Tim Hortons Employee Reviews
Out of 314 Tim Hortons employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Tim Hortons improve their work culture. The Customer Support team, with 66% positive reviews, reports the best experience at Tim Hortons compared to all other departments at the company. The Operations team offered the most constructive feedback, with 60% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
I love everything about my leadership team
Buen ambiente, apoyo, union del equipo
They do great work and lead the team
they are progressive in nature
They were really likable people and very easy to talk to.
What does the leadership team need to get better at?
should respect and value team members and should not do partiality
Treating people with dignity and respect; actually listening to people; too much favouritism
Treating people with dignity and respect
not being one-sided and picking how t treat people by how long they have worked there
She is never going g to change her attitude no poi t get better
What is the best part about your compensation package?
i don't get one because I'm a student
Bonos, días de descanso, trabajo en equip
they are really beneficial and helps keep me motivated
Flexible work time, premium bonus percentage every week
free glasses insurance. You get free food.
Why do you feel undervalued and what would make you feel better about your compensation?
I would feel better, if i wasn't held at gunpoint when I say I want to quit.
I am doing the responsibilites as a supervisor and getting paid as team leader
a livable wage that wont increase prices the same amount or more
A manager who listens to the employer Resolve issues Keep a good team each shift Most all listen Missed que when someone is bulling and than manager not liatening. Only makes employee feel less about themaepf
My team and I try our best to make drive thru time but our best is considered our worse performance. They do not consider scenarios where customers may change their order or the fact that there are customer who order a lot of items that require more time to make. We only have a linited amount of ppl
What are some of the best things about your team?
Very friendly, co-operative, and overall pleasurable to be around. Tims usually has a hardworking team that makes the job fun.
Review from Sales Dept
Our team is very helpful supportive
It depends on the coworker but on my shift they are generally supportive and want to get along and work as a team.
Cooperative, honest, communicative and efficient
helpful keeps motivating, good communication overall
What do your coworkers need to improve and how could you work together better?
Hygiene and safety stnadards. They produce fast service with nothing else in mind
First word equality and see that other also human
Not be so judgemental and catty. Worry about their own selves not everybody else.
Workers would be fine if management was changed
Be more kind and honest. Have better work ethic.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
That you will one day be able to quit.
The community between employees below management
We have a very nice manager and great regular cistomers
we are always welcoming new staff and treat them like a part of the team
High levels of efficiency are fostered in a good work environment where employees respect one another with esteem.
What needs to change to make the company culture better?
Good salary with good insurance and good management
Replace the entire management staff with qualified people.
Review from Customer Support Dept
The level of respect for and from employees needs to increase.
Review from Operations Dept
Lots of screaming, lots of making the team members feel small and useless. Don't get me wrong, there are good days and bad. But when it's good it's good. When it's bad it's REALLY bad.
Review from Sales Dept
We could be fine if our managers took the time to hear our complaints.
Review from Customer Support Dept
What did you like most about the interview process?
Good process step by step
they question you about the every day scenario that helps to think in the right way
The manager was nice and warm
my manger tried making me comfortable throughout the interview and the questions weren't hard to answer
The interview procedure was conducted in a single session. As a result, the interview was adequately scheduled. In-person interviews were an excellent approach to hiring new personnel.
What would you improve about your company's interview process?
Hire people that can speak english
They should willing to accomodate eligible candidates
Actually conduct an interview and train your employees before letting them on the floor by themselves and getting mad that they dont know how to do the job.
Do your homework on management positions
Be honest, don't hire people solely based on what race they are or if you know them already.
Review from Customer Support Dept
What makes you most happy at work?
What makes me most happy at work is spending time with my team, and working efficiently with little to no error. Its satisfying to work well under the pressure and speed of customer rushes.
Review from Sales Dept
leaving work after a busy shift
My coworkers ans regualr customers
Review from Customer Support Dept
the team and management are friendly and they motivate everyone to give their best
Making coffee and interacting with nice customers
What's going wrong and how can it be improved?
Treating employees fairly; focusing on reducing the toxic work environment
Drive thru, espeically is focused on getting ppl in and out. It's hard to interact with customers on a personal level.
Sometimes low quality items- Also mistakes
We need all staff members to be in tune
Review from Customer Support Dept
The typical day just needs to be entirely less stressful for the pay and the job will improve drastically.
Review from Sales Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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