Instacart Claimed Company
Instacart is the North American leader in grocery delivery and one of the fastest growing companies in... read more
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EMPLOYEE
PARTICIPANTS
177
TOTAL
RATINGS
5173
...

Working At Instacart

We believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. 

How employees describe working at Instacart

Everyone is super friendly and relatively respond

Review from Finance Dept

Approachable, hard working and yet fun.

Review from Engineering Dept

Fidji is transparent and shows caring.

Review from HR Dept

My onboarding and warm welcome has made this transition much easier.

Review from HR Dept

The best decision of my career was coming to Instacart. I would not change one thing about my journey here.

Review from Customer Support Dept
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What it's like to work at Instacart

  • Instacart employees generally work 9.0 hrs a day
  • Employees at Instacart report the work pace is comfortably fast
  • 97% of Instacart employees look forward to interacting with their team every day
  • Instacart employees most often take unlimited paid vacation and sick days each year
  • 83% of Instacart employees report they are happy with their work life balance
  • Instacart employees typically get valuable feedback on how to improve at work Every Week
  • 94% of Instacart employees call their work environment positive

Q&A With Instacart Employees

Asked to all employees at Instacart

  • Top Employee Response

    Greedy, our CEO was featured in Forbes as one of the richest people under 40 and yet he is stealing from his workers.

  • They don't know how to communicate with the team and are not available to even speak to.

  • Communicating: their phone manner is very unprofessional, their emails are unprofessional, the "managers" are a bunch of snobbish millennial

See 8 More Responses

Asked to all employees at Instacart

  • Top Employee Response

    Constant pay cuts to their already low pay. Instacart is a sinking ship.

  • I feel that I am underpaid and Instacart is stealing our tips.

  • They keep cutting pay and asking for more work. Unrealistic.

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Asked to all employees at Instacart

  • Top Employee Response

    I am expected to drive hours on end. Sometimes 100 or more miles per day. I have no control over what orders I take and which ones I don't

  • Anything and everything is wrong and the company doesn't care about its employees

  • I feel sad for people who are dependent on this income as they are used by the company.

See 6 More Responses

Asked to all employees at Instacart

  • Top Employee Response

    Workers don't feel valued, respected. Lack of trust from workers re: compensation. No attempt by co. to solicit ANY input from workers.

  • Fair pay is the biggest issue. Low pay and deceptive business practices from management leaves workers feeling taken advantage of.

  • We fight for our hours and schedule ourselves. We are pushed hours and they don't pay attention to anything we say.

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Asked to all employees at Instacart

  • Top Employee Response

    Leadership, communications, fair pay, A BETTER APP, less excuses from HQ

  • Nobody has any idea what is going on. Rules keep changing.

  • Since the pay decreases, Instacart has been filling positions with subpar people who do not care about proving good service.

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Asked to all employees at Instacart

  • Promotions and incentives!

  • You pick your hours and they have a bunch of bonuses and incentives

  • Stealing tips from workers and customers.

View Response & Answer »

Asked to all employees at Instacart

  • Yes

  • They do a thorough background check which takes a few days but after that your good to go!

  • A simple background check is all that is done.

View Response & Answer »

Asked to all employees at Instacart

  • Patience, and being able to do the job quickly at the same time as gently!

  • Empathy Tone of voice Go the extra mile Professionalism

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Asked to all employees at Instacart

  • Hopefully good!

  • They provide eye care and phone insurance.

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Asked to all employees at Instacart

  • Helping those less fortunate or to improve their day.

  • I get to be in charge of myself and their support team is quick and awesome!

View Response & Answer »

Asked to all employees at Instacart

  • Not at all. They replicate what other apps are doing and charge muddy fees and markups. They steal and blame glitches.

  • Not very innovative.

View Response & Answer »

Asked to all employees at Instacart

  • I pick my own hours/batches.

  • Flexibility in making my own hours and the ability to be my own boss.

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Asked to all employees at Instacart

  • Top Employee Response

    What environment? Any time I have voiced my issues to Shopper happiness I've been told If I don't like it, then find another job...

  • The environment is positive because of Whole Foods, not Instacart

View Response & Answer »

Asked to all employees at Instacart

  • Patience, courtesy and to be treated with care

View Response & Answer »

Asked to all employees at Instacart

  • Versatile

View Response & Answer »

Asked to all employees at Instacart

  • I work for other companies just like instacart. Postmates being one of them. When I’m not working, I’m hanging out with my two daughters.

View Response & Answer »

Asked to all employees at Instacart

  • A ton. Insurance of many types, and just recently started offering membership to a company called perkspot which is a site that gives you discounts and deals to every store you can imagine.

View Response & Answer »

Asked to all employees at Instacart

  • Answer a couple questions online, pass a background and vehicle inspection, and wait to receive your start-up package in the mail. The entire process takes around a week.

View Response & Answer »

Asked to all employees at Instacart

  • Not applicable. You get to make your own schedule.

View Response & Answer »

Asked to all employees at Instacart

  • Professional attire. What you would want someone delivering your groceries to look like.

View Response & Answer »

Asked to all employees at Instacart

  • Whatever you want! You can interview In your underwear in the privacy of your home if you wanted. Your the boss!

View Response & Answer »

Asked to all employees at Instacart

  • Not at all. Unprofitable. Terribly managed.

View Response & Answer »

Asked to all employees at Instacart

  • Selling your soul. Being anti social.

View Response & Answer »

Asked to the Customer Support Department at Instacart

  • Horribly. Terrible third party contracts.

View Response & Answer »

Asked to the Customer Support Department at Instacart

  • Do you have a pulse? Are you breathing? Can you lie to independent contractors via phone or chat?

View Response & Answer »

Curious about what work's like at Instacart?

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Should I work at Instacart?

74% of Instacart employees would encourage their friends to become coworkers, whereas 19% are neutral and 7% would not recommend working at Instacart to their friends.

67
eNPS Score
74%Promoters
19%Passive
7%Detractors

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