Office Depot Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
It was definitely a wonderful experience to have worked at Office Depot.
Review from Customer Support Dept
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So far so good and its doing what its is needed to be done which is to bring in extra income
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Overall, very disappointing because of how things ended under the circumstances.
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What do you like best about the leadership team?
Empathetic to everyone's wants and needs
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That they are helpful and patient
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Teamwork, communication, a caring atmosphere.
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there understanding about my family situation with a disabled child
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My manager
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What does the leadership team need to get better at?
Better help better pay and more people
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They keep continually changing everything around from small to large things. It really is exhausting, and you start feeling like you are running in circles. Also, forget about all these tech services if you are not going to invest the money for employees to train properly.
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Communication. They are closing my store and we did not get any notice.
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Treating their retail associates with dignity. Going in too many directions. Basing success on associates ability to high pressure customers into subscriptions.
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Listening to employees and not just hearing. Doing something other than pretend everything’s great.
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What is the best part about your compensation package?
The Paid Time Off you earn.
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I like that we have the option of investing in a 401K
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I make pretty good money for being management in retail.
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Matches up to 6 %
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sick pay and vacation pay
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Why do you feel undervalued and what would make you feel better about your compensation?
Union offers after 2yrs of work history there.
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I feel so used and abused
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Firstly, because we are so under staffed all the time, one is literally doing the job of 4 people. I was a manager at OD, and I got fired for being late all tbe time. Truth is I started to dread coming to work. The other managers would not go above and beyond. I was tired and felt under appreciate.
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The pay is horrible even by retail standards. We only pay starting associates 8.50 to 9.00 an hour and expect them to be world class sales people.
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Decent pay would be nice, too much work given for little money
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What are some of the best things about your team?
They have no problems helping one another.
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Everyone helps each other out
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My associates, for the most part, worked extremely hard in a whirlwind of an environment. Everyone really was just trying to do the best they could, aside from otber management.
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Everyone is a team player. We all are willing to help eachother out.
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how we work to help one another
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What do your coworkers need to improve and how could you work together better?
Work together as a team
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We never can hire quality people because the pay is so low. And if they accept a job they leave within 2 weeks to 1 month do to the high pressure to sale multiple items all the time.
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Hard working and dedicated but management brings the dark clouds with a superficial smile and handshake.
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Management is always the problem
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Pay attention to details. This is a job not a social gathering
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What is most positive about the culture and environment at your company?
The wonder faces that comes and goes.
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That no one tries to over power each other
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It was interacting with customers. Also, my employees were nust delightful people.
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We are like a family in my store. I'm going to miss that.
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We have fun together while helping our customers
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What needs to change to make the company culture better?
More money better people better help
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Better pay. Too authoritarian. Always negative from the executive team down to the general manager for not meeting random numbers for subscriptions. Invest in the emloyees. Listen to what we have to say. We are on the front lines and know how to serve our customer base. Get back to basics.
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Listen to the employees and practice: Start Stop Continue
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What did you like most about the interview process?
I felt very comfortable the whole time.
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That it was quick and easy and got an response right after
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I was able to explain accurately and comfortably my experience and wbat I can offer the company.
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Short of being begged to take the job. They are really in dire straits so they will take anyone who applies.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Office Depot yet.
Be the first to contribute a review.
What makes you most happy at work?
Getting a paycheck every two weeks
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I love working with the team.
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Taking care of business, print department rocks
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interacting with such great people
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Being with my team
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What's going wrong and how can it be improved?
Not enough pay come on
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the general manager can be very negative and domineering
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If office Depot relied on what goot them here in the first place, and reinvested in that, then they will be around for years to come.
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Company is pinning its hopes on high pressure sales tactics by making associates harrass customers with subscripton services. Management does not want us to us the term subscription thereby tricking customers into receiving items they are unaware of.
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Stop being so fake. Leaders need to be, in this order: Firm Fair Compassionate
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What do you like best about your company?
Its a job and I'm grateful to have one
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What would you most like to see improved at your company?
Employee loyalty.... Stop being so quick to wanna fire someone
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