lifting people up, not tearing others down.
Review from Customer Support Dept
Our motto is #BetterEveryDay - and it's corny but it's true! I love being surrounded by people who genuinely want to become better every day. A better manager, a better spouse, a better parent, a cleaner lifestyle, etc.
Review from Customer Support Dept
The "crush it" calls. Every Friday we all stop working at 4pm and gather in the center of the floor and "crush," or basically shout out a fellow team member. We then state one thing that we are grateful for. It is the best thing ever!
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Caroo yet.
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What did you like most about the interview process?
It took long but I liked that they took time to make sure I would make a good fit for the company which when hired I knew I was fit for the job for a reason.
Review from Customer Support Dept
It moved very quickly. Though this was several years ago and the hiring manager and HR team are completely different now.
Review from Customer Support Dept
Speedy quick -- wasn't dragged along, interviews were all scheduled very back-to-back to get through from the initial phone screen to offer letter within 10 days.
Review from Customer Support Dept
Though the interview process was long, it has proven effective by the quality of people that work at SnackNation. They take their time to ensure everyone they hire is a good fit.
Review from Customer Support Dept
I appreciated interviewing with the manager, director, and VP of the team I was applying for.
Review from Customer Support Dept
What would you improve about your company's interview process?
Have a clear understanding of growth trajectory that aligns with management's expectations.
Review from Customer Support Dept
What makes you most happy at work?
I like how I manage my own work and work how i want to work
Review from Customer Support Dept
The support and camaraderie I experience every day.
Review from Customer Support Dept
The people and community are the best part of the job, also the dogs!
Review from Customer Support Dept
My coworkers, the flexibility, and the focus on health/wellness
Review from Customer Support Dept
My coworkers and the ability to make our customers happy. I have the best job.
Review from Customer Support Dept
What's going wrong and how can it be improved?
It would be nice to have opportunities for growth other than management positions. More project management opportunities would be really great.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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