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UPS Company Culture
UPS Culture
This score is derived from employee ratings & reviews3.2/5
UPS' Overall Culture is rated C-
UPS CEO
Bottom 20%Bottom 20% of Similar Size Companies on Comparably
Carol B. Tomé
59 /100
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Diversity at UPS
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Diverse employees at UPS have rated Perks And Benefits, Compensation, and Environment as the highest categories they have scored
Women at UPS
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Women at UPS have rated Environment, Perks And Benefits, and Team as the highest categories they have scored
UPS eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 40%Bottom 40% of Similar Size Companies on Comparably
Recommend to a Friend?
-11
UPS employees are -11% more likely to recommend UPS as a great place to work
| 35% | Promoters |
|---|---|
| 19% | Passives |
| 46% | Detractors |
Working at UPS
Working at UPS is rated below average by 7958 employees, across various culture dimensions. UPS employees rate Perks And Benefits highest among all categories, and think that Meetings and CEO Rating have the most room for improvement, putting UPS’s culture in the Bottom 35% compared to similar sized companies on Comparably and in the Bottom 40% compared to other companies in Atlanta. See below in detail how working at UPS was rated by employees.
Overall Company Culture at UPS
C-
Overall Company Culture at UPS is rated C-
Last updated today
Bottom
35%
UPS ranks in the Bottom 35% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
UPS Employee Reviews
Out of 7093 UPS employee reviews, 60% were positive. The remaining 40% were constructive reviews with the goal of helping UPS improve their work culture.
| Positive Reviews | 60% |
|---|---|
| Constructive Feedback | 40% |
Positive Reviews From UPS Employees
- What are some of the best things about your team?Good workers with good work ethics
- What did you like most about the interview process?the feedback from the interview
- What makes you most happy at work?seeing my coworkers at work
Constructive Feedback From UPS Employees
- What's going wrong and how can it be improved?Leadership is out of touch with what made UPS great prior to their arrival. Start reemphasizing customer service and keeping your labor force happy and forward looking to the future.
- What's going wrong and how can it be improved?Customer service seems to have gone down. We used to. Pride ourselves on being standalone different from the other delivery companies. Now we just seem to be on the same level as all the rest.
- What does the leadership team need to get better at?Understanding what made UPS great prior to their arrival - emphasizing customer service and a healthy and happy workforce.
UPS Company Information
UPS Company Overview
UPS has become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services.
UPS was founded in 1986 and its current CEO is Carol B. Tomé. Since its inception 40 years ago, UPS has grown to 434000 employees.
UPS Mission, Vision & Values
UPS Mission & Values
“What We Seek to Achieve: Grow our global business by serving the logistics needs of customers, offering excellence and value in all that we do. Maintain a financially strong company-with broad employee ownership-that provides a long-term competitive return to our shareowners. Inspire our people and business partners to do their best, offering opportunities for personal development and success. Lead by example as a responsible, caring, and sustainable company making a difference in the communities we serve.”
UPS Vision Statement
Helping customers pioneer more sustainable solutions, delivering packages more efficiently, creating more connections around the world and finding more ways to take action and give back.
| Headquarter | 55 Glenlake Parkway NE Atlanta, GA 30328 United States of America |
|---|---|
| Website | www.ups.com/ |
| Founding Date | 1986 |
| Tel | 1-800-742-5877 |
| Company Status | Public |
| Stock | UPS |
UPS Competitors
UPS competitors include XPO, Amazon, FedEx, and DHL. UPS ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how UPS compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
A Day in the Life
A Day in the Life
UPS employees generally work 9.0 hrs a day
Work Hours
A Day in the Life
Employees at UPS report the work pace is extremely fast
Work Pace
A Day in the Life
On a typical day, employees at UPS have 1 meeting
Meetings
A Day in the Life
77% of UPS employees look forward to interacting with their team every day
Coworkers
A Day in the Life
UPS employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
40% of UPS employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
UPS employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
51% of UPS employees call their work environment positive
Environment
UPS Employees
UPS has 434000 employees. 7958 employees at UPS have reviewed UPS across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.
Overall, the 7958 UPS employees give their leadership a grade of D+, or Bottom 25% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at UPS are generally satisfied with their total compensation at UPS, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at UPS are generally satisfied with their team. 7958 Participants grade the quality of their coworkers a C-. Less than half believe the meetings at UPS are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at UPS believe the environment at UPS is positive. Most Participants believe the pace of work at UPS is extremely fast. About 55% of the employees at UPS work 8 hours or less, while 9% of them have an extremely long day - longer than twelve hours.
Overall, the employees at UPS are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining UPS - Employee Onboarding
The prevailing opinion from employees about joining UPS is that the company was prepared on their first day. UPS employees concluded that their overall onboarding experience was positive. 58% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
UPS KPIs and OKRs
At UPS 35% of employees think their department KPIs and OKRs are clear. Employees’ understanding of UPS' KPIs and OKRs is essential for its success. Out of 158 UPS employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 85 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Featured Press for UPS
UPS CEO & Leadership
UPS CEO - Carol B. Tomé
59 /100
UPS’s CEO Carol B. Tomé started in this role in 2020. Carol’s approval rate is lower compared to CEOs at similar sized companies, putting Carol in the Bottom 20% of all CEOs of similar-sized companies on Comparably, and in the Bottom 20% compared to CEOs of all other companies in Atlanta. Carol B. Tomé’s employees rank UPS in the Top 25% for Perks And Benefits, in the Top 35% for Compensation, and in the Top 35% for Environment. B. Tomé is generally unpopular with UPS employees, but ranks especially low with Non-Binary employees, and by employees in the Sales department and employees in the IT department. However, employees with the company for Over 10 Years have a slightly more favorable view of the CEO. When compared to UPS’s competitors, Carol B. Tomé ranks below both FedEx CEO Frederick Smith and Amazon CEO Andy Jassy.
UPS Leadership
The UPS Executive Team is rated a “D” and led by CEO Carol B. Tomé, Managing Director of Enterprise Accounts Sales Thomas White, and Vice President Finance Carrie Smith
Carol B. Tomé CEO / President
Carol B. Tomé serves as the CEO / President of UPS.
Thomas White Managing Director of Enterprise Accounts Sales
Thomas White serves as the Managing Director of Enterprise Accounts Sales for UPS. Thomas started at UPS in February of... read more
Carrie Smith Vice President Finance
Carrie Smith serves as the Vice President Finance of UPS. Carrie started at UPS in November of 2014. Carrie currently... read more
Glenn Mason Vice President of Enterprise Sales
Glenn Mason serves as the Vice President of Enterprise Sales of UPS. Glenn started at UPS in March of 2013. Glenn... read more
John Valeri VP International Human Resources
John Valeri serves as the VP International Human Resources of UPS. John started at UPS in March of 1978. John currently... read more
Chuck Altimari Vice President, Corporate Real Estate
Chuck Altimari serves as the Vice President, Corporate Real Estate of UPS. Chuck started at UPS in April of 2005. Chuck... read more
Keith Andrey Vice President Global Freight Forwarding
Keith Andrey serves as the Vice President Global Freight Forwarding of UPS. Keith started at UPS in February of 2016.... read more
Susan Ward Chief Accounting Officer
Susan Ward serves as the Chief Accounting Officer of UPS. Susan started at UPS in September of 1992. Susan currently... read more
Jonathan Cannon Chief Information Security Officer (CISO)
Jonathan Cannon serves as the Chief Information Security Officer (CISO) of UPS. Jonathan started at UPS in April of... read more
UPS Salaries
How much does UPS pay?
How much do people at UPS get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at UPS is $111,132, or $53 per hour, while the estimated median salary is $117,255, or $56 per hour.
At UPS, the highest paid job is a Director of Sales at $250,319 annually and the lowest is a CS Rep at $36,000 annually. Average UPS salaries by department include: HR at $118,985, Operations at $128,575, Product at $164,511, and Communications at $164,472. Half of UPS salaries are above $117,255.
3611 employees at UPS rank their Compensation in the Top 35% of similar sized companies in the US (based on 11005 ratings) while 3511 employees at UPS rank their Perks And Benefits in the Top 25% of similar sized companies in the US (based on 3645 ratings).
Salaries contributed from UPS employees include job titles like Automation Engineer, Marketing Manager, Business Analyst, and Operations Manager. Comparably data has a total of 39 salary records from UPS employees.
Last updated 4 days ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $56k | $56k | 1st Percentile |
20th Percentile $90k | $90k | 20th Percentile |
40th Percentile $115k | $115k | 40th Percentile |
60th Percentile $233k | $233k | 60th Percentile |
80th Percentile $273k | $273k | 80th Percentile |
100th Percentile $484k | $484k | 100th Percentile |
$111,132*
Average Compensation
$117,255*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
UPS Salaries by City
- Cleveland, OH
- New York
- Chicago
- Washington, DC
- Baltimore, MD
- Atlanta
- San Antonio, TX
- Santa Barbara, CA
- Las Vegas, NV
- Seattle
- Boston
- Oklahoma City, OK
- Los Angeles
- Portland
- Dallas
- Fort Worth, TX
- Houston
- Elizabethtown, KY
UPS Salaries by Department
Diversity & Inclusion at UPS
Diverse employees at UPS score the company 66/100 across various culture categories, placing UPS in the Top 50% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at UPS across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
UPS PTO
UPS' PTO and Vacation policy typically gives 20-30 days off a year with 68% of employees expected to be work free while out of office. Paid Time Off is UPS' most important benefit besides Healthcare when ranked by employees, with 40% of employees saying it is the most important benefit. UPS' benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
UPS Careers
UPS Jobs
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Overview of Candidates Interested in UPS on Comparably
Candidates By Department
All Industries | 62% | |
|---|---|---|
IT | 8% | |
Engineering | 6% | |
HR | 4% | |
Customer Support | 4% | |
Other | 15% |
Candidates By Location
Atlanta | 16% | |
|---|---|---|
Houston | 4% | |
Marietta | 2% | |
Conroe | 2% | |
New York City | 2% | |
Other | 73% |
UPS Internship Program
Acquiring a position in UPS' Internship Program is generally does not offer internships. Why intern at UPS? Employees are happy at UPS and rate their office perks as neutral. It’s summer, interning should not be only a learning experience, but also an enjoyable one. UPS employees say they’re never bored at work. Additionally, 61% have developed close friendships with their co-workers.
How difficult is it to get an internship at UPS?
Product
Marketing
Operations
Customer Support
IT
Very Difficult25%
Somewhat Difficult0%
Not Difficult50%
Difficult0%
Does Not Offer Internships25%
Answered by 4 Product Interns
Very Difficult33%
Somewhat Difficult33%
Not Difficult0%
Difficult0%
Does Not Offer Internships34%
Answered by 3 Marketing Interns
Very Difficult18%
Somewhat Difficult9%
Not Difficult28%
Difficult2%
Does Not Offer Internships43%
Answered by 65 Operations Interns
Very Difficult33%
Somewhat Difficult0%
Not Difficult34%
Difficult0%
Does Not Offer Internships33%
Answered by 3 Customer Support Interns
Very Difficult0%
Somewhat Difficult33%
Not Difficult34%
Difficult33%
Does Not Offer Internships0%
Answered by 3 IT Interns
Frequently Asked Questions regarding UPS
What is UPS address?
UPS location is at 55 Glenlake Parkway NE
Who is the CEO of UPS?
UPS CEO is Carol B. Tomé, their score by employees is 59
What is UPS eNPS?
The eNPS for UPS is -11
What is UPS revenue?
UPS revenue is $66B
What is the salary for Operations Manager in UPS?
Operations Manager average salary in the US is 132k
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