62
eNPS Score
Q&A With Instacart Employees
We believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together.
How employees describe working at Instacart
love it! strong culture! growth opportunities.
Review from HR Dept
It's been a positive experience from onboarding. I've been welcomed warm and treated with kindness and respect. The culture is professional, but not stuffy. I enjoy that innovation and creativity is embraced, and that my manager encourages me in areas where I want to develop.
Review from Operations Dept
I love the Company and am very optimistic about it's future. We are a work hard culture that compensates people for their contributions.
Review from Business Development Dept
My experience with Instacart has been very positive. While working toward advancing in the company, I’ve noticed great opportunities for some peers, which inspires me to keep striving for a more desirable position. This motivates me to continue pursuing my goals and contributing meaningfull
Review from Customer Support Dept
Instacart is the first company that I've worked for where I feel apart of a family and that I'm truly cared for. That I matter and the contributions I make are important.
Review from Customer Support Dept
What it's like to work at Instacart
- Instacart employees generally work 8.9 hrs a day
- Employees at Instacart report the work pace is comfortably fast
- 97% of Instacart employees look forward to interacting with their team every day
- Instacart employees most often take unlimited paid vacation and sick days each year
- 87% of Instacart employees report they are happy with their work life balance
- Instacart employees typically get valuable feedback on how to improve at work Every Week
- 96% of Instacart employees call their work environment positive
Q&A With Instacart Employees
IDX: 0 TOT: 109
What does the leadership team at Instacart need to get better at?
Top Employee Response
Greedy, our CEO was featured in Forbes as one of the richest people under 40 and yet he is stealing from his workers.
They don't know how to communicate with the team and are not available to even speak to.
Communicating: their phone manner is very unprofessional, their emails are unprofessional, the "managers" are a bunch of snobbish millennial
Why do you feel undervalued and what would make you feel better about your compensation at Instacart?
Top Employee Response
They keep cutting pay and asking for more work. Unrealistic.
We are not paid how we should and we are undercut in our pay. The service fee is a white lie and how it is given to the employees.
Constant pay cuts to their already low pay. Instacart is a sinking ship.
What's going wrong and how can it be improved at Instacart?
Top Employee Response
I am expected to drive hours on end. Sometimes 100 or more miles per day. I have no control over what orders I take and which ones I don't
Anything and everything is wrong and the company doesn't care about its employees
I feel sad for people who are dependent on this income as they are used by the company.
What needs to change to make the company culture better at Instacart?
Top Employee Response
Workers don't feel valued, respected. Lack of trust from workers re: compensation. No attempt by co. to solicit ANY input from workers.
Fair pay is the biggest issue. Low pay and deceptive business practices from management leaves workers feeling taken advantage of.
We fight for our hours and schedule ourselves. We are pushed hours and they don't pay attention to anything we say.
What do your coworkers need to improve and how could you work together better at Instacart?
Top Employee Response
Leadership, communications, fair pay, A BETTER APP, less excuses from HQ
Nobody has any idea what is going on. Rules keep changing.
Since the pay decreases, Instacart has been filling positions with subpar people who do not care about proving good service.
What is the best perk or benefit that Instacart offers?
Top Employee Response
You pick your hours and they have a bunch of bonuses and incentives
Stealing tips from workers and customers.
Promotions and incentives!
Does Instacart drug test or do a background check?
Yes
They do a thorough background check which takes a few days but after that your good to go!
A simple background check is all that is done.
What are the most important soft skills to be successful at Instacart?
Patience, and being able to do the job quickly at the same time as gently!
Empathy Tone of voice Go the extra mile Professionalism
How are the healthcare options at Instacart?
Hopefully good!
They provide eye care and phone insurance.
What makes you the most proud about working at Instacart?
Helping those less fortunate or to improve their day.
I get to be in charge of myself and their support team is quick and awesome!
How innovative is Instacart?
Not at all. They replicate what other apps are doing and charge muddy fees and markups. They steal and blame glitches.
Not very innovative.
Why work for Instacart?
I pick my own hours/batches.
Flexibility in making my own hours and the ability to be my own boss.
What is most positive about the culture and environment at Instacart?
Top Employee Response
What environment? Any time I have voiced my issues to Shopper happiness I've been told If I don't like it, then find another job...
The environment is positive because of Whole Foods, not Instacart
What are the most important soft skills I need to be successful at Instacart?
Patience, courtesy and to be treated with care
What is the company mobility like at Instacart?
Versatile
What kind of activities do employees at Instacart participate in outside of work?
I work for other companies just like instacart. Postmates being one of them. When I’m not working, I’m hanging out with my two daughters.
What benefits does Instacart provide?
A ton. Insurance of many types, and just recently started offering membership to a company called perkspot which is a site that gives you discounts and deals to every store you can imagine.
What's the interview process like at Instacart?
Answer a couple questions online, pass a background and vehicle inspection, and wait to receive your start-up package in the mail. The entire process takes around a week.
What is the PTO policy at Instacart?
Not applicable. You get to make your own schedule.
What is the dress code at Instacart?
Professional attire. What you would want someone delivering your groceries to look like.
What should I wear for an interview at Instacart?
Whatever you want! You can interview In your underwear in the privacy of your home if you wanted. Your the boss!
How secure do you feel at your job at Instacart?
Not at all. Unprofitable. Terribly managed.
How can I improve my chances of being hired at Instacart?
Selling your soul. Being anti social.
How does Instacart measure success and growth in the Customer Support department?
Horribly. Terrible third party contracts.
What kind of interview questions do they ask when hiring someone in the Customer Support department at Instacart?
Do you have a pulse? Are you breathing? Can you lie to independent contractors via phone or chat?
Curious about what work's like at Instacart?
Anonymously Ask Instacart Employees Any Question
Should I work at Instacart?
70% of Instacart employees would encourage their friends to become coworkers, whereas 22% are neutral and 8% would not recommend working at Instacart to their friends.
| 70% | Promoters |
|---|---|
| 22% | Passive |
| 8% | Detractors |
