Walmart Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I work so hard and I'm treated as if I don't know what I'm. Doing. I don't understand this place.
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I think Walmart should take care of there employees and treat them with Respect.
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What do you like best about the leadership team?
They are there when you need them and they care about your ability to do your job correctly and comfortably.
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They truly care about us as an individual we are not just a body taking up space.
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They help you through anything you saint understand
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We in OGP never get any praise.
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That they do what they say they will.
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What does the leadership team need to get better at?
Between micro managing and constantly threatening entire departments for the behavior of some, the atmosphere has gotten very hostile. And to constantly be told to do things against corporate policy is stressful. Do you turn them in and face retaliation? Or just keep dealing with it.
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Treat people the way they would like to be treated, not making you feel un-human, this behavior needs to stop
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Working as a team. Communication. Caring about their employees. Not being lazy and watching as we as employees struggle when we need help.
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being respectful of everyone and not talking about people behind their backs. Also the CSMs are always rude and rately ever available, not to mention, understaffed/underscheduled
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Leadership on a store level needs to be more in tune with their employees and take advantage of employees who are experienced, educated, motivated and care. Executive leadership should stay out of politics and work on employee satisfaction.
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What is the best part about your compensation package?
Theres room for growth in the compensation packages.
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Health benefits and the stocks
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Stock options and bonuses are among the best parts of the compensation package offered.
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Easy pay options and great selections
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Vision coverage makes my glasses very affordable.
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Why do you feel undervalued and what would make you feel better about your compensation?
Better training, opportunity for advancement.
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Walmart should be based off Merritt... Nothing else. Even have other employees. Or try drop a name a name in and how they can improve.
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My wages are not enough to live on and I have experience with customers and they like my service.I think I should be able to get 17 18 bucks an hourly.Carts are the start off making customers happy that I bring the cart to them and tell them to have a blessed day and they thank me for my service.
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I have worked here 6 years, I’m cross-trained, I am certified to do a job only 3 people can do at my store. But since the raise of our minimum wage I am being paid the same as a new hire.
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They work you hard and don't even recognize your work ethics they just yell and scream and rush you, saying you working slow when you trying to do the job correctly
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What are some of the best things about your team?
Hard working, friendly, and customer oriented too.
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There friendly for the most part.
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Those of us that have been there for a while always have each other’s back’s. But the newcomers you can’t trust, so it’s hard to say what’s good about the entire team.
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Helpful answering questions and working as a team
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Team work & everyone gets along good
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What do your coworkers need to improve and how could you work together better?
Zone and put items in their correct location and stop putting items where they don't belong because your team lead and coach are rushing you, that how the store become a hot mess.
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Talking to me instead of acting on what they heard
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They need to take pride in their work, take initiative, work hard, be thorough and pay attention to detail.
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if they wouldn't show up late almost everyday and call in on every monday.
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They can stop being so lazy
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What is most positive about the culture and environment at your company?
Everyone works together as a team to create the best experience for the customer as possible.
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Don't complain, just get the job done as a team.
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The customers coming to the store again and again seeing my friendly positive attitude and there friendly positive smile.
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Getting my job done correctly without bring rushed.
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We are one big happy family for the most part
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What needs to change to make the company culture better?
It is toxic and has been for close to a year. And calls to company ethics just never seem to help. Managers need to learn that positive energy gets more work done correctly than constant threats.
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Communication and moral boosts from management
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Management needs trained on how to manage teams. Management needs to listen when employees have concerns. Management needs to communicate and work WITH their team not against it.
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my manager should get involved
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Be more respectful and reasonable
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What did you like most about the interview process?
The ease of connecting to the interviewer.
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I was very satisfied that everything was clearly understood.
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It lets you talk about yourself your hopes and your goals. It gives you a chance to ask about the company.
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Friendly happy and kind caring people.
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She went above and beyond with my interview, she's no longer there, but she did help a lot of us trough the interview process.
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What would you improve about your company's interview process?
Not hire just anyone. They hire individuals that legitimately do not even want to be there. Then they don't even get trained for more than a day as they are sent off on their own.
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There really wasnt one I just walked in and he said your hired
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Make it more about working and less about personal details
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They should look into the individual they are hiring more and not be so desperate for help
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I would improve everything there
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What makes you most happy at work?
Im able to greet people, im able to help direct them to what they are looking for,my top priority is customer satisfaction!
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Being busy and adequately staffed
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The friendly staff members they are like family
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I feel I am able to make a difference.
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Customers saying hi and that their happy to come to the store.
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What's going wrong and how can it be improved?
We need positive reinforcement. Discipline has it’s place and time, but when nothing anyone does is never good enough and what is wrong is the ONLY focus…. Workers become drained and depressed. Then the company, associates and customers all suffer from the hostile environment.
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Constant gossip. You can't express yourself or concerns without being reprimanded. Management acts ad if they are better than employees and refuse to help anyone in need because they have better things to do, such as socializing with each other in the middle of the floors.
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The negative talk by some managers and HR personnel, co-workers are/were being told about issues and things I questioned regarding me and how I was/am being treated within the company
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My managers are terrible at their job and awfully disrespectful to everyone.
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No advancement opportunity for those with experience, education, motivation, initiative, pride and who work hard to do things right. Opportunity is used for recruitment but that is it.
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What do you like best about your company?
The environment and helping people
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I like the communication we have
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Job security, oppurtunity and support for advancement, stock option
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Great team and great customer experience
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The smiles and the respect
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What would you most like to see improved at your company?
The price on e the items needs to be a little clearer
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Giving employees more consistency in work schedules
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Problem sovleing is the biggest problem
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management, raises and training process
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1. Holiday pay/overtime... We dont get either one. 2. Quality workers
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