Instacart Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Our leadership teams make sure that we are informed of our access to higher education to help achieve our goals of greater success both personal and career wise.
Review from Customer Support Dept
They are open, honest & transparent. They listen to feedback that is shared & take action. They are invested in my development within my role & guide me in my professional development.
Review from Customer Support Dept
My leadership always gives you an opportunity to speak up and take your suggestions into consideration.
Review from Customer Support Dept
Transparency and clear vision. I feel as though Instacart is moving beyond the start up phase and is really focused on the vision to power every grocery transaction.
Review from Customer Support Dept
They are genuinely good people who want to do the right thing for the business to be successful
Review from Customer Support Dept
What does the leadership team need to get better at?
Stop putting policies in place that hurt our shoppers and corporate employees, all to line their own pockets. Raises are awful, we're worked to the bone, and our executive team makes deliberate decisions to hurt shoppers in the name of profit and expect us to take the blame for it.
Review from Customer Support Dept
Upper management seems out of touch with Atlanta call center. It seems all of the goals for the company benefits San Fransico and not Atlanta. The Atlanta Leadership team does seem like they care about our needs. MORE COMMUNICATION is needed!
Review from Customer Support Dept
What is the best part about your compensation package?
Our health benefits are the best I've ever had. I am never worried that I cannot afford to see a medical professional due to the cost.
Review from Customer Support Dept
The RSUs and the Treat Yourself monthly budget.
Review from Customer Support Dept
The variety of benefits that are available, meaning not just the health care.
Review from Customer Support Dept
401k matching, transparency and carrot benefit
Review from Customer Support Dept
we have so many amazing benefits, Insurance is great and perks are great
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that the rate paid in my region should be evaluated. Single parents of 2 in the Atlanta market would need to make at least $26.55 entry level to be sufficient which make me believe that I am undervalued due to me being a hard worker but being unable to earn a living wage.
Review from Customer Support Dept
Not limit salary raises and promotions to specific bi-reviews. If employee deserves it, then why wait?
Review from Customer Support Dept
Instacart pays consistently under market for all roles, and promises raises/promotions they do not deliver on to sell you on a lower salary.
Review from Customer Support Dept
I want my salary to better reflect the good work I do. I also want a 401k match.
Review from Customer Support Dept
We know this is a new company however the amount of work that is expected in the department I work in is not realistic. We don't mind the work we would like to be compensated for it.
Review from Customer Support Dept
What are some of the best things about your team?
Some of the best attributes of my team is that we are great collaborators and we have a quality instinct for what our customers would appreciate most about our services. My team is very efficient problem solvers that are able to apply adequate resolutions when needed.
Review from Customer Support Dept
We're very supportive of each other and really embody the company's core values, mainly, Go Far Together.
Review from Customer Support Dept
We always create a space for us to speak freely and listen to each other's ideas.
Review from Customer Support Dept
My direct team - we are open and honest with each other and push each other to be better.
Review from Customer Support Dept
Smart people who work hard
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Better management and leadership. Several leaders have no manager experience or knowledge of how to successfully build a team. There are so many organizational issues that 5-6 teams could be involved on a small process change because they all own a small piece. It makes for a frustrating environment
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The work culture of my company values every background, which is one of the most positive aspects of our environment. Since we work with the public, fostering this inclusive culture is essential. Serving people from diverse backgrounds makes it crucial for all of our voices to be heard.
Review from Customer Support Dept
Inclusivity & belonging - the company makes sure that everyone feels valued.
Review from Customer Support Dept
The amazing Employee Resource Groups and the Professional Development opportunities.
Review from Customer Support Dept
Acceptance of others aligning with the core values.
Review from Customer Support Dept
Working from home is a priceless benefit
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
What makes me happiest about work is being able to assist others with their daily needs and provide a helping hand to my peers in finding suitable resolutions. I enjoy knowing that the efforts I put forth every day directly contribute to supporting my company, peers and customers.
Review from Customer Support Dept
It's hard to narrow it down to just one thing. For me, it's being a people manager. I love guiding my direct reports in order to help them not only achieve their goals, but helping them see their true value and growth.
Review from Customer Support Dept
Interacting with the team and making a difference for the sites that I support.
Review from Customer Support Dept
Lots of challenges and opportunities
Review from Customer Support Dept
Every day I come to work I am continually growing and gaining experience in multiple areas.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Our executive team makes decisions that directly negatively impact our shoppers, despite pushback from corporate team members like myself. We are not transparent with shoppers or customers, and actively seek to profit wherever we can despite who is impacted.
Review from Customer Support Dept
Management needs to be more interactive.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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