Kroger Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
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Fun and friendly being new to a city and state it's comfortable
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What do you like best about the leadership team?
Kroger executives are nice. Very appreciative of you. Store level management are contradicting. Do not know what is going on. You are an employee doing salary workers jobs. Getting clerk pay.
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Leadership is always compassionate, helpful, and encouraging. They want to see people succeed, and I feel empowered by their level of commitment to one's success.
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They help u feel comfortable
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understanding work well with other.
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During the COVID-19 situation, the executive team and leadership team have done well to provide services to the communities and have implemented protective measures for employees and customers. The leadership team at my store definitely plays favorites, which I guess is just life in general.
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What does the leadership team need to get better at?
Caring more about us employees who work for them and make them their billions
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I think the service is good
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Listening and caring, and not acting like jerks.
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Treating loyal employees with the same loyalty in return for their good service
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Stop cutting hours then wondering why nothing gets done; start treating employees better and show appreciation instead of constantly chewing them out. Too many lazy/toxic employees that act like they're gods and complain about people that actually do work.
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What is the best part about your compensation package?
While it can always be better, I am happy they offer health benefits that I can use for myself and my family. While the pay could be better, I am grateful for the Tuition Reimbursement program that allows me to earn a college degree and advance my career with the organization.
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Grateful for everything and affordable package.
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It helps with vacation time and sick days
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It helps with what it needs to
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with advancement of raise during the first year
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Why do you feel undervalued and what would make you feel better about your compensation?
I want higher pay because right now i make $11.40 per hour and many competitors like target and walmart pay well over $15 per hour
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I was paid .25 more in 2018. I had 2 years of experience and the did not count it and offered me .25 more than I made in 2008 at Walmart
Review from Customer Support Dept
Because I have a college degree and several years of experience, but b/c of my age near 50 and my being a single mom who needs to stay near children, I have not been promoted and my salary just reached $11.95/hr after 5 years service and hard work. I began my MBA making "A"'s but no promotion.
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Need a bigger bonus doing covid 19
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They take the workers that are there working to make the store better for granted. They don't even offer small incentives to show appreciation
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What are some of the best things about your team?
My co workers are nice but management does not accept coworkers getting along. Ive had managment tell me to stop talking to employees they dont need to be acknowledged.
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everyone except one and the dad that works there
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Most of them do their work but there are a few thay just slack off and i end up having to do more work because of it
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They are friendly and have compassion
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The communication and how comfortable they make people feel
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What do your coworkers need to improve and how could you work together better?
Get new mgrs and new higher uos
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Stop the clique and high school-esque drama
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We need to be nicer to each other
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They need to stop thinking about what others think about rather than focus on what you see
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They are lazy! Nobody is held accountable
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What is most positive about the culture and environment at your company?
Everyone is treated with respect. The company promotes honest, integrity, diversity, safety, and inclusion.
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The other co-workers are usually positive
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Comfortable and friendly outgoing people
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Its very diverse and open no one feels unwanted
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with the diversity you are able to meet people with different background
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What needs to change to make the company culture better?
We need help and a better store manager
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Better employees and less control
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They need to get ride of the radical idiots
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A complete revamp to how things are done!
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If a customer as a corporate complaint corporate needs to handle it and not ordinary people working in a call center. Call center workers are not trained on how to handle a corporate complaint and should not be as to do so in the first place because a corporate complaint is corporate responsibility
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What did you like most about the interview process?
It took a few weeks overall from the initial contact to the actual in-person interview, but the process itself was pretty easy.
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A person interviewing me was very positive and very knowledgeable about the company but they were looking for and answered all of my questions
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Margaret is extremly nice and personable
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how friendly, helpful, understanding and was able to express myself.
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Question we ask to me
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What would you improve about your company's interview process?
Be nicer to employees about what they are doing there
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the hard part was actually getting the hiring manager to make an interview
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Make it so we can understand more of what we are doing wrong
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Need to be more professional
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the checking of new hires takes too long, shorten the process-close to two weeks to hire someone and in the meantime after spending that money and time they've found a new job or do not stay once hired
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What makes you most happy at work?
The people are what make it a great place to work. The company's core values are what make the people there great and we all embrace these standards to achieve the same goal.
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Meeting new faces and always giving a helping hand
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Being busy and staying busy
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Seeing some of my co-workers that im good friends with, we make a lot of jokes while were on shift and have a lot of good laughs
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When I clock out and leave without speaking to anyone
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What's going wrong and how can it be improved?
Its a bad job, customers are not nice people.
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lessening the workload and supervision
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i could use a pay raise and they need to hire more people to work
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They are to many chiefs and not enough Indians
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Pay is too low expectations are too high
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What do you like best about your company?
cleanness of the store, friendly, and very helpful
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Leaving and going back home
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Employees friends, being able with customers
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What would you most like to see improved at your company?
advancement of African American into leadership
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Better pay and more benefits
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Management would like less supervision
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