Concentrix Customer Support Department Employee Reviews

I love for my company because they are simply the best!

Review from Customer Support Dept · Posted 16 days ago

I like working at CNX

Review from Customer Support Dept · Posted 17 days ago

I have found Concentrix to be an inclusive and collaborative workplace. The emphasis on open communication and positive team dynamics has been instrumental in my daily engagement. The company’s focus on work-life balance and meaningful recognition ensures I feel motivated and empowered to succe

Review from Customer Support Dept · Posted 18 days ago

This company is good. We just need more training, a timely training better to help our cx with they needs as agents & be a better agent that is representing this company.

Review from Customer Support Dept · Posted 18 days ago

Ii will say, Concentrix has built and developed me in the area of customer service management, leadership and problem - solving. Besides the skills i have gained, i have been exposed to so many tools as well. Finally, we are treated as a family which making the work environment conducive.

Review from Customer Support Dept · Posted 18 days ago

They see that I am human and not just an employee.

Review from Customer Support Dept · Posted 16 days ago

They are very helpful, and accommodating.

Review from Customer Support Dept · Posted 17 days ago

they need to work as a team

Review from Customer Support Dept · Posted 17 days ago

I love the fact my Team Leader has knowledge and ecperience in all the nooks and crannies of the company. When we communicate it is a one-stop-shop for the info I need and rarely is it that she neds to get back with me. II feel I have a true safety net in situations where calls are not in my scope o

Review from Customer Support Dept · Posted 17 days ago

Flexibility, understanding, Responsive, open, reliable

Review from Customer Support Dept · Posted 17 days ago

The leadership team needs to get better at truly caring about the people who do the work; showing real, consistent care through actions, not just words, while strengthening communication, follow?

Review from Customer Support Dept

Caring about me as a person

Review from Customer Support Dept

Communication Empathy Teamwork Recognition More structure. More support.

Review from Customer Support Dept

Less manipulation and power trip

Review from Customer Support Dept

Accept us as humans, not as numbers or tools.

Review from Customer Support Dept

No comment at this time.

Review from Customer Support Dept · Posted 16 days ago

salary because health insurance its horrible

Review from Customer Support Dept · Posted 17 days ago

the leads opportunity is two-in-onee towards my job metrics and extra income.

Review from Customer Support Dept · Posted 18 days ago

How I can invest my 401K

Review from Customer Support Dept · Posted 18 days ago

I do not get compensation package

Review from Customer Support Dept · Posted 18 days ago

I feel like at least a dollar or two dollar raise would help me feel better about my compensation.

Review from Customer Support Dept · Posted 17 days ago

yes tthere are benefits of working remote that adjust for pay. But I feel there should be 401k and stoc buyins with compnay match and a decent company match. Without those it always feels a little like a temp agency.

Review from Customer Support Dept · Posted 17 days ago

The constant addition of new tasks and training responsibilities without corresponding quarterly or annual pay increases can negatively impact employee morale, motivation, and job satisfaction. Employees may feel that their workload and responsibilities are increasing without being fairly compensate

Review from Customer Support Dept · Posted 17 days ago

I feel undervalued because my contributions and efforts often go unrecognized, leading to a sense of disconnect regarding my compensation. To feel better about my situation, I would appreciate a more competitive salary that reflects my performance and the market standards. Additionally, regular feed

Review from Customer Support Dept · Posted 18 days ago

We as agents suppose to be payroll & help with we are trained to do. The up selling to get our team to be number one its a little to much alot of time's cx don't want that they just be calling for help. We are pushed I feel to make sure our team stay on top no matter what. As agents we all over the

Review from Customer Support Dept · Posted 18 days ago

They encourage me and everyone everyday to be their best!

Review from Customer Support Dept · Posted 16 days ago

My team is very close

Review from Customer Support Dept · Posted 17 days ago

we have consensus on 90 percent of all things. And keep aware of others to avoid saying something confllicting

Review from Customer Support Dept · Posted 17 days ago

We all get along. We WFH but if you need to reach out to them for anything we are there for one another. I love that

Review from Customer Support Dept · Posted 18 days ago

- Team work - Friendly, understanding and respectful - We do refreshed courses , so we stay at the top of our skills

Review from Customer Support Dept · Posted 18 days ago

By establishing transparent professional standards, fostering a culture of active collaboration, and prioritizing positive reinforcement, we can bridge the current maturity gap. Moving forward, the focus will be on mentorship and team-based incentives, ensuring agents see professionalism as an asset

Review from Customer Support Dept · Posted 18 days ago

I barely know them, while working at home is great you don't get to know your co-workers

Review from Customer Support Dept · Posted 18 days ago

Communication skills and working as a team.

Review from Customer Support Dept

Not having favorites during different shifts. We are one and should work like one. There's lack of communication with morning vs evenings and I have addressed multiple times but nothing has happened. There is little to no coaching happening from a few on the team.

Review from Customer Support Dept

We need to build better relationships between us, not just through casual work-related chats but to create an environment of friendship

Review from Customer Support Dept

Constantly being reminded that I am a great employee makes me want to be better everyday!

Review from Customer Support Dept · Posted 16 days ago

its interesting but I do not have it at this time

Review from Customer Support Dept · Posted 17 days ago

Our workplace stands out for its collaborative spirit and dedicated support systems. The environment empowers agents through continuous learning, transparent communication, and an inclusive culture that values every contribution. By prioritizing both professional development and genuine team connect

Review from Customer Support Dept · Posted 18 days ago

We all get along with one another & we have fun on slack as agents when time is permitted

Review from Customer Support Dept · Posted 18 days ago

- The fact that we do have support and assistance from the SME and T2.

Review from Customer Support Dept · Posted 18 days ago

Stop thinking about the stupid profit and actually pay your employees what they are worth. Customer service is not for the weak

Review from Customer Support Dept · Posted 18 days ago

the company needs to take a look on the schedules and the violation of the working days.

Review from Customer Support Dept

employee well-being , transparent communication

Review from Customer Support Dept

Music on the hallways and common areas

Review from Customer Support Dept

better pay, bonus, incentives, meal allowance, yearly progression, yearly bonus

Review from Customer Support Dept

The people I met during the process.

Review from Customer Support Dept

Helping the customers and sending my co-workers good morning quotes!

Review from Customer Support Dept · Posted 16 days ago

come and help my team

Review from Customer Support Dept · Posted 17 days ago

In essence, my happiness at work stems from a supportive culture, opportunities for growth, and recognition of efforts

Review from Customer Support Dept · Posted 18 days ago

I WFH. My cx are sweet at times. Nice conversation long as they are no mad at QB product not working & they paying for it. That I don't like because im a cx first more then anything. I can relate on how they feel, instead of pushing product's they don't want. As they product don't work for them.

Review from Customer Support Dept · Posted 18 days ago

The fact that i have understanding TLs, SME and T2.

Review from Customer Support Dept · Posted 18 days ago

My mental health is not great, again customer service is not for the weak. And sorry, but y'all care way more about the profit than you do the Employees.

Review from Customer Support Dept · Posted 18 days ago

Frequent operational changes, heavy workloads, and uncertainty about future roles have affected morale. Better communication, competitive compensation, more flexible PTO, and opportunities for employees to remain in roles that match their strengths would improve job satisfaction.

Review from Customer Support Dept · Posted 19 days ago

Again I have given this organisation the best that i can, but feel that i am only remebered when there is a need for a photo op. But inclusivity and change i haven't seen it and we have the EE Plan stating the but no inquiry is made, and now after working so hard to get off the dialer, I'm back agai

Review from Customer Support Dept

the pay is so low that we can't afford to buy our needs

Review from Customer Support Dept

the work intensity and the break times

Review from Customer Support Dept