Lowe's Home Improvement Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Overwhelming and stressful environment, mostly because of the customers
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What do you like best about the leadership team?
Always there to help and answer questions.
Review from Customer Support Dept
That they try to have your back when dealing with bad customers
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They actually ask our opinion about things
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I like that they listen and understand.
Review from Customer Support Dept
They guide you to make sure every customer is happy
Review from Customer Support Dept
What does the leadership team need to get better at?
everything they are just a big mess
Review from Customer Support Dept
I simply need to become the leader to make things better.
Review from Customer Support Dept
Managers that help their associates instead of treating them like cattle while they sit in their office and play around
Review from Customer Support Dept
Education, training, experience stop managing through fear tactics
Review from Customer Support Dept
Viewing the people that work for them as people. Putting time, effort, and money into improving the company's long term performance over short term stock gains
Review from Customer Support Dept
What is the best part about your compensation package?
Helps take the worry out of having enough to pay bills.
Review from Customer Support Dept
Health insurance and vacation time off
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Paid vacation and sick days
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Wonderful perks and a variety that's great!
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Best part is Insurance and dental coverage.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I don't like that my insurance has a high deductible.
Review from Customer Support Dept
they talk down to everyone and pay us lemons
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the benefits are not available for those who are seasonal
Review from Customer Support Dept
Dont give these people who just start with no experience more money than people who worked there for years. and give them a better raise im not gonna work myself to death for a whole year for 20 cents
Review from Customer Support Dept
Poor leadership! Sets the stage for others to follow. Operating out of fear, poor business acumen, scare tactics and belittling your employees will not produce the results every good business needs
Review from Customer Support Dept
What are some of the best things about your team?
Open discussions and willing to help .
Review from Customer Support Dept
The people that I work with
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They are friendly and helpful
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They are reliable and trustworthy
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Everyone is kind and works hard to get everything done each day
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
they talk too much dont get work done and cause issues
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Treat one another as equals
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we just need new staff. no one does their jobs right.
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Most of them come and go as they please.
Review from Customer Support Dept
Need better customer service training
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What is most positive about the culture and environment at your company?
Friendliness and positive feedback. Encouraging words.
Review from Customer Support Dept
The management and Head Cashiers are the most positive about the whole company.
Review from Customer Support Dept
Everything is good in my company
Review from Customer Support Dept
Everyone is kind and happy to be there most days
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Everyone there is friendly and greet you as you walk by
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What needs to change to make the company culture better?
every single little thing from the ground up
Review from Customer Support Dept
Better management and proper training
Review from Customer Support Dept
No gossiping policy. Also to be on one accord
Review from Customer Support Dept
People need to stop gossiping and focus on the customers
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Managers to associates communications needs to be improved
Review from Customer Support Dept
What did you like most about the interview process?
Very thorough yet positive feedback and given explanation of what is expected of Lowe's employees.
Review from Customer Support Dept
Interviewers were easy to talk to
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Was made to feel welcome at put at ease
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She was very nice and polite
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They were friendly and informative
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What would you improve about your company's interview process?
actually talk to the applicants not hang out the door chit chatting during interview
Review from Customer Support Dept
make sure they will work instead of just hiring a body to put on the floor
Review from Customer Support Dept
Have professional people conduct them
Review from Customer Support Dept
Interviews have been influenced by favoritism and sexism.
Review from Customer Support Dept
Think about the job and not the other persons personal life.
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What makes you most happy at work?
Helping answer problems customer's are having , therefore making their day better.
Review from Customer Support Dept
It makes me happy to do work that is helpful and impactful while working towards my strengths and not against.
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The money, co-workers and the experience
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Seeing and interacting with coworkers and customers
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To interact with customers and make sure they are helped
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What's going wrong and how can it be improved?
everything like i said it all needs a complete overhaul
Review from Customer Support Dept
Treating employees like they matter
Review from Customer Support Dept
Poor leadership! Starting from the top... SM has poor leadership skills, ASM's operate out of fear! Dept floor Supervisors are unqualified and overwhelmed! There will be a mass exodus if things don't turn around. Ex-employees are boycotting Lowe's, that's how bad it is for the rank-and-file!
Review from Customer Support Dept
Supportive management and better pay
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The new CEO or or fairly new manager is totally running our store right down the drain - no kidding. It's sad. Mgr won't take any suggestions, he hires people that look sloppy, & uneducated, that makes him feel bigger & more confident. No one seems to care about the amount of complaints we get.
Review from Customer Support Dept
What do you like best about your company?
My coworkers and the friends that I have
Review from Customer Support Dept
What would you most like to see improved at your company?
Communication, management, honesty and support
Review from Customer Support Dept