Staples Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
i like it its a pretty good job with benefits people are good to work with
Review from Customer Support Dept
What do you like best about the leadership team?
Incentives approved by them based on performance
Review from Customer Support Dept
they are proactive about helping workers have the tools they need to do the best job they can do
Review from Customer Support Dept
There's is no leadership organization whatsoever and management is rude to it's employees especially towards women and they don't pay fairly at all.
Review from Customer Support Dept
They are willing to help and give you extra training if you need it.
Review from Customer Support Dept
What does the leadership team need to get better at?
The managers and supervisors at my store need to get better at communicating with one another. Often the supervisors can't agree on what needs to be done, or who needs to do it. Associates will be given a task only to have someone give them an entirely different task in the middle of their project.
Review from Customer Support Dept
They need to be more open to outside opinions and views. They are very close-minded.
Review from Customer Support Dept
Less being controlling and making us feel like robots. Needs to be more like a leader.
Review from Customer Support Dept
Stop pushing call time handle time and consider the content of calls
Review from Customer Support Dept
Standing up for employees instead of stock holders
Review from Customer Support Dept
What is the best part about your compensation package?
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Why do you feel undervalued and what would make you feel better about your compensation?
The pay is not enough for the amount of work expected
Review from Customer Support Dept
i feel i can be getting paid more i think the cost of living is going up but the pay wage is not.
Review from Customer Support Dept
I feel $11 should be the minimum wage for all the work that is expected of associates. I also feel we should be rewarded financially for rewards sign ups, protection plans, and excellent surveys. Health insurance should also be included in our benefits.
Review from Customer Support Dept
They need to increase in payroll for their staff and stop reducing full time work hours so that employees can have a decent paycheck to feed their families.
Review from Customer Support Dept
I believe that I am expendable. I work hard and do not get paid enough.
Review from Customer Support Dept
What are some of the best things about your team?
they are willing to help each other, they are proactive about getting things done
Review from Customer Support Dept
Some of my coworkers are hardworking and are able to work well with customers.
Review from Customer Support Dept
The one thing I can say about the staff is that we all treat each other like family.
Review from Customer Support Dept
We can be professional yet still have fun with the jobs we have while providing great customer service
Review from Customer Support Dept
They are nice and are all trying to make the best of it.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Take action and make improvements without further delay.
Review from Customer Support Dept
WORKING AS A TEAM. OR ACTUALY JUST DOING SOMETHING BESIDES STANDING IN A GROUP TALKING 90% OF YOUR SHIFT
Review from Customer Support Dept
Lots of employees need more training
Review from Customer Support Dept
Stop talking about it and do something.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
people genuinely care for the workforce
Review from Customer Support Dept
When the sales manager isn't there, everything is peaceful, and everyone gets along better.
Review from Customer Support Dept
The one thing I like about is meeting new and some familiar people along the way.
Review from Customer Support Dept
We need to have a different company culture.
Review from Customer Support Dept
What needs to change to make the company culture better?
Employees need more say better training would be nice. More responsibilities for the part-time so the full-time is not responsible for every little detail. Hourly wages should increase due to the amount of responsibilities of full time employees.
Review from Customer Support Dept
What did you like most about the interview process?
Easy discussions and clear understanding about the company
Review from Customer Support Dept
the questions about how you can communicate with other and communication skills
Review from Customer Support Dept
I like that the questions were relevant to the job. I also like how the general manager explained that my skills are a good fit for the position.
Review from Customer Support Dept
Is when the interviewer exactly said that they will call you back if they are interested in hiring you for the position and they stick to their word.
Review from Customer Support Dept
I liked how they’d tell you right after the interview if you were hired
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
interacting with customers and my coworkers
Review from Customer Support Dept
Knowing I still have a job to work at.
Review from Customer Support Dept
My team
Review from Customer Support Dept
What's going wrong and how can it be improved?
The office environment is toxic and boring. More work from home opportunities need to be given.
Review from Customer Support Dept
The sales manager can be very difficult to work with. She treats associates terribly; yelling at us and constantly criticizing us no matter how well we do. If she isn't fired, I think she needs to be demoted and watched over until she behaves better.
Review from Customer Support Dept
The company and workers are sad. The culture needs to be changed.
Review from Customer Support Dept
It's like working in a dictatorship. Open communication, ideas from employees, and if needed new management.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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