FIS Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
immediate leadership team is great. i have no direct contact with any of the senior executives, can't say anything one way or the other
Review from Customer Support Dept
The leadership team is open, present, and communicative, especially during the pandemic.
Review from Customer Support Dept
What does the leadership team need to get better at?
Providing accurate information to employees about any new changes. Coming up with more incentives for employees when we have to work overtime
Review from Customer Support Dept
What is the best part about your compensation package?
The best part was the actual pay, it was pretty fair.
Review from Customer Support Dept
Bonus plan participation, but it's only available to a subset of employees
Review from Customer Support Dept
There is favortism happening at the St. Pete location in credit by Some supervisors. If there were more incentives for the amount of OT they are requesting 50 hrs/wk mandatory. They need to appreciate their employees more.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
too much of bonus pay has to do w overall performance. my group is very profitable, but company hasn't been doing so well, So we're penalized by their performance.
Review from Customer Support Dept
The benefits are ok. However, I would like to see more benefits that will benefit realistically in everyday life- like childcare assistance and a travel program for those who don't drive
Review from Customer Support Dept
What are some of the best things about your team?
The team I trained with was amazing. They were very nice and awesome to work with.
Review from Customer Support Dept
as individuals, they're smart, hard-working and stand ready to help with information & elbow grease.
Review from Customer Support Dept
The team is supportive beyond measure
Review from Customer Support Dept
My team-Starship Troopers- are amazing. Supervisor is very understanding, empathetic, and she really cares.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of FIS yet.
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What is most positive about the culture and environment at your company?
cooperation and information exchange in getting the job done
Review from Customer Support Dept
Across teams, staff are helpful to each other, especially in an escalation situation.
Review from Customer Support Dept
What needs to change to make the company culture better?
There needs to be more positivity, focus on training and incentives
Review from Customer Support Dept
What did you like most about the interview process?
I liked the interview process because I didn't have to feel pressured about speaking to someone in person.
Review from Customer Support Dept
It went smooth. There were no difficult questions.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of FIS yet.
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What makes you most happy at work?
team culture, from the top of the org chart to the bottom
Review from Customer Support Dept
What's going wrong and how can it be improved?
Most customers are unhappy because the company's outdated systems always encounter errors, which prevent employees from satisfying the customer's needs. The policies do not help the customer, they help the company.
Review from Customer Support Dept
dealing with a software product cobbled together from pieces that range in age from 20 to 30 years. only possible remedy would be a ground-up rework. which would probably not be profitable.
Review from Customer Support Dept
It may be repetitive due to the specific department
Review from Customer Support Dept
too much politics in some departments, its like we have forgotten that our clients pay us for a service. instead we are treating clients like cash cows and attend to the larger client who make a lot of noise. these clients drain the teams and as a result the mood is sour internally
Review from Customer Support Dept
What do you like best about your company?
Open environment
Review from Customer Support Dept
What would you most like to see improved at your company?
Common goals and systems
Review from Customer Support Dept
Work life balance
Review from Customer Support Dept