Xero Inc Employee Reviews
Out of 643 Xero Inc employee reviews, 95% were positive. The remaining 5% were constructive reviews with the goal of helping Xero Inc improve their work culture. The Customer Support team, with 100% positive reviews, reports the best experience at Xero Inc compared to all other departments at the company. The IT team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
I can't tell if it's losing or finding it's way - but right now it most certainly feels adrift.
Review from Product Dept
What do you like best about the leadership team?
More concerned about posturing and saving face.
Transparency, honesty, and provide individuals autonomy and ownership
open to challenge, very human
Review from Communications Dept
Personable and have a genuine interest in learning more about their employees.
They are really cool at the moment
What does the leadership team need to get better at?
They never will. It's all about them
Review from Engineering Dept
Dealing with bad behaviour of some employees
Review from IT Dept
More diversity would be cool
Review from Engineering Dept
Being more transparent about the transformation we are going through as a organisation; better at planning and prioritisation of work at the highest level
Review from Product Dept
Gender equality not just being C team but throughout team leaders and their own teams.
Review from Sales Dept
What is the best part about your compensation package?
Good annual leave policy. Flexible
26 weeks maternity leave + stock
Review from Sales Dept
Very open to work from home set ups.
the fully paid medical benefits
Share package has been good, but I see this as a cherry, not the icecream sundae
Why do you feel undervalued and what would make you feel better about your compensation?
Pay (real) market rates. Listen to staff. Stop fudging the attrition numbers.
Review from Product Dept
Yes plesse go fsr as well
Poor annual salary raises (below inflation rates) especially given growth, profit and stock bonuses the leadership take home. No bonus and less than market rate stock options.
Review from Marketing Dept
Xero pay on the low end of the market. Thats quite a common theme. Especially in New Zealand.
Review from IT Dept
My salary is really low for what I do and I would wish for a higher salary to sustain myself.
Review from IT Dept
What are some of the best things about your team?
People genuinely want to do their best work despite the challenges around them
Work well together despite lack of leadership
Outstanding individuals with a hunger to earn and do their best. Driven by the buzz of working here to collaborate and deliver great results
Review from IT Dept
They're fun and bring a lot to the company's culture.
They are decent folk, I guess.
Review from Product Dept
What do your coworkers need to improve and how could you work together better?
working better as a team. They need to know how to work as a team.
Review from IT Dept
We could hire people with more experience. A lot of juniors
Review from Marketing Dept
Coworkers should be more open minded and accepting of each others ideas, even if it's not the best option, listening and understanding everyone's opinions really helps
Review from Product Dept
What is most positive about the culture and environment at your company?
We have good people at the coalface
The team I work with.
Team focused, each team has their own identity
respect for each other, for time,
Review from Communications Dept
Xero embraces diversity and supports equality for every employee and it shows by the support given with keynote speakers, suooort groups, and employee assistance plans.
What needs to change to make the company culture better?
People need to be happier i. General
Nurturing good people and their skill sets, slowing down as the high pace is causing scarring with regards to feeling not heard or feeling like decisions are being made spur of moment.
Review from Sales Dept
Stop pretending we are a startup and using those excuses. Get organised, pay more, step up to the plate like the other big tech firms.
Review from Marketing Dept
What did you like most about the interview process?
I enjoyed meeting the team
went fast, talked to a variety of people
Review from Communications Dept
Panel interviews with various support team members and the ability to get a different perspective from multille people.
Good communication and dedicated TX team
Review from HR Dept
Communication and ability to ask recruiter any questions before next interview
What would you improve about your company's interview process?
Consistent interviewing procedures for similar roles, and feedback for participants
Review from Product Dept
Clearer process from start to finish about how long it would take
Review from Communications Dept
Speed of end to end process Transparency of the process
Review from Product Dept
Time and effectiveness of recruiters. Getting back to people is the right thing to do.
Review from Sales Dept
More timely responses. Less of a time between applying and first contact.
Review from Product Dept
What makes you most happy at work?
High profile problems to be solved
interaction with teammates and others
Review from Communications Dept
The ability to be heard and encourged to bring new ideas to the table every day.
Lots of things actually today
Adding value to my stakeholders and helping them
Review from HR Dept
What's going wrong and how can it be improved?
The executives have no moves except redundancies and price hikes
Too much control in NZ and not the regional offices. It slows everything down and they don’t have the talent pool to future proof the business.
Review from Marketing Dept
What do you like best about your company?
The autonomy I have in my position.
Review from Design Dept
What would you most like to see improved at your company?
Project organization and solidifying our value prop.
Review from Design Dept