Tim Hortons Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
It's an excellent temporary job, but I'm not sure I want to make it into a career.
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Very fun easy and outgoing Always happy and upbeat environment
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What do you like best about the leadership team?
They consider the needs of the employee, even if they can be a bit demanding at times.
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They work with your hoirs and are understanding and flexible
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Being treated with kindly and fairly.
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Our district manger and the owners of our franchise are wonderful
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You can tell they truly care about the state of the store and the relationship of the employees with each other.
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What does the leadership team need to get better at?
Poor leadership! Lack of training obviously and they lie to make their company or management look better.
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purchasing, waste, scheduling, general running of the store
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Being leaders, I haven’t had one in awhile. They come in, get the money & leave. But that means we have more fun I guess.
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What is the best part about your compensation package?
Offer health coverage after so long
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Everything about it is very easy to understand.
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They cover whatever medical bills become necessary as a result of an injury at work.
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Why do you feel undervalued and what would make you feel better about your compensation?
More compensation for the work I put in would be great for me financially. Sometimes you feel like a cog when you have to work multiple jobs to get by.
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Because I feel that we should be paid more and recognized for our work
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Poor wages, take advantage of their employees.
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For doing 99% of the work, i feel that the hourly rate is very low. That does not boost moral of the employees one bit.
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Minimum wage for working in fast food isn’t a new concept, but it’s outdated and wrong. I have to work HOURS of overtime to make up for it.
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What are some of the best things about your team?
We always band together during rushes. We're a team.
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They work great together as a team
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Everyone is so accommodating and kind.
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I love working with this team! We are all very fun and enjoy what we do.
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Our turnover is high due to our location but we do find good people.
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What do your coworkers need to improve and how could you work together better?
Be more kind and honest. Have better work ethic.
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They are not responsible. Call out of work a lot.
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We’re fine, the rules & regulations make it harder for us to do our jobs correctly.
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What is most positive about the culture and environment at your company?
The company cares a lot about the customer experience.
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We all are focused on work
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Its fast paced and everyone is smiling
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Everyone is very helpful to me when needed.
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It is a fast, fun and upbeat place to work.
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What needs to change to make the company culture better?
Replace the entire management staff with qualified people.
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We could be fine if our managers took the time to hear our complaints.
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What did you like most about the interview process?
They took the time to get to know me, even if it wasn't always relevant to the job duties.
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The computer skills test was the best part
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Everyone was so kind and friendly.
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What would you improve about your company's interview process?
Be honest, don't hire people solely based on what race they are or if you know them already.
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What makes you most happy at work?
My coworkers ans regualr customers
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Working with me coworkers is the best part.
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The customers and co workers
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Interactive with the customers daily.
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I really enjoy interacting with the customers. I love the fast pace of the job.
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What's going wrong and how can it be improved?
We need all staff members to be in tune
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Get rid of that management team
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Managers & pay.
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