GEICO Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Started out great a couple of years ago, but there have been many changes for the worse since then.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
My supervisor is amazing. They're honestly the only thing I remain loyal to. If they leave, I'll turn in my notice immediately. This place doesn't deserve hard working, dedicated, knowledgeable associates. This is now just a place to collect a check. They dont factor care, why should we.
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I've always had leaders that genuinely cared about me until recently. It seems leadership is looking for ways to fire people lately and cultivating a culture of fear.
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My leaders do their best to help us reach our goals
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I am not sure at this time.
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They are understanding, compassionate, fair, and encouraging.
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What does the leadership team need to get better at?
Managers in Florida need to stop harassing agents with integrity issues that are not true . Stop firing agents that always go to work and never abuse or use sick time and have the best stats and always do overtime .
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Listening. Doing. Helping. Communication. Showing up.
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He is sneakily increasing metrics in the company to a point that cannot be met so that employees are fired
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Communication and better execution of tasks
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Horrible customer service and employee relations
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What is the best part about your compensation package?
Associate Assistance Program and focus on mental health benefits.
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The pay was great and you get raises every four months however, the benefits were very expensive and they just began matching the 401(k)
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The health insurance, profit sharing, tuition reimbursement
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It's standard and not that above others
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My healthcare benefits are great
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Why do you feel undervalued and what would make you feel better about your compensation?
I don't get paid enough for all the stress and hard work we put in and all the different states and policies that we get licensed and trained for . We don't get any profit sharing till 3 yrs if you were hired after January.
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They treat people like a number and not a person
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I should get paid 25$ a hour for the work load I do
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Make our goals able to be achieved. Cookie cutter goals dont work on all shifts.
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Management says if you get fully qualified, you should get more money. Lying SOBs.
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What are some of the best things about your team?
Teammates are awesome and we all feel the same pain
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They work hard, we help each other. We develop, teach, train and share although GEICO created an environment to pit us against each other. There is no incentive to share or help out coworkers. The more they fail, the more you succeed. My co-workers ignore this, we still operate as a team.
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Try hard to meet metrics even though metrics related to closures have nothing to do with employee performance
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Everyone is down to Earth and pretty chill.
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I appreciate that my team works together to solve problems and fins ways to make the best adjustments for the associates.
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What do your coworkers need to improve and how could you work together better?
We need strong honest and knowledgeable leaders so a team can be happy
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Help each other. Its nearly impossible as we are all too busy.
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Communication and doing what the job entails
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My team has genuinely good people on it for the most part. We can all relate to each other as we are all extremely dissatisfied with GEICO.
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We are not in high school anymore and we need to remember that work is not for drama.
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What is most positive about the culture and environment at your company?
When we discuss openings at other companies
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The people that I directly work with are wonderful my team members and coaches are great. Even our manager is great. We just got a new Director who used to be our manager, so I like that person and trust them.
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The end of the day.
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Employees try really hard to meet metrics but the bozo CEO is housing layoffs
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The opportunities to advance within the company.
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What needs to change to make the company culture better?
Clear goals and not implementing changes that aren't in writing.
Review from Customer Support Dept
Leadership they need all new leadership teams
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Management needs to change and the workload is too big for the lofty expectations management has.
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You get over critizied at this company. The positive feedback is limited and fake. Then people cheating at the job are never punished.
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The culture is amazing, but they need to find a way to fix the turn over rate.
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What did you like most about the interview process?
Easy to get the job
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The stages of the hiring process gave me more time to prepare and focus for smaller portions instead of overwhelming me all at once.
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Good people carrying out the evil seeds of a heartless CEO
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Meeting new people and the pay
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If you have a pulse they will hire you
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What would you improve about your company's interview process?
Need better job recruiters that were just floor agents a few months back
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Be prepared to spend an entire day of your life.
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Maybe tell them the score they got
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Its an all day process to interview at Geico. There are multiple tests and interviews. I know they want the best candidate, but it feels very excessive.
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Fewer interviews, but I also see the reasoning for the difficulty of the job. It took me 3 tries over 6 years to get hired.
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What makes you most happy at work?
Being able to click out
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The opportunity to help someone out.
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Interacting with my team and helping driving associates to give their best while encouraging personal development.
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My co-workers and making money.
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being able to work from home
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What's going wrong and how can it be improved?
Lack of communication with every decision throughout every department. Unobtainable inconsistent metrics. Stripped down employee benefits. Sub par training and no career development options. High performing tenured staff cut just to have that same position up on post a week later.
Review from Customer Support Dept
There are too many changes all at once that it's hard to keep up with and nothing is in writing. It feels like management is looking for reasons to get rid of people. It would be beneficial to wait until all changes are developed before announcing them, such as prod goals.
Review from Customer Support Dept
Florida leadership needs to get reevaluated
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Our customer service is terrible. We don't have e enough time to help anyone.
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Metrics are not realistic. Anything can incinuate a Write up. This CEO was watching too much fox news and was I'll prepared for remote work. Now is trying to do a lot of layoffs by using new performance metrics that are not 35% higher and up to 50% higher. So unfair to work for this CEO. BRING BILL
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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