Instacart Employee Reviews
Out of 1766 Instacart employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Instacart improve their work culture. The Admin team, with 100% positive reviews, reports the best experience at Instacart compared to all other departments at the company. The IT team offered the most constructive feedback, with 19% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from HR Dept
Review from HR Dept
What do you like best about the leadership team?
Transparency and open door policy. Gives us the tools, trust and guidance to do our best work and meet ambitious company / industry goals
Review from Communications Dept
They are transparent and lead with empathy.
Review from HR Dept
Our executive leadership is motivated to increase the stock price
Review from HR Dept
There are always new and creative ways to think about future growth and success.
Review from HR Dept
Transparent, experienced and adaptable to changing marketing trends and technologies to keep our business and brand relevant & successful.
Review from HR Dept
What does the leadership team need to get better at?
They need to understand that we are people first. Newsletters celebrate tone-deaf "wins" of keeping minimum wages down through government policy lobbying. This is not demonstrating value of our shoppers, who built our business.
Review from HR Dept
Set vision, execute and stop pivoting 6 times per year.
Review from Engineering Dept
Compassion and understanding of the company and culture that was built before they came in.
Review from Operations Dept
The Head of Recruiting needs to do better by caring for his team. It doesn't help that he is so disconnected and can't seem to read the room. We see efforts but there is still much room for improvement. More honesty and more transparency please!
Review from Operations Dept
Appreciating their employees; saying "thank you" every now and again would be nice. Professionalism is also something that is lacking amongst the leadership team. Lastly, being able to thoughtfully answer questions around diversity and other topics is something that they can improve on.
Review from IT Dept
What is the best part about your compensation package?
Our package is competitive and our benefits are really all-encompassing
Review from Communications Dept
The total package- base, equity and benefits.
Review from HR Dept
The best part of Instacart's perk package is the paternity and maternity leave.
Review from HR Dept
Flex First and Remote working opportunities
Review from HR Dept
I think my cash compensation is competitive compared to market in my geography.
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Compensation is on the low end in the market for my role
Review from Customer Success Dept
Our annual equity refreshers are on the low side in comparison to what I've heard in the market
Review from HR Dept
A pay that aligns with the current economy and inflation would help.
Review from Customer Success Dept
A higher wage as its hard to afford living with two jobs let alone just this one
Review from Customer Success Dept
I feel that the rate paid in my region should be evaluated. Single parents of 2 in the Atlanta market would need to make at least $26.55 entry level to be sufficient which make me believe that I am undervalued due to me being a hard worker but being unable to earn a living wage.
Review from Customer Support Dept
What are some of the best things about your team?
Collaborating, kind and wanting to help for the good of the team
Review from Communications Dept
They are kind people and we genuinely care about one another.
Review from HR Dept
The team is smart and collaborative
Review from HR Dept
Dedication and strong knowledge of our business
Review from HR Dept
I love that everyone brings their own element of character and experience in their approach to their jobs. Our team is incredibly high performing but we're all very different in the way we do our jobs.
Review from HR Dept
What do your coworkers need to improve and how could you work together better?
No specific comment on this topic
Review from HR Dept
Some need to be less ambivalent and take more pride in the quality of their work. They also need to more receptive of other's ideas and inputs.
Review from Engineering Dept
Being able to unite behind a solid vision
Review from Operations Dept
I don't think it's a matter of anyone improving, I think I just loathe pop culture and a lot of the team is very involved in it. I think I'm probably the weird one and am kind of ok with that.
Review from Communications Dept
always assuming best intent, asking questions to understand perspective, caring about each other as people first
Review from Business Development Dept
What is most positive about the culture and environment at your company?
Supportive, smart and caring team that wants to achieve some big, ambitious goals and change the industry
Review from Communications Dept
We have autonomy and ownership of our roles.
Review from HR Dept
my immediate team is fun and positive.
Review from HR Dept
Dedication to succeeding as individuals and as a team
Review from HR Dept
I think leadership and people at Instacart are very human and empathetic to evolving situations. I don't think there's an expectation to be cookie cutter or textbook when it comes to how we do our jobs.
Review from HR Dept
What needs to change to make the company culture better?
Understanding of our customer wants and the workforce that runs it
Review from Operations Dept
At times if feels like you have to be part of the 'club'. Would a company culture that embraces everyone's experiences and perspectives.
Review from HR Dept
More employee interactions with senior staff and opportunities to develop career internally
Review from HR Dept
Clear expectations about what good looks like. Clear success criteria for upward trajectory. Promotions are subjective.
Review from Operations Dept
What did you like most about the interview process?
Great communication, transparency, organized... met with a wide array of people to get a sense of the company
Review from Communications Dept
The interview process was incredibly streamlined and efficient. The recruiter was also very responsive
Review from Finance Dept
Interesting and relatable problems to solve.
Review from Engineering Dept
Friendly interviewers, when I let them know I had a competing offer they rallied quickly to push me through the rest of the process and get an offer to me the next day.
Review from Communications Dept
The questions were relevant to my position and I had the opportunity to interview with coworkers within my department. I really enjoyed seeing if would fit in with my coworkers and answering questions about day to day issues they face.
Review from IT Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Instacart yet.
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What makes you most happy at work?
Seeing how my work has a positive impact in the business.
Review from HR Dept
Being recognized and accomplishing our goals
Review from HR Dept
Having the ownership and autonomy to have a direct impact
Review from HR Dept
My team and my manager. I can say that this is the first place of work where i fully trust the team around me and that my manager has my best interest at heart.
Review from HR Dept
My coworkers who will always have my back.
Review from Legal Dept
What's going wrong and how can it be improved?
No specific conment on this topic
Review from HR Dept
just brand exposure, need more users and for our stock to grow (DD and Uber are growing exponentially why aren't we)?
Review from HR Dept
not enough challenging work, we should make a bold move instead of doing an incremental fast iteration.
Review from Engineering Dept
High coupling between systems, and missing documentation means that intra-team communication for even simple projects is high. Problems are generally not technically challenging, only organizationally challenging.
Review from Engineering Dept
food in toronto office can be improved
Review from Engineering Dept
What do you like best about your company?
There aren't any Outlook reviews of Instacart yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
Tuition reimbursement options instead of specific online college options
Review from IT Dept