Kaiser Permanente Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Great place to work where they care about their patients and employees!
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Leadership team is always working hard to get us to the next level. They just need to make sure to communicate with the team to ensure the plan of action is right for the employees as well as the patients.
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Open, helpful, knowledgeable, professional and personable.
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they are very helpful and looking for health of everyone
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They are working to balance regional policies with what works best for employees on the ground.
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Nothing, they are always gone in meetings
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What does the leadership team need to get better at?
Consistency across the board in every facility
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They need to get staffing together. On my unit we’re always doing the most with what feels like the absolute least
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Supporting front-line staff! Stop lining your pockets with the work I do; while barely make it paycheck to paycheck.
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Promoting tolerance in the work place
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Better communication and equal work
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What is the best part about your compensation package?
Benefit structure is very equitable and easy to understand.
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Retirement and medical benefits and dental
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The 401K and education programs invest in their employees.
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Flexibility and the insurance plans.
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they provide good health services
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Why do you feel undervalued and what would make you feel better about your compensation?
The benefits are good don’t get me wrong, but there is absolutely no flexibility and it’s very much a corporate feel instea
Review from Customer Support Dept
KPWA medical assistants are paid on a lower scale than elsewhere in the country yet we have the highest cost of living,
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I just beleive for all those hours I put in an 28th all of the stuff that I have to go through every single day without fail, that I should be paid more. It's the least that they could do.
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What are some of the best things about your team?
Open and honest dialogue, with the willingness to train and learn as we all have our strengths and weaknesses.
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Our team cares about our patients and each other, so we work hard for both. When you care about your patients, colleagues and organization it shows in your actions and innovative ideas.
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Virtual Team Based Connections. The Newsletter is also a great connectivity project.
Review from Customer Support Dept
hardworking and caring and looking good team
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They all believe and work towards making the patient experience as good as possible.
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What do your coworkers need to improve and how could you work together better?
There is so much division on my unit. And everyone is afraid to speak out in fear that the manager might retaliate
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Management needs to appreciate the excellent work of the labor, and work in partnership.
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Not tolerate the culture of bullying.
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Meetings always end up feeling like the management , quality team, etc are completely out of touch with how hard it has become in the hospital. Patients are sicker than ever, more complex than before, and more demanding than ever but we have to beg for sufficient staffing, properly functioning equip
Review from Customer Support Dept
Many staff are bullies and have bad attitudes. They only care about their check not about the sick people we are to help. This attitude is wrong for this envoirnment. Get rid of toxic people and bring in people that care for others and want to help and are hospitable.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Friendly, outgoing, kind and open to suggestions as well as giving constructive feedback.
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We are part of a company that does their best to perpetuate caring through actions, skills, and education of their employees.
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Respect. The nurses respect one another. The Hub MDs are the absolute best. Very knowledgeable and helpful in getting members to the correct disposition. They also provide rationales for their decisions.
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different people from different culture are working under the same roof
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Benefits and common goal make for a pleasant community
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What needs to change to make the company culture better?
Appreciate labor workers by compensating them fairly.
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Enforce a zero tolerance policy of racial and religious discrimination.
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Negativity brings around more negativity.
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Stop hiring MBA's and bean counters that simply look at spreadsheets. Start creating an envoirnment of truly caring people from the CAO to the service staff. Too many complacent, lazy and uncaring selfish people. Stop trying to lure staff with the carrot for psp & then say no, we didnt make budget.
Review from Customer Support Dept
Tell people to stop bringing in their kids just because they got a paper cut.
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What did you like most about the interview process?
Solid Q&A exchange on both sides and the ability to express past experiences to correlate with current situations.
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I liked that we were given scenarios that reflect more than skills, but your values and commitment too.
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A panel interview. It allows for different and varied questions and perspectives.
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friendly interview and friendly people who are taking the interview.
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It was more just talking to each other, instead of them having a list of question to answer
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What would you improve about your company's interview process?
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What makes you most happy at work?
Work/family balance, able to "trade" times off for family situations.
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When I am able to meet the needs of my patients and colleagues, making their quality of life better.
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Talking with members, especially the Golden members (seniors).
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like to work and like the place i work
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Interacting with patients who feel good about the services
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What's going wrong and how can it be improved?
More clinical support in the form of additional Staffing
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Kaiser needs to practice partnership with union and union members.
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Often short staffed, not enough help, too many leaders to answer too
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Stop protecting management when clearly after several lawsuits it’s the common denominator.
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Begin to have a true LMP snd UBT, stop wasting millions of $ on salaries for people that push a fasle agenda of inclusion when noone believes it because the actions of the senior managers down do the DA's is just about volume of patients and cutting budgets.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
More access to individual therapy for our patients.
Review from Customer Support Dept