UPS Employee Reviews
Out of 7130 UPS employee reviews, 60% were positive. The remaining 40% were constructive reviews with the goal of helping UPS improve their work culture. The Finance team, with 82% positive reviews, reports the best experience at UPS compared to all other departments at the company. The Legal team offered the most constructive feedback, with 64% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Communication compassion and respect needed
Understanding what made UPS great prior to their arrival - emphasizing customer service and a healthy and happy workforce.
COMMUNICATION! I’ve never seen an entire team of supervisors with such lack of communication skill
Communication is key to a successful business
Attending work and be more hands on. Must know who to do the work so they can teach others
Why do you feel undervalued and what would make you feel better about your compensation?
The lack of wanting to help any one
I have been working in the company for almost a year and have no benefits because I switched locations
Bring back the stock ownership program and improve healthcare coverage
I would feel better if I had 20 or 30 hours a week but I'm barely getting 10 hours a week
People need to care about every day issues and interact with employees
What do your coworkers need to improve and how could you work together better?
Minding the business that pays them
Review from Sales Dept
COMMUNICATION. TRANSPARENCY. AVAILABILITY. ACCESSIBILITY. HONESTY
Review from Product Dept
Communication, organization, scheduling, customer service
They are excellent people kind and outgoing for the benefit of others. SUPERVISORS ARE NOT MY COWORKERS BUT THEY ARE THE ONLY ISSUE WITH THE COMPANY
Review from Operations Dept
We have no meeting or training
What needs to change to make the company culture better?
Far more communication and less focus on seniority and more focus on hard workers
Communication and rhe division of labor. Also learning from past mistakes
Too late. The culture is what it is. Profit is the be all and end all. People are replaceable and expendable.
Change in top leadership. CEO is an outsider who has never personally done operations work. Having leaders with operations experience is a must at a company that is operations driven
A change in the leadership. Put people in charge the lead by example, and that they get to know the individuals making them successful. Not being absend leaders that go by what they are told, and not what they know to be factual.
What would you improve about your company's interview process?
It would help if the process was truthful but it's riddled with propaganda to ensure a warm body is in place
Use a human being. People would rqther talk to an actual human being
I would never interview again, it’s way too unprofession
Review from IT Dept
make it more in person, hands on.
Review from Operations Dept
Make the interview process local.
Review from Operations Dept
What's going wrong and how can it be improved?
UPS is considered a stable organization from a long time. With recent leadership from outside UPS, the shift has been to show the organization in a "cool light" and "focused on the right things" while the reality is that customers and employees are both feeling disfranchised.
Leadership is out of touch with what made UPS great prior to their arrival. Start reemphasizing customer service and keeping your labor force happy and forward looking to the future.
Customer service seems to have gone down. We used to. Pride ourselves on being standalone different from the other delivery companies. Now we just seem to be on the same level as all the rest.
We used to have the best service, now not so much.
The "service" needs to be brought back to UPS. We need more customers and more volume
What would you most like to see improved at your company?
opportunities for growth within management
Review from Operations Dept
Radios. They are broke and falling apart. I break jams and its unsafe because only half of them are clear to watchtower
Review from Operations Dept
Wages for package handlers should improve substantially.
Review from Operations Dept
That they would give a recognition like they did 10 years ago.
Raise wages. Less favoritism