DICK'S Sporting Goods Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
been with the company for almost a year and have really enjoyed it.
Review from Customer Support Dept
Overall positive until, politics took business in wrong direction!
Review from Customer Support Dept
What do you like best about the leadership team?
Most leads are dedicated to improving the overall attitude efficiency and inclusiveness to create a positive productive environment.
Review from Customer Support Dept
Always teaching when i ask
Review from Customer Support Dept
Leadership is willing to listen and make improvements for a better work environment. They seem to care about their employees.
Review from Customer Support Dept
Can talk about everything that effects works
Review from Customer Support Dept
They make sure to be flexible on schedules with everyone and they really seem to car for us all and they treat us all very well.
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What does the leadership team need to get better at?
Listening to and not just talking over women. Not everything is an excuse and sometimes theyre actually telling the truth. If you would just listen
Review from Customer Support Dept
Communication is poor, nobody is on the same page. There needs to be more group discussions, or handouts for policies and procedures
Review from Customer Support Dept
Communication, fairness, work ethic, timeliness
Review from Customer Support Dept
Having a positive environment
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What is the best part about your compensation package?
I just got the 401 k this year I absolutely love it
Review from Customer Support Dept
having a flex card, 401k as well as PTO
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Paid holidays personal days if Fulltime
Review from Customer Support Dept
The best part is the yearly raise
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Useful for all employees and family
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Why do you feel undervalued and what would make you feel better about your compensation?
The amount of work doesn't match the pay. The benefits package is very limited especially to part time employees.
Review from Customer Support Dept
I do a lot of work and dont get credit for it instead i get my hours cut to have them fluctuate again. It's toughfor someone who depends on there job to pay bills.
Review from Customer Support Dept
They pay barely above min wage and only pay managers 50 cents more an hour
Review from Customer Support Dept
What are some of the best things about your team?
Everyone was always so willing to help each other out other than Neely or Nadine
Review from Customer Support Dept
Everybody has the same goal, to make the athletes' experience the best possible, while supporting each team member
Review from Customer Support Dept
we all care about the game
Review from Customer Support Dept
Their good work ethic and customer interaction
Review from Customer Support Dept
We all help each other out in different departments even if its not our originality our department.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Be more professional. Be more of a teammate.
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Nobody takes anything seriously, its hard to get real help when people prefer to goof off on the walkie
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More attendance would be useful
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The leads honestly just showing up and trying yo be there for each other. But we're all hitting a breaking point and might all quit at the same time
Review from Customer Support Dept
Diversity and inclusiveness, while keeping standards to the highest level.
Review from Customer Support Dept
we work together and get things done quickly
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Was all good until they got rid of lodge
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The customers. They are the best part of the job.
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What needs to change to make the company culture better?
Store manager needs to lighten up and train people better
Review from Customer Support Dept
What did you like most about the interview process?
The people that i talked to then were kind and i could have a conversation and debate without it being an argument and resulting in me crying everytine but they arent here
Review from Customer Support Dept
It was very laid back
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Friendliness, and seemed like genuine people
Review from Customer Support Dept
What would you improve about your company's interview process?
Really need to make sure potential workers are placed where their no.1 passion is
Review from Customer Support Dept
To hold to their job offers. I was told one thing but given something completely different.
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What makes you most happy at work?
Knowing that my efforts and inputs are an important part of the overall process of working in a positive teammate atmosphere.
Review from Customer Support Dept
My position and what I do .. and our athletes we have regulars I look forward to seeing
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being able to make numbers
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Loved my job when we had fun and hunt dept.
Review from Customer Support Dept
My line of work in the footwear department.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Managers need to learn to be managers
Review from Customer Support Dept
Management needs to learn how to communicate, how to actually work and not sit in the office all day
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Over work good workers to the point they hate working there
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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