Allstate Employee Reviews
Out of 817 Allstate employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping Allstate improve their work culture. The IT team, with 79% positive reviews, reports the best experience at Allstate compared to all other departments at the company. The Finance team offered the most constructive feedback, with 57% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They encouraged collaboration and team building via teams along with a points system for praise from others.
There is no mico managing. Allstate will train you and prepare you for your position.
A good mix of internally promoted and externally hired
They so positive in terms of work managment.
No barriers, everyone's ideas are considered.
Review from Customer Support Dept
What does the leadership team need to get better at?
Generating solutions to problems and creating an action plan for all employees to contribute, as opposed to throwing out an idea and causing confusion and frustration.
The new leadership needs to focus on helping the sales representatives/senior sales consultivezs continue to positively develop and grow their assigned territories. Each member of the executive team assigned to the needs to make regular contact and provide support to the sales team. This is never!!
Review from Sales Dept
Professionalism, product knowledge, be a leader with a heart with the employees not acting like a boss
understanding the market and competition
Communication and directly. They change directions on a dime with little to no reason.
What is the best part about your compensation package?
The Paid Time Off was plentiful
Raises are given for staying
Salary and Pension are the best parts.
Review from Customer Support Dept
Salary, hmo, incentives, paid leaves
Our Health insurance at our agency is paid for by our Agency owner!
Why do you feel undervalued and what would make you feel better about your compensation?
A more competitive salary for my position.
The base salary of all sales associates needs to be increased according to their sales experience and past production. This should not be left to the discretion of a "new" field vice president who provides no support to any of his team and who is known for his employees leaving Allstate under him.
Review from Sales Dept
Adequate Benefits, not being forced to take a 401k, promotion opportunities for non white straight christians. Adequate yearly raises. Better organization of shift start and end times. Less reliance on AI that doesn't work.
Review from Customer Support Dept
To be compensated for every policy sold and that not the first nine go to Allstate. If you sell something you should be compensated for it no matter what
Review from Sales Dept
Pay is in the low market rate for role , not suitable for cost of living
What are some of the best things about your team?
The way we collaborated via service now and teams created a seamless remote environment and everyone helps each other achieve their goals.
Collaborate together nicely with each other
dynamic and reliable at work
They are supportive and great team
Review from Customer Support Dept
Nice folks, very helpful so far. I work remotely though
What do your coworkers need to improve and how could you work together better?
They need to hire quality candidates and stop with the lamp salesman from Lowes who has no experience. 60-70% of new hires quit before training is even over when they learn of the amount of work we have to do
be kind, understanding , helpful, and not employees with leadership goons
Review from Sales Dept
The coworkers are not the problem its the managers they look for anything to pick with you about and are not supportive
Communication, more structure and better training.
They are filled with lies and double talk.
What is most positive about the culture and environment at your company?
The biggest thing is empathy
The celebration of milestones and the praise points that we get to use in a company store.
The coaching when you start
Peer to peer partnership and connections
Everything, mostly, thus far. Again, im brand new though
What needs to change to make the company culture better?
Leaders are dictators, they dont lead.
Stop telling employees to move on after layoffs and that we should be greatful for still having our jobs. Stop piling on more work and not compensating us for hours of overtime citing that we are salaried employees. Change EVERYTHING about recruiting for openings within the company
A change at the top is needed.
Quit threatening good, dedicated employees with layoffs. Its beyond ridiculous.
It's employee centeric but it started behaving more like third party company and onshore team are not looking into this.
What did you like most about the interview process?
The management and team member s you meet with are generally receptive and curious to hear more about you
Felt like they cared about me
When i interviewed with Allstate or American Heritage, the company was being run by executives in Jacksonville and all customer service was out of Jacsonville. As a senior sales condultant, i was able to interact with any of these people as needed which created a wonderful working atmosphere for all
Review from Sales Dept
It was a long time ago I don't remember
Review from Customer Support Dept
Easy questions its like initial interview
What would you improve about your company's interview process?
Interview people who are qualified. If they dont get the job, tell them why.
Not sure they should tell people that there going into a job that is a joke
Quit asking me if I am a minority.
Only BDI questions which anyone can lie about. No one cares what you do/did and if you don't have a specific example for the incredibly specific question, you're screwed
Follow up with candidates on a timely basis and keep them informed along the way.
What makes you most happy at work?
Helping others after an accident and the few relationships
Helping the customers and agents
Flexible work day if you can get it
When providing customer satisfaction. When customer are happy
Being able to help people in their times of need. Insurance claims are made when disaster strikes and knowing I am part of the solution to get people back on their feet is a great feeling.
What's going wrong and how can it be improved?
Comoany always reducing service fir clients
Improve customer service by Increasing one on one human interaction with customers (phone calls). This would most definitely have to be done by moving the main Allstate Call crnter back to the United States from India. This is only hurting Allstate's business, entire brand, and definitely reputation
Review from Sales Dept
Low pay for hard work , recognition has gone down since covid ,cutbacks .
They should look into the racial injustice they have going on with allstate. Being singled out because you werent trained like the next person or because you dont understand something. They for sure have a injustice bias system in the entire organization
We need to start paying our claims
What do you like best about your company?
The commitment to genuinely making a difference in people's lives
I like that my job is pretty secure. Not many people want it.
Room to advance and flexibility
Review from Operations Dept
What would you most like to see improved at your company?
Fostering an environment of communication.
reduce the amount of management.
Review from Product Dept
I would like to see more genuine effort to help people.
Easier processes for customers
Review from Operations Dept