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Humana Inc. is committed to putting health first—for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell™ healthcare services, we make it easier for the millions of people we serve to achieve their best health, delivering the care and service they need, when they need it.
The result is better quality of life—not only for people with Medicare and Medicaid, but also for families, military service personnel, and communities at large. This is more than health insurance, and more than healthcare. read more
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Was the best job in the world until about 2014, it has progressively gotten less (true) productive and I dread signing on in the AM now. I have great team memebers, it is strictly management that is the issue now.
What are some of the best things about your team?
We are close, it's us against management. We are professionals and know how to do our job but there's always one on the team the coach will ride that week.
What did you like most about the interview process?
I was hired when it was Green Ribbon Health, I walked in with resume and interviewed, called with salary offer the next day. It has changed quite a bit I hear
What does the leadership team need to get better at?
Stop the micromanaging, threats, creating hostile workplace. Low level managers (coaches) and their leads are allowed too many personal rules which don't apply to all associates on their team. Some are allowed to run errands on company time while others are questioned why how they spend every minute
What's going wrong and how can it be improved?
Already explained this. I used to look forward to working and loved my job and my members. I had the time to actually teach disease prevention on the members level, not rushed before. I built strong trusting relationships with my members and really made a difference before the ceo changed
What needs to change to make the company culture better?
Drop the scripting, it's fake and the members know it. It's offensive to us all. Let the nurse BE a nurse and not a programmed robot reading the LONG disclaimer, trust us they KNOW all calls are recorded, we call them every 2-4 weeks and saying RN when calling or leaving a message is NOT HIPPA
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