Dell Technologies Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They provide regular communication to all team members globally
Review from Customer Support Dept
Always wanting to do more and push staff.
Review from Customer Support Dept
Best Leadership so far with commitment.
Review from Customer Support Dept
They do provide timely information, to all overseeing departments
Review from Customer Support Dept
Communications with the employees of the company
Review from Customer Support Dept
What does the leadership team need to get better at?
being human and caring about people instead of just money
Review from Customer Support Dept
Reduce the amout of metrics driving decisions. Go back to delivering what made Dell better than anyone SERVICE and leverage what made EMC stand out from the crowd QUALITY. These things cost $$$$ Mr Dell you can't have it both ways.
Review from Customer Support Dept
being transparent, realistic on what to go after
Review from Customer Support Dept
Honesty and integrity. Competence would be a nice third.
Review from Customer Support Dept
not overloading us with too much at once
Review from Customer Support Dept
What is the best part about your compensation package?
very competitive and tallies with company performance
Review from Customer Support Dept
it is about the same as others
Review from Customer Support Dept
Ability to share in profitability when company exceeds goals
Review from Customer Support Dept
Bonus and overall pay are fantastic!
Review from Customer Support Dept
The financial compensation is probably a little better than most companies. All the tools they provide to help us be healthier, physically, mentally, and financially. If we don't take advantage of all of this that is our fault.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Lack of clear strategy leads to mixed messages and in APJC the message is clear. SAVE MONEY. I love this company and believe it can be great but they are too cheap.
Review from Customer Support Dept
value talent rather than getting "Yes", give better compensation in relation to current market
Review from Customer Support Dept
The appraisal system should improve to gain employee satisfaction.
Review from Customer Support Dept
My manager promised me a promotion almost three years ago. All I've received since are excuses.
Review from Customer Support Dept
I am running about $12k below market rate. I was also promised a promotion and pay increase nearly two years ago that has yet to happen.
Review from Customer Support Dept
What are some of the best things about your team?
A very diverse team, yet collaborative and supportive
Review from Customer Support Dept
My team supports one another. They made me feel welcome and are always willing to help in any way that they can.
Review from Customer Support Dept
diverse skills, culture that can be leveraged
Review from Customer Support Dept
commitment, zeal, dedicated, achievers, quick learners.
Review from Customer Support Dept
My team cares about it's members and about the community
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Integrity would be nice.
Review from Customer Support Dept
they are all trainees so they will need 3-5 years at being able to do the job effectfively
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Flexibility to work freely most of the day
Review from Customer Support Dept
It is customer focused and people driven
Review from Customer Support Dept
i do not know. i guess when mgmt said if they can run this team with a bunch of monkeys they would and we are all too expensive.
Review from Customer Support Dept
My team co-workers, are the most positive part of this environment.
Review from Customer Support Dept
Everyone works together to achieve our goals. Colleagues help teammates achieve success.
Review from Customer Support Dept
What needs to change to make the company culture better?
every level aligns to the vision and direction as seen by ceo and not make their own versions
Review from Customer Support Dept
Stop chasing shiny objects and focus on fundamentals.
Review from Customer Support Dept
"kingdoms" need to be opened up
Review from Customer Support Dept
What did you like most about the interview process?
constant communication every step of the way
Review from Customer Support Dept
Very nice interviewers. They seemed to be trying to figure out if I would be a good fit at Dell, and if Dell would be a good fit for me.
Review from Customer Support Dept
multi-stage interview process with different levels
Review from Customer Support Dept
What would you improve about your company's interview process?
Faster turnaround for applicants, a more formal screening process and make better use of technology to improve the quality of candidates.
Review from Customer Support Dept
What makes you most happy at work?
work/life balance supported by leadership
Review from Customer Support Dept
Dell really goes all out for customers, at least in the organization that i'm an individual contributor to.
Review from Customer Support Dept
I can count on my colleagues and they can count on me.
Review from Customer Support Dept
the autonomy and entreprenueral encouragement the company drives and to a certain extent expects and or wants from its team members
Review from Customer Support Dept
When I can actually help a customer solve a problem efficiently.
Review from Customer Support Dept
What's going wrong and how can it be improved?
maybe stopping the sweat shop attiitude and hire experienced workers to help train the new teams
Review from Customer Support Dept
They are crushing my soul one day at a time.
Review from Customer Support Dept
Ideas to fix problems come up but get pushed aside for the next fire that needs to be put out. Individual concerns for the team need to be
Review from Customer Support Dept
Hire more staff would help
Review from Customer Support Dept
Our director told us we are just a number - nothing gets the best out of a person like telling them they are replaceable by almost anyone.
Review from Customer Support Dept
What do you like best about your company?
drive for results, setup new goals,
Review from Customer Support Dept
What would you most like to see improved at your company?
break down the company goals into workstreams, capture inputs of downs
Review from Customer Support Dept