UPS Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Policies are mechanical in nature
Review from Customer Support Dept
always helpful with any issues
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They do a good work as a team
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They are flexible with the employees
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The leadership team always listens to what employees have to say and are interested to know our opinions of what can be done better at UPS.
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What does the leadership team need to get better at?
They need to be more organized and efficient. Less rude and more communicative.
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The preach and train us about engagement and the value of our employees and safety. Yet they push us to fire the employees
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organization skills get us on the road faster
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Treat the employees with more respect.....
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When seeking information concerning advancements there are deliberate (Covert) actions to prevent information from being delivered. Many of the advancements and are done in secrecy. Therefore, many employees are unaware of any opportunities.
Review from Customer Support Dept
What is the best part about your compensation package?
the people I work with ,but internal and external
Review from Customer Support Dept
Stock buying program gives an opportunity to back stock in the company at a 5% discount.
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I think the health plan is the best part of the package
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The money is probably the best part
Review from Customer Support Dept
The retirement and 401 k plan
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Why do you feel undervalued and what would make you feel better about your compensation?
GET RID OF 60% MANAGEMENT TOP TO BOTTOM
Review from Customer Support Dept
Not pushed to full potential, feel like I can do more for the company but am underutilized and therefore not compensated appropriately.
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I work long hours and don't seem to get the pay that I'm contracted for
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no respect for the employees. it s all about the stock holders. squeeze squeeze and keep squeezing.
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need more days off & sick days
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What are some of the best things about your team?
Were all usually kind to eachother and help each other out when needed.
Review from Customer Support Dept
Many of the employees are hard working.
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Everyone is willing to help the new hires learn and are welcoming
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They work well as a team
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we will help each other no matter what time or day
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What do your coworkers need to improve and how could you work together better?
Punctuallity and being reliable on the weekends.
Review from Customer Support Dept
management needs to actually open up themselves for input from their employees instead of treating them like robots giving orders with no brain
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Management could stop lying to the hourly workers. All of management needs to be on the same page when a concern is brought to them. Management needs to abide to the Union contracts.
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Everyone is in their own silo and cannot think outside of their own priorities. There is no big picture thinking or decision making, no unity.
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Stop Being Lazy and Trying get away with stuff. Plus alot of Gossiping at work
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The dedication of the employees to customer service
Review from Customer Support Dept
The camaraderie with your coworkers.
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They are all very kind and helpful, I feel very welcome as part of the team
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They act professional towards every one
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It's in a great city and friendly people
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What needs to change to make the company culture better?
The way management treats people.....
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Sometimes we need to communicate better with each other. Its not always like that just sometimes.
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Please see the previous comments!
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More on-road supervisors, more part time supervisors offered full-time positions, no favoritism.
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Less hours, more family time
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What did you like most about the interview process?
the hiring manager was also my manager
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I interviewed myself cuz I'm disabled and I can't work.
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Got straight yo the point
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The owner of this UPS gave me a timeline of when the interviews would take place and when decisions would be made in regards to who will be hired.
Review from Customer Support Dept
too many interview process and too many time
Review from Customer Support Dept
What would you improve about your company's interview process?
Make sure that is access and reliable information on advancements within the company.
Review from Customer Support Dept
During the holidays people are hired in groups and get basically an orientation all together in a large room. The call and say to come for an interview but they need to be more forthright about it being a group thing because it was off putting.
Review from Customer Support Dept
I would maybe Change it to be with more people
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to actually values peoples time and not give them false information
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What makes you most happy at work?
I like being able to load trucks while listening to podcasts or audiobooks, it's great to be able to entertain myself while working long and strenous hours.
Review from Customer Support Dept
The money I get payed
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very good paid and good benefit
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Have a system the is open and fair.
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Being able to help others as well as help customers with their needs.
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What's going wrong and how can it be improved?
profits have been prioritized over service
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Appreciate us and stop all the redundant reports we must do daily. Stop the nepotism
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Overworked and pushed to do more
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Just not the dream for me. Simple Job I have to do to get by. Probably be here for another year after school.
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Unattainable or extremely difficult goals. Work loads are overly excessive. Lack of trust with management. Hire more workers. Pay part time workers better. Implement better and more consistent dispatching. Take care of your employees first and they will take care of your business. Proven fact!
Review from Customer Support Dept
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