Xero Inc Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
It can be whatever you want it to be. But I think it's intense but relaxed, friendly and sociable.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Everyone is supportive and helpful.
Review from Customer Support Dept
They live by the company values and pass this onto the rest of us to work to our full potential.
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Clear Purpose, Mission and let the wider teams get involved in molding how we'll get there!
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Transparency, clear communication, enthusiasm and recognition.
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They are real people doing maazing work and truly proud to follow their steps!
Review from Customer Support Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
I get shares in the company, which as a growing business is exciting. I feel like the harder I work, the more I am contributing to the share price increasing to benefit me in the future.
Review from Customer Support Dept
Flexibility with personal leave and it recognises your personal contribution
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Xero shares, retirement sorted. Life insurance and free coffee is very important too
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They make sure they better market rates, base salaries go up each year, which allows for decent wages to keep up with inflation.
Review from Customer Support Dept
Our LTI scheme! We also have a team of people who constantly work on reviewing the market and ensuring that each individual is paid fairly based on their experience, role and what the market rate currently is
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
Everyone has their own personalities, but instead of clashing the differences between us add to the team's culture and dynamic. It feels great to be allowed to be myself.
Review from Customer Support Dept
The culture - we hire people that will add something to the culture and team. The team are encouraged to bring their whole selves to work - and you can really see & feel that
Review from Customer Support Dept
They are supportive, inclusive and very caring
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I really enjoy my team; Xero always puts an emphasis on fit, as well as skills and knowledge - this makes for an easier, more laid back environment of skilled hard workers.
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Our team feels like a family!
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
It feels like a group of friends working together, even though we have our separate lives when we leave for the day. The environment is interpreted differently for everyone, but I like the "work hard, play hard" culture. I know that when my work is done, I deserve the perks that come with Xero.
Review from Customer Support Dept
Pool table, table tennis table and free coffee
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Xero really lives by their values so much that everyone lives and breathes it, because they want to, not because they have to.
Review from Customer Support Dept
I love coming to work. The space is great and the people are even better. It helps we have proper coffee, pool tables, table tennis tables, free fruit, sparkling water, soft drinks, Friday Night Drinks, team and office events etc
Review from Customer Support Dept
Community is a large focus here. If someone can bring something special to the table that will benefit other coworkers, they'll make this happen. Employees here help other colleagues by volunteering to teach coding classes, leading meditation sessions, etc.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
It was more about me as a person rather than how I work. It was nice to be able to sit with the team I could've potentially be working with to get an idea of what I would be doing. It felt as though I was also being given the opportunity to decide if Xero was right for me as well as vice versa.
Review from Customer Support Dept
They were easy to deal with, which made the overall process easy.
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Constant communication, fast moving and a relaxed feeling to the interviews
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Interviewing with multiple people and the flexibility I received as I applied from another city in another state.
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number of employees I got to meet
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
That I work in a place where I feel I belong, and I want to give more than is asked. Being able to make a latte in the morning and a soft drink in the afternoon, always feels surreal compare to my previous jobs.
Review from Customer Support Dept
Knowing that i am making a real difference to a small business owner
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The people - people are a huge part of my life, I like being surrounded by funny, smart and hardworking people, it really makes it for me.
Review from Customer Support Dept
Everyone here cares about the success of the business and knows the importance of the role we play to make it a success
Review from Customer Support Dept
Team attitude and focus on community.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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