Humana Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Bad managers abound here. Productivity set at 40 cases per day
Review from Customer Support Dept
Review from Customer Support Dept
Positive overall but the experience greatly depends on your manager and team lead.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
i work at humana india but there is a problem here in india we get very less paid as compare to humana employees in usa we get 2050$ per year yeah you heard right per year 2050$ and employees in usa getting an average salary of 49500$ per year why this much difference please explain
Review from Customer Support Dept
That he is understanding with any issue. He encourages us all.
Review from Customer Support Dept
What does the leadership team need to get better at?
Very hateful with tons of micro management. Many unfrienly people there
Review from Customer Support Dept
Organize themselves and stop harassing their employees. Everyone needs to rest to function, if you keep overworking employees, productivity will decrease
Review from Customer Support Dept
Helping the employees on the phones.
Review from Customer Support Dept
Stop the micromanaging, threats, creating hostile workplace. Low level managers (coaches) and their leads are allowed too many personal rules which don't apply to all associates on their team. Some are allowed to run errands on company time while others are questioned why how they spend every minute
Review from Customer Support Dept
The direct supervisor was actually very helpful and not bad. The overall attitude from the top and goals forced upon people in the call center to meet are insane. Compensation is actually quite good al things considered. However, the benefits package for a healthcare company should be better.
Review from Customer Support Dept
What is the best part about your compensation package?
Humana takes care of their people .
Review from Customer Support Dept
Compensation seems to be very fair.
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Benefits are low cost
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Why do you feel undervalued and what would make you feel better about your compensation?
To actually get paid accordingly for the 12 hours daily and every Saturday they have made us work for two years nonstop
Review from Customer Support Dept
They work the employees too hard for the pay.
Review from Customer Support Dept
The copays and deductibles are triple what they offer people who buy plans. The call times they expect you complete are so short you can in no way answer anyone's question adequately.
Review from Customer Support Dept
Better Pay based on training, experience and performance .
Review from Customer Support Dept
What are some of the best things about your team?
i work at humana india but there is a problem here in india we get very less paid as compare to humana employees in usa we get 2050$ per year yeah you heard right per year 2050$ and employees in usa getting an average salary of 49500$ per year why this much difference please explain
Review from Customer Support Dept
We work together...not neccesarily the manager.
Review from Customer Support Dept
We are close, it's us against management. We are professionals and know how to do our job but there's always one on the team the coach will ride that week.
Review from Customer Support Dept
We all love our supervisor
Review from Customer Support Dept
It is an interesting mix of people and they are quite a friendly bunch of people.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Need to be friendlier and more helpful to newer employees
Review from Customer Support Dept
They are intimidated and scared to express what they feel
Review from Customer Support Dept
More passion for the job
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What is most positive about the culture and environment at your company?
One bad manager can spoil the whole experience
Review from Customer Support Dept
i work at humana india but there is a problem here in india we get very less paid as compare to humana employees in usa we get 2050$ per year yeah you heard right per year 2050$ and employees in usa getting an average salary of 49500$ per year why this much difference please explain
Review from Customer Support Dept
The promotion of health and wellbeing
Review from Customer Support Dept
Working with the coworkers on the team.
Review from Customer Support Dept
Is that Humana takes care of their own.
Review from Customer Support Dept
What needs to change to make the company culture better?
Better life work balance. Employees are mentally drained and physically ill. No light at the end of the tunnel
Review from Customer Support Dept
Drop the scripting, it's fake and the members know it. It's offensive to us all. Let the nurse BE a nurse and not a programmed robot reading the LONG disclaimer, trust us they KNOW all calls are recorded, we call them every 2-4 weeks and saying RN when calling or leaving a message is NOT HIPPA
Review from Customer Support Dept
What did you like most about the interview process?
Worked through a contract company.. great experience
Review from Customer Support Dept
i work at humana india but there is a problem here in india we get very less paid as compare to humana employees in usa we get 2050$ per year yeah you heard right per year 2050$ and employees in usa getting an average salary of 49500$ per year why this much difference please explain
Review from Customer Support Dept
It was a pretty strange interview.
Review from Customer Support Dept
I was hired when it was Green Ribbon Health, I walked in with resume and interviewed, called with salary offer the next day. It has changed quite a bit I hear
Review from Customer Support Dept
you can do most on your own time till final interview
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Being able to make a difference in the lives of my members. Helping and educating them.
Review from Customer Support Dept
that is get work from home full time
Review from Customer Support Dept
Breaks, lunch, leaving, and interacting with people in my group.
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Being able to help others.
Review from Customer Support Dept
What's going wrong and how can it be improved?
They have been giving OT every day including weekends for 2 years. Employees health is deteriorating due to constant labor exploitation
Review from Customer Support Dept
Management overworks employees, and are no help.
Review from Customer Support Dept
Already explained this. I used to look forward to working and loved my job and my members. I had the time to actually teach disease prevention on the members level, not rushed before. I built strong trusting relationships with my members and really made a difference before the ceo changed
Review from Customer Support Dept
What would you most like to see improved at your company?
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