GEICO Leadership Employee Reviews
What do you like best about the leadership team?
My supervisor is amazing. They're honestly the only thing I remain loyal to. If they leave, I'll turn in my notice immediately. This place doesn't deserve hard working, dedicated, knowledgeable associates. This is now just a place to collect a check. They dont factor care, why should we.
Review from Customer Support Dept
Not afraid to take risks.
I've always had leaders that genuinely cared about me until recently. It seems leadership is looking for ways to fire people lately and cultivating a culture of fear.
Review from Customer Support Dept
Most understand work/life balance. But get approval for things can be difficult sometimes
everything excuizite and fun and always there to help
Appear to be productive, involved with the missiin.
The training and coaching is amazing
Consistent, helpful, hard working and direct
To executive management. YOU ARE RUNNING YOUR COMPANY INTO THE DIRT. There will be a point of no return. There is a high level of distrust between employees and management. I should not have to come into work every single day and feel like I’m walking on eggshell
My immediate supervisors actually treat me like a real person vs a number. There MUST be balance between the two.
Everyone has had experience in the trenches and truly understands our business model.
Review from HR Dept
My leaders do their best to help us reach our goals
Review from Customer Support Dept
I am not sure at this time.
Review from Customer Support Dept
They are understanding, compassionate, fair, and encouraging.
Review from Customer Support Dept
They seem caring and provide clarity on expectations while also providing information for us to succeed at our jobs.
Review from HR Dept
Everything they do is goal driven
Review from HR Dept
They are confident and caring and always try their best to help you succeed.
Review from HR Dept
The transparent communication and follow-up
Review from HR Dept
They have an open door policy
I love the mission & the vision of Geico
What does the leadership team need to get better at?
GEICO's leadership needs to focus on rebuilding trust and morale. This requires improved transparency regarding job security, an end to oppressive micromanagement, and a genuine reinvestment in employee well-being by restoring the benefits that once made them feel valued.
Promote a positive work culture by supporting the employees to do better rather than write ups and firings
Genuine care for employee and customer to retain loayalty and competitive profitablity.
ACTION. The leadership team insinuates our morale problem is because members of lower and middle management don't "communicate right or enough". Managers and supervisors are equally demotivated because of the leadership team. You need to take ownership, ACT to not TALK (coffee talks).
Lead by example and not "do as I say and not as I do." Stoo micromanaging
Giving clear guidance on the future of company and clear expectations for each employee
Showing loyalty to those who do the work. Honest communication.
Transparency and honest communication. Invest in your employees like you've mentioned rather than doing rotational layoffs.
Leadership at the supervisor and even manager level is decent but home office needs to touch grass and actually start being responsible for the gaslighting and destruction they cause in this company.
Review from Operations Dept
Communication. Decision making. Leading. Caring about their employees. Realizing their employees have a completely different financial standinf.
Communication. Actually learning about insurance. Going back to the basics of our operating principles, as they no longer exist. Train associates again instead of just pushing them through basic training showing them how to answer phones. Take care of our customers AND your associates.
Caring for employees like people is non existent
Review from Communications Dept
Clear expectation, structure, communication, incorporate incentive, better leadership training and enough training and staffing. For a corporate environment Geico lacks structure and professionalism with clear communication and expectation.
Consistency, communication, and transparency. They need to stop over-promising people they will get a better shift of promotion if they just work the hardest. Transparency around the reality of available shifts and actual opportunity for advancement would reduce new hire turnover.
Mentally stability for their employers. Please understand that it is hard doing demands, liability, solving coverage, etc. Please break these jobs down within the levels of your company. Because a company with burned out employers will not give off the great customer service you so desire.
Managers in Florida need to stop harassing agents with integrity issues that are not true . Stop firing agents that always go to work and never abuse or use sick time and have the best stats and always do overtime .
Review from Customer Support Dept
They need to learn that employees are not robots.
awareness that their decisions are not fail proof, every thing we measure is heading in the wrong direction
Not laying off over half of a department without consulting its management.
Having more consistent information overall