Caterpillar Inc. Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
The best experience I have had to exceed and be rewarded for those successes.
Review from Customer Support Dept
It was dream job and I learned so much from the treat people I worked with.
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Review from Customer Support Dept
Great place to work. Just wish our facility wasn’t closing at the end of the year
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They encourage employees to do their best who in turn help their customers to succeed.
Review from Customer Support Dept
They care about the company’s reputation and take very good care of their employees. The company is
Review from Customer Support Dept
Always willing to help and coach to further your career
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They are confident in moving forward with the company
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What does the leadership team need to get better at?
Communication. Too many mixed messages
Review from Customer Support Dept
Hire male only for salaried managers. 3/4 of them have no bachelor degree. Problems in the Waco DC are because they focus on hiring men instead of the most qualified.
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Helping out where they're needed
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Retaining employees and compensation package
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They are like the weathermen around here, 100% wrong all the time and no repercussions
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What is the best part about your compensation package?
The Retiree medical program helps with at some medical costs.
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Health Insurance and 401k is decent
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Why do you feel undervalued and what would make you feel better about your compensation?
If I was paid as much, if not more then a male employee, in the same position.
Review from Customer Support Dept
More stock options for those mid level management. And better benefits than the shop floor would be nice.
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They work you too much and not enough time to be with your family. They need to pay their workers more and give them time off with their families.
Review from Customer Support Dept
Long hours and no work life balance and not so good pay
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There is no stock sharing or employee equity in the company. No pension plans.
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What are some of the best things about your team?
They are always available to help me with the best way to handle customer issues and in some situations, for example, the accounting team assist in solving the issue quickly.
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They are loyal to the company and care if the customers are happy.
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We work together not against each other
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Very educated in the knowledge of our job
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Teamwork and colleagues are very important
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What do your coworkers need to improve and how could you work together better?
Agendas before large meetings to get all teams on same page prior.
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Coworkers need to stay off their cell phones at work and focus on their jobs.
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Follow safe work procedures as a team
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What is most positive about the culture and environment at your company?
Most all employees know their job and do it very well. This encourages others to do the same. The culture is based on high expectations but in a respectful manner. Overall the culture works great as more employees participate in equality, concern for others success and remembering all people count.
Review from Customer Support Dept
People respect each other and help get the job done.
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Diversified and motivated and very interesting
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What needs to change to make the company culture better?
Management should stop making changes that effect associates without having focus group meetings for feedback. Focus groups and one on one meeting are not happening any longer. RIW’s not happening any longer at Waco DC
Review from Customer Support Dept
CEO and Higher ups sit around making bad decisions and blame it on the employees who take the brunt of their bad decisions
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Leadership
Review from Customer Support Dept
What did you like most about the interview process?
3 panel judges. Nice and relaxed atmosphere.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Caterpillar Inc. yet.
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What makes you most happy at work?
People who are happy to see each other and obviously care about their quality of work.
Review from Customer Support Dept
That I am expected to do a great job for my customers, vendors based on our shared values
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The people I interact with everyday
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What's going wrong and how can it be improved?
Wrong leadership in key positions. Gotta get experience in there to train those positions before handing over.
Review from Customer Support Dept
Bad managers. All about the boys club don’t know what they are doing. No training program for new associates. Turnover horrible. Problems that exist in Waco DC because they don’t know how to manage or lead
Review from Customer Support Dept
Working too many hours/ days.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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