Humana CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
That he is understanding with any issue. He encourages us all.
Review from Customer Support Dept
What does the leadership team need to get better at?
Helping the employees on the phones.
Review from Customer Support Dept
Stop the micromanaging, threats, creating hostile workplace. Low level managers (coaches) and their leads are allowed too many personal rules which don't apply to all associates on their team. Some are allowed to run errands on company time while others are questioned why how they spend every minute
Review from Customer Support Dept
The direct supervisor was actually very helpful and not bad. The overall attitude from the top and goals forced upon people in the call center to meet are insane. Compensation is actually quite good al things considered. However, the benefits package for a healthcare company should be better.
Review from Customer Support Dept
What is the best part about your compensation package?
Humana takes care of their people .
Review from Customer Support Dept
Compensation seems to be very fair.
Review from Customer Support Dept
Benefits are low cost
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
They work the employees too hard for the pay.
Review from Customer Support Dept
The copays and deductibles are triple what they offer people who buy plans. The call times they expect you complete are so short you can in no way answer anyone's question adequately.
Review from Customer Support Dept
Better Pay based on training, experience and performance .
Review from Customer Support Dept
What are some of the best things about your team?
We work together...not neccesarily the manager.
Review from Customer Support Dept
We are close, it's us against management. We are professionals and know how to do our job but there's always one on the team the coach will ride that week.
Review from Customer Support Dept
We all love our supervisor
Review from Customer Support Dept
It is an interesting mix of people and they are quite a friendly bunch of people.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
More passion for the job
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Working with the coworkers on the team.
Review from Customer Support Dept
Is that Humana takes care of their own.
Review from Customer Support Dept
Leaving at the end of the day.
Review from Customer Support Dept
It is a positive environment.
Review from Customer Support Dept
Very health oriented
Review from Customer Support Dept
What needs to change to make the company culture better?
Drop the scripting, it's fake and the members know it. It's offensive to us all. Let the nurse BE a nurse and not a programmed robot reading the LONG disclaimer, trust us they KNOW all calls are recorded, we call them every 2-4 weeks and saying RN when calling or leaving a message is NOT HIPPA
Review from Customer Support Dept
What did you like most about the interview process?
It was a pretty strange interview.
Review from Customer Support Dept
I was hired when it was Green Ribbon Health, I walked in with resume and interviewed, called with salary offer the next day. It has changed quite a bit I hear
Review from Customer Support Dept
you can do most on your own time till final interview
Review from Customer Support Dept
The HR dept actually listens to people who interview and do listen to they interview. It isn't a place that just hires anyone. They are open to suggestions and ideas, which is a good thing.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Humana yet.
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What makes you most happy at work?
that is get work from home full time
Review from Customer Support Dept
Breaks, lunch, leaving, and interacting with people in my group.
Review from Customer Support Dept
Being able to help others.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Management overworks employees, and are no help.
Review from Customer Support Dept
Already explained this. I used to look forward to working and loved my job and my members. I had the time to actually teach disease prevention on the members level, not rushed before. I built strong trusting relationships with my members and really made a difference before the ceo changed
Review from Customer Support Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Humana yet.
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