Apple Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The direct manager is only real support. Management above them is terrible and never worked in the same job field but place judgment and unrealistic expectations.
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The leadership at Apple is the strongest it has ever been.
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Nice people and it is a fun job.
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Everyone is there to help you succeed!
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They are always looking for feedback on how to improve and often institute changes based upon feedback. No other company that I or my spouse has ever worked for has done this same thing with so much success.
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What does the leadership team need to get better at?
Be transparent with your employees. Management exercises consistent behaviour with using “unclear words” regarding the way they make decision in Apple retail. In my role I was told “you will going through more training”. All because I received one detractor even though I held an nps score of 98/100
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Supporting professional development; examining internal employees' complete background and portfolio versus only reviewing experience at Apple to make internal employment decisions.
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Company leadership has been on the decline in the past few years. The evolution of the retail environment is taking a disturbing turn and showing less and less concern for its employees' well-being.
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Leadership in my organization lacked experience and commitment. "Rotations" were always pulling managers away from their roles, so management was inconsistent and that made professional development nearly impossible if you weren't a manager.
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They don't seem to want our opinions. Just do the work and shut up.
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What is the best part about your compensation package?
The Employee Stock Purchase Program
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Health benefits, retirement, stock options, school and fitness related reimbursements.
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Good stuff like lots of deals
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Apple offers the most affordable health benefits of any company I've worked for. They offer employees the opportunity to buy discounted stocks and benefits start on day 1!
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The benefits offered are unmatched.
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Why do you feel undervalued and what would make you feel better about your compensation?
Apple has a lot of "strings-attached" benefits, bonuses, promotions, etc... Getting a bonus means you must stay with the company for three years before its yours!
Review from Customer Support Dept
As a Senior Technical Specialist, I make just barely above what a regular tech support advisor makes. I have two jobs just to make ends meet. Apple should pay their employees enough to have a reason to stay, NOT just enough to keep them from quitting.
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When you move, they have the option to lower your pay. So you can do the same job and make less just because you moved
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Apple likes to do PINO (Promotion in Name Only). You would get a new position and it was more difficult, but there wouldn't be a pay increase. Sometimes they bait you into accepting a position in a new role by saying there would be a pay increase, but then they wouldn't give it to you.
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weak pay with mandatory overtime, pay your people decent
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What are some of the best things about your team?
They work together as a team
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Everyone is very helpful and it feels like a little family.
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the culture diversity of the team
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Creative, intelligent, good-natured and supportive of the several projects being completed by team members
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Most of them are collaborative and supportive.
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What do your coworkers need to improve and how could you work together better?
Better training resources for co-workers.
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People who are base level Tech Support can dump their customers on Senior Technical Support just because they don't want to do their job that day, or because the customer is angry. Senior Technical advisors should be there for advanced tech support. NOT to dump customers onto.
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I've never worked with a better group of people.
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My team was very talented, but underutilized. Morale was low due to management.
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My team is great but we don't get enough time to work together.
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What is most positive about the culture and environment at your company?
The customers that appreciate you . Being able to help and understand the issue the customer has and fixing it , reassuring them your gonna do everything you can to help them with there issue
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Work from home options is beneficial.
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We recycle devices for free
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The teamwork! Apple focus more on a person's wins, and looks at everything else as an opportunity to improve.
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people talk to each other as a team
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What needs to change to make the company culture better?
It's a nonstop barrage of negativity. By far we are severely understaffed and are not equipped to handle the increasing workload.
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we work too hard and not time off
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The company needs to be more honest with employees. Apple became a dishonest company.
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I think giving direct managers more technical training. Also have teams that are all doing the same job. Our teams are so mixed, so for example we may have Mac technical Advisors & iTunes advisors on the same team.
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It is absolutely toxic and hard to endure
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What did you like most about the interview process?
asking why i wanted to join the company
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The interview was very casual and conversational.
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Simple, fast, average, effective, and positive.
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They were nice and laid back
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That it was pretty relaxed and the interviewers made me feel very comfortable.
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What would you improve about your company's interview process?
It took far too long for me to actually get hired, and my turnaround was better than most.
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What makes you most happy at work?
Helping customers, And Being able to give tye customers knowledge on the products and issues they are having so they can better understand how the issue starts.
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Apple products which are cool
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I go to work knowing my company actually cares about my well being.
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Friends that I work with
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The simplicity and the focus on each job role. They dont make each employee carry all the weight and has specialized groups
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What's going wrong and how can it be improved?
Pt employees are capped at certain hours per week. Job responsibilities have increased . We are expected to always multi help without a pay increase. Moral of my coworkers including myself have decreased. I recommend give your pt employees more hours. Show as a company you care about your employees
Review from Customer Support Dept
Rushed products and failed software for fast profits. Focus on fixing software issues before sending it out too quickly.
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I have to do 250% MORE work for barely any more than I was making before they put me in the Senior tech position. It can be improved by having EVERYONE do their job, and paying fair wages to the employees. $0.91 is NOT enough of an increase for 250% more work
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The pay could certainly be better to reflect the work we do, and there needs to be more people on hand to help the growing customer base.
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high anxiety because of the workload
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What do you like best about your company?
The benefits
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What would you most like to see improved at your company?
Increase fairness in interviewing and hiring practices internally.
Review from Customer Support Dept
There is far too much micro-management
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