Allstate Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I've been here for 11 years and think this company puts it's employees and customers first.
Review from Customer Support Dept
Absolutely terrible. Not a company rhat cares aboit their employees what so ever
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it has been mostly good, but there have been so rough patches
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What do you like best about the leadership team?
No barriers, everyone's ideas are considered.
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they answer questions and are helpful
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Always helping and willing to promote hard work
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Very helpful, training, knowledgable, well trained
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They have several methods to teach their employees to grow.
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What does the leadership team need to get better at?
Relating to their team. Comunicating and actially caring
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More people is needed to handle claims
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Company is a coldhouse for anyone with traditional values. Don't let anyone even hear through the grapevine that you believe in something other than the marxist orthodoxy Allstate have bought into - or you will be ostracized, denied promotional opportunities and hounded out of the building.
Review from Customer Support Dept
Providing support to new hires after training. Lack of phone support is the reason I am looking for a new job.
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Making sure that the agents are properly paying their employees
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What is the best part about your compensation package?
Salary and Pension are the best parts.
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Paid time off is reasonable.
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It is the best of any company I've worked for
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The starting pay for entry level in claims is fair, especially with no experience.
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They have a Good retirement package.
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Why do you feel undervalued and what would make you feel better about your compensation?
Adequate Benefits, not being forced to take a 401k, promotion opportunities for non white straight christians. Adequate yearly raises. Better organization of shift start and end times. Less reliance on AI that doesn't work.
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Hetting oaid more having bonus having bigger anual rasies
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Need better health insurance for us
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My teenagers make more than me. Benefits, of any kind, would be great
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In my current role (claims service specialist), we are the front line of the company. We deal with hard situations daily, and our pay does not reflect that we are appreciated.
Review from Customer Support Dept
What are some of the best things about your team?
They are supportive and great team
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Interactive with team members for opinions
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All very helpful and kind
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The tenured employees help out a lot which is very appreciative!!!!
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We are very organized and work well together as team members.
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What do your coworkers need to improve and how could you work together better?
have meetings that are actually informative to everyone
Review from Customer Support Dept
Company deliberately stacks the management full of liberal brainwashed idiots - who proceed to hire more liberal brainwashed idiots. Forget about hiring talent -- these people are only interested in creating an ideologically pure organization.
Review from Customer Support Dept
If they would actually enter notes on customer interactions
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they work hard but other coworkers outside of my immediate group are less than stellar
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More time to share thoughts and ideas
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What is most positive about the culture and environment at your company?
We are given time to participate in ERG's and develop ourselves every month.
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Free food sometimes. In lieu of other more important things.
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Very professional but not uptight
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I love that everyone encourages one another and tries to help one another.
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Very flexible, clean, fun at times.
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What needs to change to make the company culture better?
More employees and less oversite
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fix workflow processes and listen to employee concerns
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Our workload is extremely heavy. We are continually understaffed.
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We need more people. If we had more people, the culture would improve
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What did you like most about the interview process?
It was a long time ago I don't remember
Review from Customer Support Dept
Meeting with managers in person
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i dont like anything about interviews
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The impression that AllState was an equitable company -- which it turned not to be.
Review from Customer Support Dept
Did not stress me out like other interviews
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What would you improve about your company's interview process?
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What makes you most happy at work?
The opportunity to help people
Review from Customer Support Dept
I enjoy making my customers happy, helping them to save.
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Doing the best that I can do to get my duties accomplished.
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I most look forward to my breaks
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Coworkers, work environment, culture diversity
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What's going wrong and how can it be improved?
Mico management. Too many managers
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the culture and the quality of people hired
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Start hiring people based upon their ability and not whether they agree with liberal politics.
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Lack of phone support for new employees. It’s just not there and I’m really surprised about this s
Review from Customer Support Dept
I make less money than I ever have and there are no benefits
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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