Safeway Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They were fair and cordial
Review from Customer Support Dept
They are prepared with situation resolutions at every moment
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It feels like working with your family. I love the leadership team and how they treat everyone.
Review from Customer Support Dept
She cares about you as a person and a really great worker.
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I don't really like the leadership team. They aren't the most supportive.
Review from Customer Support Dept
What does the leadership team need to get better at?
communication, needs to be trained on how to handle autism and people with disabiities.
Review from Customer Support Dept
Being appreciative . A simple thank you and actually acknowledge you for a job well done. Training they don't have time to train their emplyees properly . Store mgr.1960 never says thank you. I once said good morning on my way into my shift to hear not good morning first then could you get your name
Review from Customer Support Dept
Everything, they do not know what leadership entails
Review from Customer Support Dept
Communication and understanding team moral
Review from Customer Support Dept
They need to have more compassion. Pay needs to be better.
Review from Customer Support Dept
What is the best part about your compensation package?
The steadfast care Safeway provides for there employee
Review from Customer Support Dept
I was part time, so I did not really get any of the benefits.
Review from Customer Support Dept
Great medical and option for stock purchase
Review from Customer Support Dept
Health Insurance and paid vacation
Review from Customer Support Dept
Well I like my insurance and my health benefits
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
my manager comes in two hours late, when the load is broken down already, walks around the store talking, and not working, and during all of this I have to make for his inaction. I have autism, and I am making up for my manager. What is wrong with this picture. I am their fastest!
Review from Customer Support Dept
I think we should get raises based on evaluation s.
Review from Customer Support Dept
Being paid the money you are worth.
Review from Customer Support Dept
We are among the lowest paid from the companies in our area. A fair raise to bring us into the local average would be good.
Review from Customer Support Dept
Yes the dont want to give raises and want to take benefits away and the cost of living goes up every year in California yet Safeway wants us to work for wages that are just barely livable
Review from Customer Support Dept
What are some of the best things about your team?
Very helpful and friendly, with positive attitudes.
Review from Customer Support Dept
Freindliness and forth right customer service
Review from Customer Support Dept
The individuals that have worked there for a long time are very friendly and nice individuals. Just like with all jobs, there are some that come through that are just cruddy workers.
Review from Customer Support Dept
The team that have been there a while . Really get along . We all know what each other is good at . We actually laugh enjoy ourselves and our customers laugh with us. My mgr is really awesome when it comes to family time. If we need the day off she always gives it to us as long as it's in her book.
Review from Customer Support Dept
I work with a great team. they are like family.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
My coworkers need to be more open minded to helping other people do tasks when they are getting behind. They also need to be better at not getting angry so easily. The night crew and morning crew need to form a routine so that things go more smoothly.
Review from Customer Support Dept
Nothing much except maybe some should learn to be nicer
Review from Customer Support Dept
Employee relations, respect, control and customer service
Review from Customer Support Dept
It is difficult to work together in such a toxic culture. New employees are among the lowest paid in the area (fast food pays better). Motivated employees quickly move on to other companies. Those who stay are protected by the union.
Review from Customer Support Dept
They need to all be trained properly so those of us already doing our job don't have to run our check stand and run theirs
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Family first mentality and the true devoltion to their employees
Review from Customer Support Dept
The customers are usually nice and want to talk.
Review from Customer Support Dept
We all smile and get along great together. If only we didn't have such bad turn around. There are three of us that have worked for two plus not counting mgr. One more thing negative is they treat out ten plus year China people horrible. they come in groups of mgrs to yell. China on time never absen
Review from Customer Support Dept
There is no back stabbing or drama. Everyone comes to do their job.
Review from Customer Support Dept
Most of us like being busy.
Review from Customer Support Dept
What needs to change to make the company culture better?
better work ethics, be more creative, more considerate, more on top of things. case in point, I still develop python code to help me on the job to make up for my autism.
Review from Customer Support Dept
Everyone should support new workers more, not everyone can jump in the deep end right away.
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Team moral and better management
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Let the employees know that they are appreciated, because sometimes your coworkers say otherwise and it can hurt.
Review from Customer Support Dept
Better management and customer service
Review from Customer Support Dept
What did you like most about the interview process?
I enjoyed the commitment to completion
Review from Customer Support Dept
The interview was very casual.
Review from Customer Support Dept
They were amazingly nice and mad e me comfortable
Review from Customer Support Dept
I don't really remember the interview, it was before the internet applications.
Review from Customer Support Dept
It was done pretty fast.
Review from Customer Support Dept
What would you improve about your company's interview process?
Not to ask employees how well they handle management talking down to them
Review from Customer Support Dept
What makes you most happy at work?
Easily dealing with Co workers and customers
Review from Customer Support Dept
Seeing recurring customers that I have come to really know and enjoy talking to.
Review from Customer Support Dept
My co workers when we have a good crew its ok to smile and enjoy ourselves.
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The customers and my coworkers.
Review from Customer Support Dept
Interacting with the local community.
Review from Customer Support Dept
What's going wrong and how can it be improved?
courtesy clerks should be following the 5-ft rule, looking to see if someone needs help. cashiers need to be equally talkative as well as performant, not one over the other, so lines are not so backed up.
Review from Customer Support Dept
They treat their employees poorly and all they are worried about is the bottom line
Review from Customer Support Dept
The main thing is they ask employees to do a lot of things in a small amount of time. So either they dont get them done on time, or they need to stay over. The employees are not mulitasking robots.
Review from Customer Support Dept
Not a happy place, sell the company
Review from Customer Support Dept
Lower employees are treated badly.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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