Oracle Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Toxic environment, long hours, no communication, no appreciation, ageism, arrogant people
Review from Customer Support Dept
What do you like best about the leadership team?
Let me do my job.
Review from Customer Support Dept
Low Level Managers at Oracle (and their workers) are the Entire reason the Company is so successful
Review from Customer Support Dept
What does the leadership team need to get better at?
Leadership needs to respect people more. Culture is toxic. Initiatives started with no forethought or planning and changed with no warning. Certain team paid beyond their contribution while the revenue generating teams see no increases and low salaries and no stock. Lack of vision and innovation.
Review from Customer Support Dept
They need to fire a few managers.
Review from Customer Support Dept
All the people with any real vision have left the company for start ups, or retired. The people running the company now just look at numbers and trends... they are completely reactive.
Review from Customer Support Dept
Making everything from products to processes to documentation less complicated.
Review from Customer Support Dept
Look out for the needs of employees. Provide opportunity for raises. Workers are happier, more productive and remain when cared for.
Review from Customer Support Dept
What is the best part about your compensation package?
Good Insurance and Industry Standard 401k, Vacation and Leave
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Stock only granted to specific teams and the bulk of the company gets nothing. Raises are few and far between and are small when they happen. People can go years with no raise despite major contributions to the team. Execs simply do not care - they get their millions and do little to reward others.
Review from Customer Support Dept
I have not had a pay raise in 7 years!
Review from Customer Support Dept
Oracle pretty much under pays everyone below director level. They really don't value their employees.
Review from Customer Support Dept
Raises and bonuses are small if they happen at all. When raises happen, there is never enough money to give everyone.
Review from Customer Support Dept
Salary increase or raises and opportunity for promotion
Review from Customer Support Dept
What are some of the best things about your team?
Many Many Years of top notch experiance
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
The team who worked FOR me was excellent. My peers and managers were arrogant nasty people who thought they were the best things ever. Lack of communication, infighting, hostility, incompetence, etc. I have nothing good to say about many in OCI. Other teams that I've worked with are much better.
Review from Customer Support Dept
My manager never has meetings and always sends redirection in email without details. It would be better handled in a short meeting.
Review from Customer Support Dept
The people who work for me are great. My co-mgrs are useless disrespectful know-nothings who get ahead on relationships not contributions
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
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What needs to change to make the company culture better?
Stop treating OCI like it is the only org of any value. Change your hiring bar to eliminate the arrogant self important people who actually know nothing about working as a team. Stop the endless rolling layoffs and threats. Stop expecting 14-16 hour days and piling on endless work.
Review from Customer Support Dept
There needs to be more quality control and testing before releasing software, and people need to be more truthful with clients.
Review from Customer Support Dept
Things need to stop being adversarial and people need to start working together towards a common goal rather than their own betterment
Review from Customer Support Dept
What did you like most about the interview process?
Slow, too many people, long wait for decisions
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Helping customers solve problems technically.
Review from Customer Support Dept
Stability
Review from Customer Support Dept
What's going wrong and how can it be improved?
Innovation is dead, they are just chasing what everyone else does and executing poorly. Needs to truly innovate and lead with new products that no one has thought of yet - they are just followers. Stop the arrogance. Stop treating customers like garbage. Make things more simple.
Review from Customer Support Dept
People are overworked, not compensated, direction is almost non-existent at lower levels.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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