Macy's Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
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What do you like best about the leadership team?
They do good with covid-19.
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They were always there to help whenever one needed them.
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It is very good and interesting
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Friendly and encouraging. Confident in my abilities.
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Great management team, aren?
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What does the leadership team need to get better at?
Giving direction respectfully and being hands on when it comes to making sure employees are actually doing their jobs. Follow up on complaints in a timely fashion as to avoid a more strained work environment. Not play favorites and make new people do more.
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Showing up for her job.
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Communication! I can't stress that enough!
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They need to cooperate with their employees more. They have absolutely no leeway with their employee conferences and the holidays are a really bad experience there.
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Everything. Absolutely everything they do.
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What is the best part about your compensation package?
401 K PLUA DISCOUNT FOR EMPLOYEES EVEN PART TIME
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Still employed with macys company
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It's okay for now. It could be better for the work they're making us do.
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Having the ability to work at the pace of the flow
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The best part is the employee discounts
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Why do you feel undervalued and what would make you feel better about your compensation?
Cause I do alot of manual labor. Make sure the store is up to standard but manament doesnt apericiate it.
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My store is closing forever.
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The benefits are more expensive than not having them.
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I feel undervalued because of low wages for the amount of work me and some of my colleagues do. Wages should be based on your performance.
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Seemed that there was a little gender divide there. Women at the call center seems to not move up as fast as the men for opportunities.
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What are some of the best things about your team?
We help and support each other.
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We all worked well together
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THEY COACH WELL PLUS HELP ME IMPROVE WHERE IT IS NECESSARY
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We are very close butit is tension due to the stituation.
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They are good teammates but could improve.
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What do your coworkers need to improve and how could you work together better?
They don't care about work.
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Many things. Too many too list.
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Never have problems with co-workers, a lot of them feel the same way.
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What meetings. Always the last to know and I'm a lead
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Friendly ness of others in the building on different floors was always a problem. Other departments never wanted to put back their own departments stuff which put a strain on our department already being understaffed having to do their work as well. They always had very bad attitudes as well
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What is most positive about the culture and environment at your company?
Macys has always been a great place for me.i was able to send my children to college.IMacys helped me alt through medical stituation. Had great manager over the years. But the last 2years as been horrible.I missed those gteat days i use to enjoy.
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Food provided on some holidays Not much else
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It is very good to do
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Management recognizing goals being made
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The environment is okay I never had a problem
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What needs to change to make the company culture better?
Hire more competent people in the stores. Stop short changing the company's needs as well.
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New management and new workplace rules and regulations
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Management needs to change. It is like a free for all
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I love my job. But customers can be rude at times
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Motivate employees, pay them better there’s no reason that I should work 7 years in suburban Philadelphia and only receive a $2 pay increase in that amount of time. I the go to work at another Macy’s in central nj at the same rate. A 18 yr old without loss prevention experience starts at $13.25.
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What did you like most about the interview process?
The interver was very pleasant I enjoyed speaking with them
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SHE HAD EASY QUESTION JOB RELATED IF I EVER WORKED AT RETAIL
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Am still employed at macys.
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Simple straightforward, got an offer right after interview
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It was over the phone with easy questions.
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What would you improve about your company's interview process?
Find another person to do the interviewing.
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What makes you most happy at work?
Making my customers smile and comfortable anout picking out an item
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GOOD PEOPLE TO BE AROUND.COMPARATIVE SALARY
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My coworkers and my work life.
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Getting together with my coworkers.
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Having to work with great people
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What's going wrong and how can it be improved?
Macys needs to be restarted entirely. The management there is toxic they see no wrong and do nothing as well. You never see the “People Leaders” when you’re supposed to but during and audit they’re down your neck because
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it's the lack of communication between the managers, team leads and the employees.
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Every day there is a new problem that the employees have to resolve without the help of a Supervisor.
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More stable shift formats and better opportunities for women.
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Better compensation to the employees
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