UPS Claimed Company
UPS has become the world's largest package delivery company and a leading global provider of specialized... read more
EMPLOYEE
PARTICIPANTS
3542
TOTAL
RATINGS
40013
...
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UPS Competitors

UPS competitors include XPO Logistics, Amazon, DHL, FedEx and YRC Worldwide. UPS ranks 4th in Gender Score on Comparably vs its competitors. See below how UPS compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
5th
eNPS Rank
5th
Gender Rank
4th
Diversity Rank
5th
Product Quality
4th
NPS Rank
4th
Pricing Rank
4th
Customer Service
4th

UPS Competitors at a Glance

Product Quality Score Comparison

UPS Ranks 4th in Product Quality Score

530 Customers rate UPS' Product Quality Score a 3.7/5, which ranks it 4th against its competitors, below FedEx.

  1. 1st
    Amazon
    4.3 / 5
  2. 2nd
    DHL
    3.9 / 5
  3. 3rd
    FedEx
    3.9 / 5
  4. 4th
    UPS
    3.7 / 5
  5. 5th
    YRC Worldwide
    3.2 / 5
  6. 6th
    XPO Logistics
    2.4 / 5
NPS Comparison

UPS Ranks 4th in Net Promoter Score

597 Customers rate UPS' Net Promoter Score a 21, which ranks it 4th against its competitors, below FedEx. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend UPS to a friend?”.

  1. 1st
    Amazon
    53
  2. 2nd
    DHL
    37
  3. 3rd
    FedEx
    27
  4. 4th
    UPS
    21
  5. 5th
    YRC Worldwide
    -15
  6. 6th
    XPO Logistics
    -34
Pricing Score Comparison

UPS Ranks 4th in Pricing Score

454 Customers rate UPS' Pricing Score a 3.5/5, which ranks it 4th against its competitors, below FedEx.

  1. 1st
    Amazon
    4.1 / 5
  2. 2nd
    DHL
    3.8 / 5
  3. 3rd
    FedEx
    3.6 / 5
  4. 4th
    UPS
    3.5 / 5
  5. 5th
    YRC Worldwide
    3 / 5
  6. 6th
    XPO Logistics
    2.3 / 5
Customer Service Comparison

UPS Ranks 4th in Customer Service

424 Customers rate UPS' Customer Service a 3.5/5, which ranks it 4th against its competitors, below FedEx.

  1. 1st
    Amazon
    4.2 / 5
  2. 2nd
    DHL
    3.9 / 5
  3. 3rd
    FedEx
    3.7 / 5
  4. 4th
    UPS
    3.5 / 5
  5. 5th
    YRC Worldwide
    3.1 / 5
  6. 6th
    XPO Logistics
    2.1 / 5
Overall Culture Score Comparison

UPS Ranks 5th in Overall Culture Score

3542 Employees rate UPS' Overall Culture a 66/100, which ranks it 5th against its competitors, below FedEx. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    XPO Logistics
    76 / 100
  2. 2nd
    Amazon
    74 / 100
  3. 3rd
    DHL
    74 / 100
  4. 4th
    FedEx
    72 / 100
  5. 5th
    UPS
    66 / 100
  6. 6th
    YRC Worldwide
    57 / 100
eNPS Comparison

UPS Ranks 5th in Employee Net Promoter Score

2989 Employees rate UPS' Employee Net Promoter Score a -5, which ranks it 5th against its competitors, below FedEx. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at UPS to a friend?”.

  1. 1st
    DHL
    32
  2. 2nd
    XPO Logistics
    22
  3. 3rd
    Amazon
    15
  4. 4th
    FedEx
    15
  5. 5th
    UPS
    -5
  6. 6th
    YRC Worldwide
    -14
Gender Score Comparison

UPS Ranks 4th in Gender Score

436 Employees rate UPS' Gender Score a 67/100, which ranks it 4th against its competitors, below FedEx. The Gender Score tracks how positively women rate their experience at UPS.

  1. 1st
    XPO Logistics
    75 / 100
  2. 2nd
    Amazon
    74 / 100
  3. 3rd
    FedEx
    73 / 100
  4. 4th
    UPS
    67 / 100
  5. 5th
    DHL
    61 / 100
Diversity Score Comparison

UPS Ranks 5th in Diversity Score

608 Employees rate UPS' Diversity Score a 67/100, which ranks it 5th against its competitors, below DHL. The Diversity Score tracks how positively diverse employees rate their experience at UPS.

  1. 1st
    XPO Logistics
    75 / 100
  2. 2nd
    Amazon
    73 / 100
  3. 3rd
    FedEx
    71 / 100
  4. 4th
    DHL
    68 / 100
  5. 5th
    UPS
    67 / 100
  6. 6th
    YRC Worldwide
    59 / 100
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