Concentrix Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept · Posted 5 hours ago
I feel valued, and i also feel that I can grow in my company
Review from Customer Support Dept · Posted a day ago
Review from Customer Support Dept · Posted 2 days ago
Review from Customer Support Dept · Posted 2 days ago
Review from Customer Support Dept · Posted 3 days ago
What do you like best about the leadership team?
Some treat us with humanity, try to understand us, and collaborate with us. Some don’t even know how to address us. And there are others
Review from Customer Support Dept · Posted 5 hours ago
they care for us as emplyees
Review from Customer Support Dept · Posted a day ago
The team leaders are Helpful and provide support with daily problems.
Review from Customer Support Dept · Posted 2 days ago
they care for the team
Review from Customer Support Dept · Posted 3 days ago
The leadership team has been very helpful and understanding with any of my queries or requests and has been fast to action.
Review from Customer Support Dept · Posted 3 days ago
What does the leadership team need to get better at?
Communication Empathy Teamwork Recognition More structure. More support.
Review from Customer Support Dept · Posted 2 days ago
Less manipulation and power trip
Review from Customer Support Dept · Posted 3 days ago
Accept us as humans, not as numbers or tools.
Review from Customer Support Dept · Posted 4 days ago
everything can be improved here.
Review from Customer Support Dept · Posted 4 days ago
The team for my project do everything that is on their part.. The problem is the company.
Review from Customer Support Dept · Posted 4 days ago
What is the best part about your compensation package?
the bonuses, the comm structure
Review from Customer Support Dept · Posted a day ago
Base salary is okay for my start.
Review from Customer Support Dept · Posted 2 days ago
No answer! No answer! No answer! No answer!
Review from Customer Support Dept · Posted 3 days ago
I dont know them yet
Review from Customer Support Dept · Posted 3 days ago
profit share is the best option
Review from Customer Support Dept · Posted 6 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
When we get sick, our bonuses are taken away, even though they come from the guests and we earn them by providing good service. Compensation for agents is poor. A worker who feels valued and appreciated will always give more of themselves.
Review from Customer Support Dept · Posted 5 hours ago
The focus is on what does the client want and no care whatsoever how we reach the target, as long as we reach it, dead or alive.
Review from Customer Support Dept · Posted 2 days ago
I believe my wage did not raise accordingly and only to match the current minimal legal wage in the country.
Review from Customer Support Dept · Posted 3 days ago
getting minimum salary, no progression in 2 years. things to eat here keep increasing in price but salary stays same as slaves.
Review from Customer Support Dept · Posted 4 days ago
The compensation is the bare minimum and, at least in my project, due to the client data and everything is not enough. There is different compensations amounts, which is unfair. The meal allowance is not enough. The compensation is for the minimum when the company wants the most.
Review from Customer Support Dept · Posted 4 days ago
What are some of the best things about your team?
They work as a team and show compassion for one another, always ready to help each other.
Review from Customer Support Dept · Posted 5 hours ago
we work together and always ready to lend a helping hand
Review from Customer Support Dept · Posted a day ago
We are open to new learning opportunities and support each other internally.
Review from Customer Support Dept · Posted 2 days ago
The team within the team is amazing. We can always reach out to each other and support each other. But we are limited in the quality of support we can give due to the fear of missing the target
Review from Customer Support Dept · Posted 2 days ago
No answer! No answer! No answer! No answer! No answer!
Review from Customer Support Dept · Posted 3 days ago
What do your coworkers need to improve and how could you work together better?
We need to build better relationships between us, not just through casual work-related chats but to create an environment of friendship
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The CEO makes an effort to understand and keep employees healthy, and also provides them with food on Mondays and weekends. This can be fruit, a sandwich, or similar items.
Review from Customer Support Dept · Posted 5 hours ago
everyone is friendly and ready share a laugh
Review from Customer Support Dept · Posted a day ago
The employees are very friendly and helpful to each other.
Review from Customer Support Dept · Posted 2 days ago
The snack mondays. And that I can count on my colleagues
Review from Customer Support Dept · Posted 2 days ago
No answer! No answer! No answer! No answer!
Review from Customer Support Dept · Posted 3 days ago
What needs to change to make the company culture better?
Music on the hallways and common areas
Review from Customer Support Dept · Posted 3 days ago
better pay, bonus, incentives, meal allowance, yearly progression, yearly bonus
Review from Customer Support Dept · Posted 4 days ago
What did you like most about the interview process?
The people I met during the process.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
when I reach my targets
Review from Customer Support Dept · Posted a day ago
Concentrix is a way better workplace than my previous job! Im on training and i can already tell
Review from Customer Support Dept · Posted 3 days ago
Spending time with my team and the mini events and goodies CNX provides.
Review from Customer Support Dept · Posted 3 days ago
My colleagues and the hope that there will at least be paper in the toilet.
Review from Customer Support Dept · Posted 4 days ago
The people of the project
Review from Customer Support Dept · Posted 4 days ago
What's going wrong and how can it be improved?
It is frustrating to arrive at a job where you are not valued and only face complaints. Nothing seems right in this company. They compare agents and praise newcomers when they fill in the tracker, but as soon as they see that their CSAT is not the best, they immediately stop admiring them.
Review from Customer Support Dept · Posted 5 hours ago
Connection with customers. Customers often no longer listen to us, or we no longer listen to the customers. Some topics related to business hours require additional training, as we often cannot solve the problems of business customers.
Review from Customer Support Dept · Posted 2 days ago
More empathy towards us. Stop blaming us and instead guide us on how we can achieve the goals together. Practical guidance, not just say: do better, but actually show me how
Review from Customer Support Dept · Posted 2 days ago
No answer! No answer! No answer! No answer! No answer!
Review from Customer Support Dept · Posted 3 days ago
IT device is old without replacement. epecially on working laptops; there is no mouse give to laptop user from IT. Security is managed manually that may not be so secure.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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